I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi.  I have searxhed evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason.

I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi.  I have searched evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason. I can't upgrade for my icloud account.

Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

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    Hi Marketing Haskin,
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  • I've been trying to install itunes on windows 7 but apple mobile device will not install

    I've finally managed to narrow the problem down to the following file:
    C:\Users\xxxxx\AppData\Local\Temp\Rar$DIa0.119\AppleMobileDeviceSupport64.msi: The archive is corrupt
    this is the file delivered with itunes and it's definitely causing the problem because when I try to install one I downloaded from
    http://www.javakrypt.com/itunes/
    it installed ok, however when I try to run itunes the amd driver is installed the ipod connects but itunes has a version issue with the AMD driver and asks for a reinstallation of itunes.
    My question to apple is where can I download an incorrupted AppleMobileDeviceSupport64.msi file for the latest release of itunes, and can you pleas everify that the version you are deploying with the current version is not corrupted.(The first file I see when I extract the MSI file has a random character file name with no modified date and a size of 16640. WInrar refuses to extract any files from the msi file.
    I believe many people are having this problem and if they can get this file it may their problem as well.

    OK I've fixed the problem and my thanks go to redmars.com.au (link below plus copy of solution)
    http://www.redmars.com.au/blog/itsupport/327
    To summarise what I did I
    0. the pnputil -e uninstallation didn't work for me so 
    1. modified the permissions on the C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_hexidecidforyourcomputer folder so that I could access it
    2. I deleted the files in this folder
    3. Retried the install from command line with log file enabled but it still rolled back, but in the log file I noted it wasn't finding the netaapI64 files and when I checked the above folder these files were missing.
    4. I tried copying the files from the msi file using winrar but this failed passing a file corrupted error message and files copied had a zero byte size (i.e. empty)
    5. I copied the files from a friends folder who didn't have this problem files are (netaapI64.cat, netaapI64.inf, netaapI64.PNF, netaapI64.sys and wdfcoinstaller01009.dll)
    6. retried the install from the command line and it worked. Started itunes connected itouch, it installed the drivers and the itouch appeared in itunes.
    I can now access my ipod from itunes.
    The only problem now you face now is how to get the uncorrupted files detailed above. Does anyone have a solution to this? Winrar states files are corrupted. but they obviously aren't otherwis ethe installation wouldn't work.
    text for solution here follows :
    I recently came across a problem on a Windows 7 64bit laptop where Apple's iTunes was failing to recognise a connected iPhone. It was giving a error that the wrong version of iTunes was installed and I should install the 64bit version of iTunes. As I had no idea how what had been performed up until this point I performed a full uninstall of iTunes. I then downloaded the latest version of iTunes 10.5.1 and ran through the installer. At one point during the install I noticed the install gave the message 'Rolling back action' and thought to myself this cannot be good.
    At the end iTunes indicated it had a problem installing and I should try again. The weird thing is if you didn't pay attention to the message you could quite easily click on ok and iTunes will work except it'll fail to recognise any iPod, iPhone or iPad device. To help identify what actually failed to install I checked the windows services management console and found the Apple Mobile Device Service was missing. This makes sense because it's that service which communicates with the iPhone. The question is why was the Apple Mobile Device Service (AMDS) failing to install?
    To find out I needed to capture a log file of the install process. A bit of research helped me identify that the iTunes64Setup.exe contained 5 separate windows installer files:
    AppleApplicationSupport.msi
    AppleMobileDeviceSupport64.msi
    AppleSoftwareUpdate.msi
    Bonjour64.msi
    iTunes64.msi
    I needed to extract AppleMobileDeviceSupport64.msi from iTunes64Setup.exe so I could generate a install log. The solution is to install WinRAR which you can download here http://rarlab.com/download.htm. After extracting AppleMobileDeviceSupport64.msi to c:\temp (you can use any folder you like here) I opened a command prompt and issued these commands:
    cd c:\temp
    msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log
    This will attempt to install the AMDS and generate an installation log c:\temp\AMDS.log. Looking through the log I found the install failed because the format of C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_dc2c bd989eec1514\netaapl64.inf was invalid. I opened the file in question and found it to be completely blank. I coulnd't just delete the files in question because they are protected by the Windows operating system, and anyway the correct method to remove a driver package from the driver store is to use the pnputil.exe tool. However if the driver package didn't complete installation in the first place then it may not work, but it was always worth a try.
    To use pnputil I needed to run a command prompt as an administrator. I Clicked Start, All Programs, and Accessories, then right-click Command Prompt, and then click Run as Administrator. From the command prompt type I typed in pnputil.exe -e. This produced a list of installed driver packages. Looking through the list I was looking for something like this:
    Published name :            oem30.inf  Driver package provider :   Apple  Class :                     Network adapters  Driver date and version :   07/12/2011 1.8.4.2  Signer name :               Microsoft Windows Hardware Compatibility Publisher
    This is the Apple network adapter driver. The important information here is the Published name oem30.inf. To uninstall the driver use the command pnputil -d oem30.inf (replace oem30.inf with the correct published name for your PC). After this try and the install again: msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log. If this fails or as in my case the driver package doesn't show in the list of installed drivers you'll need to take more drastic (and potentially dangerous to your PC's health!) measures.
    By default the files in the driver repository are read only and can only be modified by the Windows Operating System, and this is for a good reason. I needed to change the permissions on the driver package so I could delete the corrupt files. Caution proceed at your own risk, make a mistake here and your computer may stop working and a system restore or rebuild may be required.
    The first thing I needed to do was to take ownership of the folder so I could change the permissions. From windows explorer I clicked on Folder and search options under the organize button. Next I clicked the view tab and clicked on Show hidden files, folders, and drives. By unticking hide extensions for known file types and unticking Hide protected operating system files I was able to view the files I needed to remove. From the windows explorer window I browsed to browse to C:\Windows\System32\DriverStore\FileRepository\, which was now visible and right clicked the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder and selected properties. I clicked the security tab and then the Advanced button. Under Advanced I clicked the Owner tab and then clicked the Edit button. From the change owner to: box I selected my username, and then ticked Replace owner on subcontainers and objects and clicked OK to set the changes.
    Next I gave myself Full Control to the folder and files. Back on the Security tab I clicked the Edit button, and with Everyone highlighted in the Groups or user names I ticked full control in the Allow column. I clicked OK and accepted the warning message Windows presents about security and access problems. At this point I could delete the contents of the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder.
    I tried re-installing the Apple Mobile Device Service (AMDS) using msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log command and I no longer got the Rolling back action error. All that I had left to do now was install iTunes again and the iPhone was now recognized when I connected it to the PC.

