I haven't received my mountain lion redemption code

I have been waiting for 2 hours and haven't recieved my mountain lion redemption code.

Just called Apple Australia, was told it will take 72 hours (that's 3 days) to get code. Glad I bought a new Air, thought I would be able to use ML on the day of release, but clearly that's not going to happen!
So people with older machines ineligible for Up to Date program get to play with ML before people who just spent $$ to get latest versions? Doesn't seem to be particularly balanced approach to me!!!
Shambolic, and clearly not thought out by Apple.  How hard would it have been to apply for redemption code AHEAD of the release, so that the code was ready to use on the day of release? Its NOT rocket science!
MAJOR thumbs down.

Similar Messages

  • How long after submitting the serial number does it take to receive your Mountain Lion download code?

    I bought my new MacBook Air on July 19 and received it on 26 and on that day I followed the steps to apply for the up-to-date program for Mountain Lion.
    I finished the process and got to the final page, where upon successful completion of the forms you receive a reference code. I left that page for a few minutes and went back to copy and write down the code but the page had incurred an error and when I tried to refresh I was sent back to the start of the application process.
    After completing the same steps, I got to the serial number input window and clicked 'submit' but alas, it stated that 'This is an already claimed serial number.' as I had previously entered it on my first attempt.
    Anyway, I didn't receive any kind of confirmation email for my application and as I have mentioned, there is no way for me to recover my reference number for the first time I filled out the form.
    Has anyone else had this same issue and/or not received a confirmation email for their successful submissions and how long does it generally take to receive the Mountain Lion redemption code email from Apple?
    Thanks.

    Contact the Mac App Store Customer Service:
    http://www.apple.com/support/mac/app-store/contact.html?form=account

  • HT1338 when can I expect to get my mountain lion redemption code??

    When can i expect to get my mountain lion redemption code, does it really take more than 24 hours??

    At the moment yes... can be up to 72 hours... just have to be Patient...

  • Did not receive mountain lion redemption code

    In other threads people are comlaining, that their code does not work, however I did not receive any, allthough I definitely should, because I bought my macbook pro 2 weeks ago.
    Am I the only one?

    Dear Apple.
    You are the TOP Tech company of today. Everything is hightech, synced, cool and with no compromise. So let me TRY to understand this one little interestng phenomenon. When I buy a mac online, all the detailed are stored in YOUR system: S/N, date, name, address, my uncle's name, and my dogs breed. Here comes the day when I claim that I am eligible for the redemption code for ML. What do I do? I go to YOUR website, enter my Apple ID, Purchase date and S/N into YOUR system.
    In a normal (note that I did not write ideal) world, the same system is able to compare the data I enter with the data in the system and issue the code in no more than a minute or two. For some reason You guys don't think that comparing few details is such a trivial task and it has to be done OFFLINE (perhaps manually, by looking up dusty folders...?) and then sending out an email up to 72 hours later.
    ML is not going anywhere. It is available now and will be until the next iteration. But for crying out loud, how did you manage to make a complete blunder of such a simple thing as issuing a redemption code?
    I am amazed
    Cheers

  • Mountain Lion redemption code expiry date

    Hi,
    I recently obtain my redemption code for  downloading OSX Mountain Lion from the AppStore.
    Does this code have a expiration date ??

    Just got this reply:
    My name is xxxx with iTunes Store Support and I'll be assisting you with your request. I understand that your "OS X Up-to-Date" redemption code has been recognized as "already redeemed". I know how unnerving it feels when our content codes aren't able to be used.
    Due to a known issue, the content codes associated with the "OS X Up-to-Date" program haven't been valid for use in the Mac App Store.
    No worries, yyy. I've submitted a request on your behalf for a replacement content code, and you should be receiving that shortly via email. Please bear in mind that it isn't necessary to submit an additional claim for the "OS X Up-to-Date" program.
    They "haven't been valid for use in Mac App Store", but they're "sending another"...... 

  • Re: Mountain Lion redemption code

    Dear Sir
    My Claim code is
    0UW-JJ3-K8G-0QR
    I have not yet received redemption code for my mountain lion copy.
    I have purchased it on 2 July 2012. If you need i can mail you my invoice copy as well.
    Awaiting your prompt response on same.

    Hi Carolyn, thanks for helping out! Right I have an imac (mid 2007) 2.4GHz Intel Core 2 Duo.
    My mac was running Lion and it crashed and I had to reboot....I erased the harddrive and started from scratch.
    The imac was running Lion and I purchased Mountain lion from apple amd recieved a redemption code via email (no discs) logged into my apple account and put in the redeem code.
    All good so far.
    When promted to put in my apple id and password I get an error message saying something like ; this apple ID has not purchased mountain lion' even though I have??
    so I can't install and stuck in recovery mode.
    I can't install maverick without an active operative system.

