I have Windows xp on my oldercomputer and Windows7 on my new laptop. I synchedmy iphone to the old one . When I tried to synchtothe newone, everything got screwed up and it had to be restored . Can I synch it to the old one to get backmy stuff and the

I have Windows xp on my oldercomputer and Windows7 on my new laptop. I synchedmy iphone4 to the old one . When I tried to synch to the new one, everything got screwed up and it had to be restored at the Apple store. . Can I synch it to the old one to get bac kmy stuff and then to the new latptop so I can back it up?

Not sure if this applies to your region, but in Australia the SIM password is often written on the "credit card" sized plastic card that the SIM was provided to you with the phone by the telco. Do you still have this? It could be in the iPhone box?

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Have been using iPhoto for weeks and had it open just an hour ago and when I tried to open again I got a message that I had to upgrade in or to see my library??? after trying to upgrade still getting message. What the heck is going on

Cannot open iphoto library, getting a message staing I have to upgrade to see my library which I have done four times with no results. I just had iphoto opened an hour before without a problem and have been using it for weeks before today. Any ideas as to what is going on?

Apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
iPhoto 8 (09) and earlier- run the options indicated
iPhoto 9 (11) and later- run Option #4 to rebuild the database
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager (iPhoto 8 or earlier or IPhoto 11 and later) and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the
File ➙ Rebuild Library (iPhoto 8 or earlier)
or
Library ➙ Rebuild Library (iPhoto 9 or later)
menu option to rebuild the library.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
Happy New Year

HT203421 I down loaded Quick Time for windows in My "Windows XP SP3" computer. I got an Icon on the desktop but when I tried to open it I got This; Quick Time failed to initialize Error code #2096. I bought a second one and it did the same thing, I now ha

I purchased Quick

Hi kcorney1,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful for troubleshooting Quicktime:
Error -2096 message when opening QuickTime for Windows in Compatibility Mode
http://support.apple.com/kb/TS1875
All the best,
Jeremy

I have Mozilla Firefox as my browser vs Internet explorer. This morning when I tried to open Mozilla after several attempts it said it had crashed with a window that I could check the box to send the report to Mozilla but it wont even let me send the repo

have Mozilla Firefox as my browser vs Internet explorer. This morning when I tried to open Mozilla after several attempts it said it had crashed with a window that I could check the box to send the report to Mozilla but it wont even let me send the report I can get on the internet with explorer but dont want to go back to that so would I just delete mozzila and start all over or will that not clear up the problem? Im lost help

Have you tried any of the solutions in [[Firefox crashes when you open it]]?

I can not get itunes to install and open on my new laptop i am so frustrated i have uninstalled and reinstalled at least a dozen times in the last month

i can not get itunes to install and open on my new laptop i am so frustrated i uninstalled and reinstalled at least a dozen times in the last month
i got a error 7 this time but have had diff ones befpre please help

Will iTunes open in safe mode? Hold down CTRL+SHIFT as, or immediately after, you click the icon that starts iTunes and keep holding until you see this prompt.
Click Continue.
Assuming iTunes has opened, enable the menu bar, if necessary, with CTRL+B. Then go to Edit > Preferences > Store and untick Show iTunes in the Cloud purchases. Press OK, close iTunes, wait until it has had a chance to fully close then reopen.
Will iTunes open normally now?
If not, see Troubleshooting issues with iTunes for Windows updates for genral advice.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
tt2
Message was edited by: turingtest2

I have updated my iPhone 4s to iOS7 but when i connect it to itunes on my PC it give me a msg to restore your iPhone in summary tab, Please help m using win 7 and updated itunes.

I have updated my iPhone 4s to iOS7 but when i connect it to itunes on my PC it give me a msg to restore your iPhone in summary tab, Please help m using win 7 and updated itunes.

What is showing on the screen of the iPhone?
Does iTunes say the iPhone is in recovery mode?

I tried updating iphone 6 to 8.1.3 But the phone went dead. I have tried using restore options - both update and erase, but the process stops when it tries to update Iphone firmware.

I tried updating iphone 6 to 8.1.3 But the phone went dead. I have tried using restore options - both update and erase, but the process stops when it tries to update Iphone firmware.

Put your phone in DFU mode,
Hold the Power Button (3 secs)
Continue holding the power button and also hold the home button (15 secs)
Release the power button while continuing to hold the home button (10 secs)
Your device should prompt with the "Connect to iTunes Screen"
Restore.

Several years ago I had an itunes account through my work email address. I have since left the company. When I tried to access the itunes I purchased, my password would not work because I no longer had access to that acct. How can I access that acct?

Several years ago I had an itunes account through my work email address. I have since let the company but when I tried to access the songs I'd already purchased, my password would not work because that account no longer existed. I ended up having to open another account but how can I access that account to retrieve my other songs? I realize I can't transfer between accounts but maybe at least burn to CD?

Hello, RSchultz13.
Thank you for visiting Apple Support Communities.
You can reset your Apple ID password via the steps in the first article below. I would try the option to answer your security questions. If those steps do not work then you may need to reach out to our account security team to reset this old Apple ID password. Once this is done you should be able to access your old DRM protected purchases.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

HI .. I have a new macmini 2.5 Ghz 10.7.3 Lion, had a problem today ,it froze so I could not shut down using mouse or tablet. used the power switch, when I tried to restart I got audible 'beeps' from it.

