I have upgraded to os x 10.10 and now anti-virus software is disabled. It is trend micro maximum security.

I have upgraded to os x 10.10 and now anti-virus software is disabled. It is trend micro maximum security.
To keep my subscription does this mean that I to go back to os x 10.9.5 Mavericks?

I would remove the anti virus software. Does not help.

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I have upgraded to Pages 5.0.1 and now I cannot print or pass along "comments" in the text of a document. I previously was able to convert the Pages document, with comments, to a "Word" document so that others could view the edited text. How do I do that?

I have upgraded to Pages 5.0.1 and now I cannot print or pass along "comments" in the text of a document. I previously was able to convert the Pages document, with comments, to a "Word" document so that others could view the edited text. How do I do that?

When you installed Pages v5, it automatically moved the older Pages ’09 v4.3 into /Applications/iWork '09 folder. If you want normal comment interoperability, you are advised to resume using the older version of Pages. Newer, is certainly not better with Pages v5.

I have upgraded my laptop with Adobe X1 and now all PDF's will only open as en ecyrpted word doc, pl

I have upgraded my laptop with Adobe X1 and now all my existing savedPDF documents will only open as an encryted word document, HELP! Please!

Hi Juliea,
I think the file association for PDF is not correct. Instead of double clicking the file to open, Please try below mentioned
right click on the file and select open with..
Select Choose Default Program
Select Adobe Reader from the list(If it is not in the list then navigate C:\Program Files (x86)\Adobe\Reader 10.0\Reader and select AcroRd32.exe)
Remember to select the check box"Always use the selected program to open this kind of file"
Click ok
~Pranav

I have upgraded my OS into Mountain Lion and now I cannot see any net storage disks. may someone help me? thanks

I have upgraded my OS into Mountain Lion and now I cannot see any net storage disks. may someone help me? thanks

Hi kiwirudy,
I've had the same problem more than once since I started trying to download my 14 April purchase of OS X Mountain Lion.
I found a property list called manifest.plist in my ~/Library/Application Support/AppStore folder which had a Boolean property called failed checked. I unchecked it and afterwards I was able to resume my download.
Here are some steps I've found useful:
Close the Mac App Store.
make a copy of the ~/Library/Application Support/AppStore folder. For some strange reason the Mac App Store likes to just delete it in some circumstances, which will mean that one has to start one's download again from the very beginning.
Double click on the manifest.plist in one's ~/Library/Application Support/AppStore folder.
This should open it in Property List Editor.
Expand all the nodes (holding down the alt key and clicking on the highest collapsed node should do it.
Find a key called failed of type Boolean and uncheck it.
Save the manifest.plist and close it.
Open the Mac App Store.
The red message "an error has occured" should now be gone and one should be able to resume one's download.
In the event that the ~/Library/Application Support/AppStore folder gets deleted:
start the download again (it will start from the beginning), pause it and close the Mac App Store.
copy your backup copy of the pkg file back to its sub-folder (it's a numbered folder in the ~/Library/Application Support/AppStore folder).
Open the Mac App Store and resume your download.
It should continue from where it left off.
This has worked for me so far. I'm holding my breath. Don't know if I'll still be alive when it's finished.
Regards
Nic
Message was edited by: n c h

My 'old' files have been backed up onto time capsule (Leopard), I have upgraded to Lion (thro snow leopard) and now checking back to retosre some old files i can't see or access beyond the date I upgraded to Lion? Help please?

My 'old' files have been backed up onto time capsule (Leopard), I have upgraded to Lion (thro snow leopard) and now checking back to retosre some old files i can't see or access beyond the date I upgraded to Lion? Help please?

Use the manual methods.. but it is possible for TM to wipe the old files in trying to fit into the space.
Try Q16.. but read all the section 14-17
http://pondini.org/TM/FAQ.html

I have upgraded to ios 7.0.2 and now my storage is full and my photos are not in albums as before

I have upgraded to the new ios 7.0.2 and find that my storage is now full and my photo albums have been removed.

BEWARE. The new iPhoto DOES NOT KEEP any of the text that you may have previously entered in your Journals. The Apple engineers have informed me that all of this text is GONE and UNRETRIEVABLE . If you update you will lose all of your text entries from your Journal that will now be called Web journals. The latter cannot be rearranged of renamed in the new iPhoto.

HT201365 I have just upgraded to ios7, entered a passcode and now the ipad has been disabled because I must have entered the wrong passcode, what can I do to re-enable my ipad?

I have just upgraded my ipad to ios7 and entered a passcode. When I switched on again I must have mistaken the numbers I used and my ipad is now disabled. What can I do?

You'll have to restore it to remove the passcode. See http://support.apple.com/kb/HT1212.

I have upgraded to itunes 11.1.3 and now cant see how I sync my devices?

Can anyone tell me how I now sync my devices thru itunes on my Macbook, since upgrading to 11.1.3. The only tab for devices is greyed out?

I would think, Twins1995, that if we are having the problem, others are as well. Hopefully, Apple will shortly issue a follow-up software release to fix the problem. Or is that just wishful thinking on my part.
It would be helpful, if there were some kind of work-around in the interim, so we can use our devices. Pretty frustrating when you consider that all of the hardware and software is produced by Apple.

