I inserted the OSX install dvd . It didn't start and I cannot eject it?
Hi everybody,
I inserted the OS X install DVD . It didn't start and I cannot eject it.
The Mac is blocked on the Finder which I cannot force to quit either.
Very grateful if anybody can help
Did you hold down the C key and to a restart to boot off the OS install disk?
Try doing a restart. Hold down the power button to shut down the computer and then turn it back on after waiting ~30 seconds.
CD/DVD - Eject Stuck
CD/DVD - Eject Stuck (2)
CD/DVD - Eject Stuck (3)
CD/DVD - Eject Stuck (4)
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Similar Messages
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My husband(less technologically inclined than I am), decided to delete programs from our iMac, he turned it off and now it has a grey screen and won't get past it. It won't start in safe mode and when I If I insert the Application Install DVD, to repair the disk, will I loose all my pictures and music?
With a corrupt disk, the install procedure is most likely going to fail.
How old it the disk?
You might be able to reformat it to fix the problem. Of course that means you lose all of your data.
The other alternative is to get a new disk drive and put that in your Mac and install OS X
Then put the old disk drive in an enclosure and see what can be recovered from it.
Allan -
I forgot to mention that there is a grey screen on startup also a flashing folder with a question mark. I have tried the solutions offered on these forum pages. I cannot get past the disk utility screen.
Regarding the DVD in the optical drive:
Credit Kappy.
kevsgroove wrote:
I forgot to mention that there is a grey screen on startup also a flashing folder with a question mark. I have tried the solutions offered on these forum pages. I cannot get past the disk utility screen.
The MBP cannot find the OSX, and either the HDD or connector has failed. If you can get the installation DVD to work, start the installation process and when the menu bar appears on the display, select 'Utilities'. From the drop down menu, select Disk Utility>First Aid and run 'Verify' and 'Repair'. If unsuccessful, a new HDD is in your future.
If you cannot get the DVD to function, then a trip to an Apple store is your best option.
Ciao. -
Hi all, I am trying to reinstall Mac OS system on my macbook today, everything was fine, but somehow the applications install DVD showed an error message and it asked to contact the manufacturer. What shall I do? Thank you very much!
I cleaned again, but it refused to work...
Thanks for the suggestion, I will call them. Hope I will have a better luck here! -
working with my 2 FireWire HD i had a crash. the only way to start was a safe start. then id maged to start from a DVD and install a MAC OS 10.3 wich ran 4 some time then the same problem only safeMode. kernel panic by inserting the tech tool DVD, wich produces the following highligted text:
panic(cpu 0 caller =xffff0003): 0x300 - Data access
latest stack backtrace for CPU 0:
Backtrace:
0x0009CC88 0x00D63C 0x00029DAO 0x000BOA10 0x000B4270
proceeding back via exception chain:
Exception state (sv=0x26acd700)
PC=0x2717E900; MSR=0x00009030; DAR=0x00000000; DSISR=0x40000000; LR=0x2717EBE4; R1=0x26AD3AE0; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x27178B0 0x00344ACB 0x00345970 0x2717EC08 0x2718458 0x00340590
0x003496EC 0x0034B59C 0x0034A6BC 0x000B1DD4
Kernel Loadable modules in backtrace (with dependencies):
com.apple.driver.AppleFWDHC1(3.9.5)00x2717c000->0x271aafff
dependency: com.apple.iokit.10PCIFamily(2.6)00x1e840000
dependency: com.apple.iokit.I0FireWireFamily(3.4.7)00x270dd000
Exception state (sv=0x26abd280)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000;R1=0x00000000; XCP=0x00000000 (unknown)
BSD process name corresponding to current thread: kernel_task
so what
greetings from berlinGreetings,
It appears to be a FW problem, possibly flaky case, or drive problem.
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons -
Can't do factory restore & only disks that keep ejecting are the osx install and apps disks
First of all let me say, this is my first Apple computer and I'm not experienced in forums. Please do not read rudeness into what is actually frustration at searching forever for a solution and trying not to wish I had been talked into an Apple. With that said....
I've had my iMac for about a year and a half. We had lost our internet and were using a hotspot for awhile so we could look for another provider and get online if we needed to. One day I signed on and, we didn't have an isp mind you, but the browser opened up to the dominant isp in this area saying a virus was detected coming from this iMac address? I thought that was strange and panicked so decided to do what I would on a pc, just restore the whole thing to factory settings. Everything was going smooth, (my updates were at 10.6.8 at the time)... when I restored I was back at 10.6.2. (osx disk) I was doing systems updates and one apparently hung.... when told to restart, I did... but the computer would never boot back up. It would turn on.... go to gray screen... then blue screen... then shut off. I couldn't boot in safe mode, pram reset did nothing, smc reset did nothing, couldn't hold 'd' to get to diagnostics, couldn't boot to recovery... it kept spitting out disks after trying to read them... with all those solutions I found online and nothing helping I had to call Apple... they couldn't help over the phone because Apple Care expired, unless I purchased help... this frustrated me because every where I found my problem and a different solution their Apple Care had expired too.... so had to set an appt at an Apple store.
