I have Version 11 in the Adobe Reader now.  Now I can't open-password won't work

I have downloaded my new verison 11--now I can't open. Password won't work

Thank you for the message. That also tells us that you're on a Mac. The error is a strange one, -1712 means "timeout" and it's hard to think what will cause that. Some more questions. Please answer them all, or let us know if any of the questions don't make sense.
1. Can you open the Adobe Reader app in the normal way? That is, from Applications?
2. Can you open other PDF files, from web pages rather than mail? Here is one to try out http://www.adobe.com/enterprise/pdfs/ebxml_faq.pdf - it isn't to read it's just a test. What happens?
3. What is your mail app? That is, at the time of this -1712 error, what app name is shown at the left of the menu bar?

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