  • Help! Itunes will not install because it cannot access and HKEY

    Error reads as follows:
    Coult not open key:
    HkeyLOCALMACHINES\software\classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
    I ran regedit and found that this Hkey does not exist in the registry.
    I just bought this Nano. Why won't Apple help me with the install. At this point I feel like taking this piece of junk back to the store and buying a piece of hardware that is not dependent on a piece of software that cannot even be installed.

    Try the following steps:
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • ITunes will not install because my Computer is missing a file QuickTime.msi

    Hello, I have uninstalled all my apple files except those for QuickTime because it needs QuickTime.msi. Installing iTunes fails for the same reason. I have searched all of my C Drive and it does not exist. My laptop was originally running Vista and perhaps upgrading to Windows 7 is somehow involved? Can anybody put me on the right track?

    This problem can often be fixed with the Microsoft Insaller cleanup utility.
    Unfortunately The Microsoft Installer Cleanup utility has been with drawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
    Google msicuu2.exe download
    mydidgitallife has a copy of version 3
    Check for malware before installing it.
    To run the program – All Programs>>Windows Install
    You may need to use "Run as Adminsitrator" if you get an error trying to run it.
    I would try to uninstall all iTunes related programs using this method:
    http://support.apple.com/kb/HT1923
    This will allow you to find which ones will not uninstall. Then use the Cleanup utilty to remove those programs
    Then try installing iTunes again.

  • ITunes will not install because it cannot remove an earlier version of Bonjour...HELP!!!!

    When I try to install iTunes 10 it cuts in about 3/4 of the way saying that "Cannot remove and earlier version of Bonjour"....PLEASE HELP!!!!!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

  • ITunes will not install because VB Script is not installed or enabled-help

    Where do I find VB Script or where do I look to enable VB Script. And if anyone has had his error message, will the VB Script solve my problem

    First of all, be sure you have downloaded the itunes or safari installer into an easy access folder, i.e. "C

  • HT2292 I recently got a new ipod touch and the new one will not connect to itunes.  I've done all the troubleshooting and now I'm just plain frustrated.  With the new update my old ipod froze and best buy gave me a new one. What to do?

    My ipod recenly froze with the last update.  bestbuy gave me a replacement.  the new one will not connect to the computer or itunes.  i followed all the instructions and - nothing.  It's frustrating enough as i lost all my notes and work, but now I can't connect to sync with itunes.  i don't get it.  i'm not a supertech so i don't know what to do. help!!!!!!

    Thanks, Bob!  You are correct.  And, we learned this as we spoke with APPLE TECH SUPPORT by phone on Christmas day (800-APL-CARE).  One of their reps spent the time to help us troubleshoot this, but the boiled down conclusion is your answer, and to repeat for the benefit of others, here is what worked:
    1. With our Belkin router set to "out-of-the-box" WEP 64 bit security, we could not get wireless access of any kind.  Only with the Security Mode set to DISABLED, could we gain access.
    2. Changing the router's security mode setting to "WPA/WPA-2...." and entering a new min. 8 char passphrase, and then entering that same passphrase into the IPOD Touch, and restarting the router, did the trick!
    Based on this, and some info found in another posting, I can only conclude that the IPODs and IPHONES do not support WEP security mode in many generic routers used by thousands of consumers.  Hopefully, those same consumers can figure out how to change their wireless router setttings to WPA/WPA-2 security mode and ALSO get all their other wireless devices (PCs, laptops, WII boxes, ROKU boxes) all reconfigured to WPA mode, too.
    I THINK THE BOTTOM LINE HERE IS THAT THERE IS AN ISSUE THAT APPLE NEEDS TO ADDRESS WITH WEP COMPATIBILITY and it may also be the case that MOST CONSUMERS ARE USING WEP 64 BIT security on their home wireless routers?
    In any case, it's working now, so anyone who is having problems should try changing to WPA mode and post back here if it worked for them!