HI ....I have a new macmini 2.5 Ghz 10.7.3 Lion, had a problem today ,it froze so I could not shut down using mouse or tablet pen. used the power switch, when I tried to restart I got audible 'beeps' from it. I managed to restart it but kept getting a message come up on one ot the dual screens ' restart using the power swich to turn it off , then press it again to restart.'
This worked okay , but now it just keeps freezing whenever I start it up. I thought the issue could be my old Epson Expression 1680 scanner not being compatible , so I have unplugged it. I also had a look at the new memory I installed when I got it, but this seems not be the problem.
It is connected up to an Eizo Flexscan S2231W using a cable straight into the HDMI input , the other monitor is a small Acer using the VGA into Thunderbolt port.
When I turn the Eizo screen on first and then press the power button on the mac-mini, I hear the chime then the screen flahes the 'Digital no signal' message on and off for about 30 seconds , then the monitor comes on as normal. But it is still freezing up on me after using it for a while and I am having to use the power switch button to turn it off again.
Can anyone help please.

I really don't have an answer for that one. I guess that while trying to get things working correctly, I would use the most basic monitor I had which in your case would be the Eizon using the Thunderbolt port and adaptor.
When you boot into Safe Mode the startup is quite slow, but you should get the Apple logo and then the spinning gear below it (release the SHIFT key when it appears.) Then after a little more time you should see a gray progress bar appear below the spinning gear. When that disappears the computer will startup to a login screen.

I opened a website that said that all of my files had been encrypted. A popup appeared and asked if I wanted to leave the page, but when I tried to, it wouldn't let me. How do I know if this is a real problem or not?

I was researching information for a class and I clicked on a website that said that all of my files had been encrypted. A popup appeared and asked if I wanted to leave the page but when I tried to, it would let me. I had to force quit Safari in order to do so. How do I know if this is a real problem or not?

It's a JavaScript scam that only affects your web browser, and only temporarily.
1. Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
3. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

My Iphone 5 has some issues when I tried to restore it, I could not, can someone help please?

My Iphone 5 has some issues when I tried to restore it, I could not as it is displayed "iTunes could not contact the iphone software update server because you are not connected to the internet Make sure your internet connection is active and try again, while I am connected to the internet. can someone help please?

Hi, Jam 974.
Here is an article I would recommend going through when experiencing this issue.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Cheers,
Jason H.

How can i transfer my Ipad Library and Apps to a new laptop - my old one died

How can i transfer my Ipad Library and Apps to a new laptop - my old laptop died before i could backup my library to an external hardrive

You will need to do this via iTunes to start with as you need to copy your iTunes files to the new computer.
If you have everything on your iPad you can select "transfer purchases..." when plugging your iPad into your new computer and in iTunes (right/ctrl click the iPad icon) after telling iTunes to not sync this iPad.
Once the items are in the new iTunes then when it asks if you wish to sync to this new iTunes your items will be copied to the iPad again.
However if you do not have all iTunes items on your iPad, then you will need to follow the instructions on to move iTunes first, then deal with your iPad.
Transfering your iTunes to a new computer:
http://support.apple.com/kb/HT4527?viewlocale=en_US&locale=en_US

I just purchased an iMac. How can I use apps purchased on my iPhone and iPad on my new laptop?

I just purchased an iMac. How can I use apps purchased on my iPhone and iPad on my new laptop?

1) Congratulations on purchaing an iMac. But an iMac is not considered a laptop.
2) Apps you bought for you iPhone and iPad can interchange with each other, but can NOT run on an Imac or a MacBook.
You will have to buy the same title again from the Mac App Store. When you do, you can run them on your iMac and your MacBook.

HT4859 The guy at the verizon store programmed my phone before I got the chance to restore my apps, etc. from icloud- therefore i did not get to go through the setup assistant.. How do i get my apps and app data back on my phone w/o having to go through

The guy at the verizon store programmed my phone before I got the chance to restore my apps, etc. from icloud- therefore i did not get to go through the setup assistant.. How do i get my apps and app data back on my phone w/o having to go through and re-

To restore from an iCloud backup you have to erase the phone and start over. To do this, go to Settings>General>Reset, tap Erase All Content and Settings, then go through the setup assistant again and when given the option, choose Restore from iCloud Backup. There is no other way to do this.
Be sure you phone is connected to wifi and your charger as this is likely to take some time to finish.

When I tried to update Itunes I got an error message telling me to reinstall. When I try to reinstall I get a message "Apple Mobile Devide failed to start. Verify you have sufficient privliges to start syem services" Can anyone help here?

When I tried to update Itunes I got an error message telling me to reinstall. When I try to reinstall I get a message "Apple Mobile Devide failed to start. Verify you have sufficient privliges to start syem services" I'm not sure what this means, can anyone help here? Thanks,

I tried the temp fix you mentioned, it didn't work. I could not delete all of the old itunes files, the uninstallers would crash half way through and if I tried to manually delete anything it also gave me an error, so reinstalling the older version would not work.
Frankly, this whole thing has got me ****** off. judging by the amount of complaints here, there must be a lot of people having this problem, yet Apple has let it go on for almost 2 weeks. What kind of inept coders are they employing if they can let an update that completely frags their software get through QA.
Does anyone know of any programs that will play itunes music files? I am just about done dealing with iTunes, but I've got a ton of music that I don't want to have to purchase all over again.

I have Windows xp on my oldercomputer and Windows7 on my new laptop. I synchedmy iphone to the old one . When I tried to synchtothe newone, everything got screwed up and it had to be restored . Can I synch it to the old one to get backmy stuff and the

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