So took it in to Apple, just got it back yesterday. I let them know I was restoring to factory settings so wasn't worried about losing anything. When I picked it up, I was told no charge... it was a software issue they saw where it hung and fixed it. I tried to ask questions about the 'software repair' but they didn't seem to want to answer my questions. It just says 'software repair' on my order. So I asked 'okay, so it's back to factory settings like when I bought it?' I was told yes and I said great that was my goal anyway. I get home and it's NOT like when I first purchased it or like a factory restore. Everything I was doing before it crashed is on there. So I'm back to trying to do a factory restore. But for some reason now, it seems the only disks that keep self ejecting are the osx install and application disks. I still can't do a boot recovery, AHT, or 'c' boot... since the apple disks eject I can't use start up to get to them.
I find it odd that both the oxc install disk and applications disk would be damaged at the same time when they both previously worked. I called the Apple Store where I took it to talk to the geniuses that worked on it because I had a question about the repair they did....
Apple: I'm sorry we don't offer tech support
Me: I understand but I had a question about the repair done from there the other day
Apple: We are just a store and can't answer tech questions
Me: I understand and get that but since I took my mac to your store to be worked on I thought I could ask the person that worked on it a question about the 'software repair' and meaning and what software was repaired
Apple: No you will have to set another apt to bring your computer in if you are still having problems
Me: UGHHHHHH (pulling hair out)
So (a little late huh?) to make a long story short giving what I stated above:
Why is it, only the osx install and application disks not working now? They worked before taking it to Apple
What can I do at this point?
Can you do a factory restore without disks on a Mac?
If by chance both disk did for some reason go out, how do I get them replaced?
If I gave TMI without enough important info let me know.
My OS X install disk says version 10.6.2 on it
About this Mac currently says Mac OS X version 10.6.8
Batteries died on keyboard and mouse so am using usb wired keyboard and mouse
At some point I had used bootcamp and then later found parallels so I could install a Corel product and keep using... could some windows files be messing something up in there somewhere?
It used to say Mac OS X Version 10.6.8 and I could have sworn I saw it said 'snow leopard' in there somewhere, now I can't even find that word in search on the computer. Long post I know but trying to set what was going on at the time I took it in.
I'm not sure what else needs to be added to get this to the correct thread or help. As I stated my goal is to have it like I just pulled it out of the box for the first time so no solution will scare me off about loss of data.
Thanks for any help.Wow, sorry to hear of your experience. Seems strange that your disk would just eject like they did. It could be a lot of things but more than likely you just kind of have to start all over.
What I would do is insert your system disk and instead of going immediately to an install I would go to disk utility and erase the drive. That will erase everything on the disk and give you a new blank disk to start with. After that I would try to reinstall the system. Assuming that goes well then you should be restored to where it was when you purchased it. After that you can reinstall all your applications or personal files. I hope you have good backups.
I remember one time I was having a similar problem and don't ask my why I did it but I actually could not get it to install a system. I removed both of my ram sticks, shut the computer down for about 10 minutes including unplugging it from the wall plug, then reinstalled the ram, plugged it back in and started up from the system disk and all worked just fine. To this day I have no idea if pulling the ram helped but I have never had to do it since and for some dumb reason that solved the problem I was having, which is the same problem you are having now. Call it voodoo but it worked.
Good Luck!!
Message was edited by: Al Van Malsen -
Are the Mac hardware drivers on the "Applications Install DVD?"
And would it need to be inserted while Windows is running?
Hi tabqwerty,
The BootCamp Drivers are on the "Mac OS X Install DVD" and not on the "Applications Install DVD".
The Mac OS X Install DVD is a hybrid OSX/Windows DVD and the WIndows part of it is only shown when you are in Windows.
(And the OS X part is only shown when you are in OS X).
So, yes you have to insert the DVD while running Wndows.
Regards
Stefan -
How can I install drivers for bootcamp without using the mac install dvd?
I installed windows 7 in bootcamp on my mac. I put the drivers on a FAT format usb stick so they should be installed while the windows installation was running. The most things are working on windows like the i-sight-camera. The problem is that the microphone doesn´t work so I look for a solution for 3 days, no result. Normally, you use the mac install dvd to install the necessary drivers but windows doesn´t want to read the dvd. And yes, you can download the drivers on the apple platform, but that doesn´t help me at all.