  • HT1926 iTunes will not install on my computer (Windows 8) and i tried everything in "Issues installing iTunes or QuickTime for Windows" but nothing worked. any help?

    iTunes will not install on my computer (Windows 8) and i tried everything in "Issues installing iTunes or QuickTime for Windows" but nothing worked. any help?

    Many thanks.
    Error 7 (Windows error 127)
    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Do I have to buy Lion or snow lepoard or is there a way to updated from OS X 10.4.11?? I have a new ipod that will not work without the ne itunes, but the new itunes will not install without a newer vesion of Max OS X. Help please :)

    Do I have to buy Lion or snow lepoard or is there a way to updated from OS X 10.4.11?? I have a new ipod that will not work without the ne itunes, but the new itunes will not install without a newer vesion of Max OS X. Help please

    Need to know your Mac model. If it's a PowerPC, the max OS is Leopard 10.5.x. If it's an Intel procesor, you can upgrade to Snow Leopard (for $29) & later to Lion.
    *Mac OS X 10.5 Leopard installation system requirements*
    http://support.apple.com/kb/TA24950
    Leopard is no longer available at the Apple Store *but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753)*.
    Installing Mac OS X 10.5 Leopard
    http://support.apple.com/kb/HT1544
    Mac OS X 10.5 Leopard Installation and Setup Guide
    http://manuals.info.apple.com/en/leopard_install-setup.pdf
    After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
     Cheers, Tom

  • I have a 1st generation MacBook Pro and I recently downloaded OS X Maverick.  My iTunes will not open because it says i need a 64 bit version.  Already followed the promted instructions but no luck.  Any suggestions??

    I have a 1st generation MacBook Pro and I recently downloaded OS X Maverick.  My iTunes will not open because it says i need a 64 bit version.  Already followed the promted instructions but no luck.  Any suggestions??

    Oh, you do have the C2D! That's great!
    I'm no technical expert, I just like to help out whenever or wherever I can so... I don't know if this can help you, but let me tell you about how I got my Snow Leopard to run in 64 bit mode. When I got my (late 2008) iMac it was running in 32 bit mode under Tiger (2.4 GHz/Core 2 Duo). I eventually upgraded to Snow Leopard & it was running in 32 bit mode (by default) w/1 GB RAM.  
    Somewhere along the line, I happened to watch a YouTube Video that showed how to upgrade an iMac's RAM, so I ordered two - 2GB sticks of Crucial RAM and then - under the guidance of the 14 or 15 year-old young man who posted the video on YouTube; wearing a rather fashionable static-electricity-neutralizer-wrist-strap, I removed 1GB of RAM & plugged in the 4GBs of RAM. So - boom like that, it was like I bought a brand new machine.
    It was over a year later when I stumbled across a way to boot Snow Leopard into 64 bit mode. Turns out that if you boot while holding down the 6 & 4 key combo (the ones above the QWERTY keys), then the machine runs in 64 bit mode. Go figure. Now my Snow Leopard and just about all of my applications - with the ironic exception of iTunes - runs in 64 bit. iTunes seems fine though; if there's a performance bottleneck, I really can't tell.
    Well, that's about it..
    I hope that something I've mentioned can help you achieve your overall goal.
    Finally, it's hard to jump onto a train, a large cat, or a surfboard that's already moving. But don't be surprised when someone a fraction of your age shows you how to.
    Best Regards,
    mm~

  • Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

    Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

    only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

    Perhaps the five includes computers that you no longer own, or a computer that has had a replacement hard drive put in it.
    In your iTunes account, De-authorise All and then authorise the computer(s) that you still use.

  • I have a new computer and have downloaded some new CD's to my music Library.  When synching the new songs will not download even though there is abundant room on the Ipod and the new songs are checked.  Could this be a Windows 8 issue?

    I have purchased another computer with the Windows 8 OS.  When trying to synch the Ipod to capture some new music I have recently downloaded, the new songs will not show up on my IPod even though I have checked each one to synch.  Any ideas?

    I have a syncing issue involved with putting music on my iphone i am also using windows 8 so who knows?...

  • I just purchased an IPAD2 and am trying to install ITunes. Itunes will not install. My error message is 'Apple Mobile Device' failed to start. Verify you have privileges to start system services. This is an XP service Pack 3 and I am the only user.

    I would like to be able to use my IPAD. Itunes will not install. It tells me it cannot start Apple Mobile Device Services I am using XP service Pack 3. I am the administrator. The message also says to verify that I have sufficient privileges to start system services.
    Thank you,

    http://tinyurl.com/3hs3g2u

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