  • Mountain Lion Redemption Code Downloaded OS X Server?

    So anyone else have this problem this morning? Yesterday I signed up to the up to day program and was given an invalid redemption code. This morning I was sent another code and when I redeemed it, it downloaded OS X Server, NOT Mountain Lion... hmmm.... annoyed....
    sent email to apple... lets see what happens.

    Wow, I'll take one of those server codes!
    I Received my "free" upgrade for my mac mini server only to realize (after completing the upgrade) that my Lion Server had been DOWNGRADED to a Mountain Lion workstation.
    Apple support informed me that the server app was not included in the free upgrade. I feel that they should have at least informed me that I would have to purchase additional software after the "free" upgrade in order to mantain the funcutionality of my server. I had no need to upgrade, the existing software on my server provided everything I needed and worked flawlessly. Now I have the choice of reverting the server back to the old OS and hopefully getting everything working as it was, or pay the $20 ransome and get the server app for Mountain Lion.

  • I don't have received my mountain lion app code

    Hi,
    I sent yerterday my computer information to apple requesting my copy of mountain lion, but I don't have received my apple code to redeem my copy yet. Anyone know wat could be happening? I have to wait more?

    up to 72 hours.

  • Mountain Lion redemption code not working

    Hi, Please help if you can. I just recieved my redemption code Mountain lion which I have entered into the redeem tab on my Apple account. When trying to downloan I am getting this message : 'this account has not purchased mountain lion'??
    There was not trouble when put the redeem code into the account?
    any idea? Should i wat 24 hour maybe?
    thanks

    Hi Carolyn, thanks for helping out! Right I have an imac (mid 2007) 2.4GHz Intel Core 2 Duo.
    My mac was running Lion and it crashed and I had to reboot....I erased the harddrive and started from scratch.
    The imac was running Lion and I purchased Mountain lion from apple amd recieved a redemption code via email (no discs) logged into my apple account and put in the redeem code.
    All good so far.
    When promted to put in my apple id and password I get an error message saying something like ; this apple ID has not purchased mountain lion' even though I have??
    so I can't install and stuck in recovery mode.
    I can't install maverick without an active operative system.

  • TS1292 mountain lion redemption code

    I just bought my MacBook Pro laptop today. I made a claim for Mountail Lion upgrade for free. I received a redemption code via email. However, when I go to redeem it, it says it is an invalid code. I copied and pasted for accuracy and manually entered, neither worked. What are my options?!

    That is the code you need to enter in order to view the PDF that contains the code. The PDF file is attached to the email.

  • Mountain Lion Redemption Code not been sent yet!!

    Hi guys!
    I just claimed my redemption code from apple up-to-date page and it showed me a green check and i got my claim reference number!!
    But it has been an hour and I haven't received any emails from apple giving me my code!
    Can someone please help!!????

    i sent an email to:
    [email protected]
    but no answer yet from my code, just the steps to redeem it with... a code that I don't have.

  • 36 hrs no Mountain Lion redemption code yet.

    Has anyone other than who were issued a wrong code, recieved their redemtion code? It's been more than 36 hrs and I have not yet received the code. I tried to reapply for redemption code, but apple.com says this Serial Number has already been claimed. I heard people asking to wait for 72 hrs, but just curious to know whether I will be issued a code or not.

    Just wait. Just wait. No one can help you, Apple messed up, just wait. If you don't recieve a code in the next few days, call 1-800-my-apple

  • Mountain Lion redemption code is not valid please help

    I bought mountain lion and send me a invoice from apple
    and they send a pdf files. it contains redepmtion code but that code is not valid?
    I have no idea that situation
    please help

    Contact Apple: http://www.apple.com/support/mac/app-store/contact/ They provided the code and it should work.

  • Mountain lion Redemption code invalid

    ML keeps saying invalid redeption code any one elase having problem. This is apples up to date program.

    Make sure you're using the right code. You should have received 2 emails. One contains a very lengthy (30 characters or so) password which is used to open a password protected PDF file in the second email. That PDF file contains your real content code (12 characters).

  • Mountain lion redemption code

    I requested for a redemtion code for the free download last Friday but until now I have not received word from them. Does it really take this long?

    I've been waiting since last Wednesday and have now passed the 72 hour time frame - I called the Apple store in Walnut Creek Ca this evening and they said wait  another 72 hours - pretty sad as I purchased a MacBook Pro Retnia.

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