TS1398 i upgraded my 4S to 6.0 and now cannot access my netgear router at home. I turned security off buw will still access.

I upgraded to 6 but now cannot access my Nergear router at home. I have deleted security and reset networks, but no luck.

still doesn't work
upgtaded to 6.01, still doesn't work
changed from WEP to no security, still won't connect
changed to WPA today, still doesn't connect at home

Upgraded to OS X 10.9 and now cannot connect to Canoscan LIDE 90 Scanner. Cant find a new driver anywhere. Any ideas??

I have upgraded to OS X 10.9 and now I cannot connect to my Canoscan LIDE 90 Scanner. Cant find a new driver anywhere. Any ideas??

Like Dan White, I have found that I can still run the Lide 90 under Mavericks. As Dan says, the buttons on the front of the scanner don't work but I rarely if ever used them.
I have just tested the scanner using Acrobat Pro and it loads up the Scangear software to capture the scan, with no problems at all. I didn't have to reinstall anything as it was all there already and working in Mountain Lion. Photoshop CS 5.1 is different; it does not recognise the scanner, presumably because it can't find a TWAIN driver for it. Image Capture does not recognise the scanner either, but I don't have the latest (10.8) Canon MP Explorer and Explorer Opener software installed.

I upgraded to 9.01 of Firefox and now get an error 'MORZCRT19.dll" -- because it falls within my area of expertise. I just need a few more details about your situation and I will get to work!

I upgraded to 9.01 of Firefox and now get an error 'MORZCRT19.dll" --

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.
See these about a similar problem caused by ZoneAlarm.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/880050]]

I have recently upgraded to OSX 10.8.2 and now find that I cannot operate my scanner, an hp psc 1310 series printer/scanner. I get a message saying that Power PC is no longer supported. I am still able to print on the same device. What should I do?

I have recently upgraded to OSX 10.8.2 and now find that I cannot operate my scanner, an hp psc 1310 series printer/scanner. I get a message saying that Power PC is no longer supported. I am still able to print on the same device. What should I do?

Hi,
PSC 1315 no longer supported for scanning since Mac OS X v10.5 or while using any newer OS, there is no scan software provided by either HP or Apple (Image Capture)
You may find this information stated below for Leopard, the same apply for any newer OS version:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01234231&cc=us&dlc=en&lc=en &os=219&product=374568&sw_lang=
Image capture will not recognize your device as well, only print is supported as you may find listed for teh PSC 1310 Series below:
http://support.apple.com/kb/HT3669#HP
Although there is no official scanning support for your device you may still try the 3rd party VueScan software which list your scanner as supported and compatible with Mountain Lion:
http://www.hamrick.com/vuescan/hp_psc_1310.html
Shlomi

I recently upgraded to iOS 7.0.3 and now my iPhone 4S will only sync purchased music to my phone from iTunes. Help! I have TONS of music that I have bought and burned to my computer, but cannot listen to it on my iPhone. This seems ridiculous!

I recently upgraded to iOS 7.0.3 and now my iPhone 4S will only sync purchased music to my phone from iTunes. Help! I have TONS of music that I have bought and burned to my computer, but cannot listen to it on my iPhone. This seems ridiculous!

Also, it's taking FOREVER (over an hour) to sync my iPhone to iTunes...

I have just upgrade Itunes (10.6.3.25) and now I can not see my Ipad anymore. before the upgrade it was working fine. I already tried all suggestions from the support page, except re-installing Itunes. any suggestions?

I have just upgrade Itunes (10.6.3.25) and now I can not see my Ipad anymore. before the upgrade it was working fine. I already tried all suggestions from the support page, except re-installing Itunes. any suggestions?

SinluFrank wrote:
already tried all suggestions from the support page, except re-installing Itunes. any suggestions?
Yes. Reinstall iTunes. If that is the point at which you stopped trying the support suggestions then it makes sense to me, that you move on to the next suggestion and if reinstalling iTunes is the next suggestion, so be it.
However .... I too have issues that arise out of the blue with my iPad being recognized in iTunes and what I always do and it eventually works is to quit iTunes, restart my MacBook, and reboot my iPad.
Rebooting the iPad is the last thing that I do and only if I have no success with quitting iTunes and restarting the Mac. It may take a few tries to work, but if you are that dead set against reinstalling iTunes, then give it a try.

Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the applica

Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the application that way the GUI interface looksw totally different, more like Illustrator. What is that all about?

Since posting the above, I have resolved a sensible work-around in regard to ebookstores which prefer us to have separate accounts for our separate Adobe IDs.
However, I really would appreciate it if anyone here can confirm that a DRM controlled book does actually become associated with a particular Adobe ID account at the time of first download to Digital Editions on that PC/device.
Two large book stores have said using my account with them to download books to our two separate Adobe IDs is OK, but I don't want to find my husband is unable to open his downloaded books.
Thank you folks for any advice you can give,
Sue

I have upgraded to os x 10.10 and now anti-virus software is disabled. It is trend micro maximum security.

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