Thanks in advance. (sorry for the language)
iBasti94Welcome to the Apple Support Communities
You didn't install Boot Camp drivers. It looks like you downloaded these drivers > http://support.apple.com/kb/TS3173
Those drivers are only for the graphic card and Bluetooth, not anything else, so you have to download the Boot Camp drivers on OS X and install them in Windows -
I have two questions...
1) If I do a clean install on my MacBook Pro will I be able to re-install apps (FCP, Aperture, MS Office etc.) from a Time Machine backup, or will I need the original install DVDs with authorization codes? (because I don't have them)
2) Has anyone ever seen anything like this before on their computers?
The Apple Genius' were stumped by my laptop issues and said they'd never seen anything like it before and recommended I did a clean install. Below you can see my trash bin, and if you look at the "Empty" button it reads "N201" and then there's the "N39" to the left of it. You can also see these numbers over by the folder area--"SD5, SD6, SD7." But that's not all...
When I right click on items I see the numbers again. Instead of "Open with" I get "N152" and there's an "N35" and "LB1" towards the bottom.
I have no idea what's going on so I'm just going to do a clean install on my machine but I don't want to lose my apps. I don't have the original install DVDs for them anymore. If you have any suggestions please let me know. Thanks!You don't lose them. You can always redownload them from the app store after you log back in with your Apple ID.
"Buy, download, and even redownload.
You can install apps on every Mac you use and even download them again. This is especially convenient when you buy a new Mac and want to load it with apps you already own." -
Is it possible to make a copy of the Leopard install DVD?
Is it possible to make a copy of the Leopard install DVD? If so, is there a special way this has to be done? I just found out that we needed to use the Leopard install DVD to recover a complete backup from Time Machine after a recent hard drive failure. We have the family pack of Leopard, so I would like to keep the original at home and send a copy when my daughter goes off to college in case she needs to recover again. Her machine was originally a Tiger MacBook, so those install disks will not work. If it is not possible to copy the DVD, is there a way to create a bootable utility to do a time machine recovery?
This half-solved my problem. I have had no problems creating a backup copy for my intel based computers, but non-intel based computers are problematic; a G5 powermac tower and a G4 Powerbook. Both with super drives for single density burning. Both have Leopard running, installed from an install disc purchased from Apple. However, neither will mount the copy, but intel based computers will. have burnt/burned with both toast 9 and Disc Utility. Discs won't mount and are "spit out" by the drive.
Power Mac G5 OS X: 10.5.4
Model Identifier: PowerMac7,3
Processor Name: PowerPC G5 (3.0)
Processor Speed: 2 GHz
Number Of CPUs: 2
L2 Cache (per CPU): 512 KB
Memory: 1.5 GB
Bus Speed: 1 GHz
Boot ROM Version: 5.1.8f7
Any thoughts?
-Jim -
IMac won't read the System Install DVD after trying a Software Update (Whic
Last weekend I tried downloading the 10.4.7 update to my iMac. Towards the end of the download the iMac crashed out and said that the Software Update was unsuccessful. As this was the case I tried rerunning the 'Software Update' again but after a few seconds of the application running and the little window being on the screen, it just dropped out and exited. As this was therefore not working I tried to download the Software Update as a Stand Alone application. I found after downloading the file that mounting a disk image on my iMac no longer works. My next step was to try and reinstall OS X from the System Install DVD. I put the DVD in the DVD Drive and found that after it whirred for about 20 seconds, the disk ejected. I thought this was odd so I tried to boot the iMac , holding down the 'C' key once the DVD was in place inside the iMac. The Mac powered up and then the DVD whirred for a while and once again it ejected the DVD. I now have no way of reinstalling OS X..and am at a loss. I called up the supplier of the iMac as I only purchased it in May 2006. They advised me that the warranty only covers Hardware and not Software. They said with a problem like this it could be expensive to try and work out what is causing it as it is sort of an unknown. I would like to know if anyone else has had this problem, is there some way I can see what the iMac is doing when it is trying to read the DVD and the ejects it, and is there some way of 'resetting' the iMac so that it is in the initial state. I know the BIOS on these machines is a 'soft' BIOS so as the supplier said, it is quite possible that the Software Update has corrupted the soft BIOS on the machine. Any ideas?
Yes. It is possible that the DVD could be bad.
It is also possible that your corrupted installation is preventing the DVD from working right.
It would seem strange, except that this happened with another guy as well. But, once we disconnected his internal hard drive with the corrupted OS 10.4.7 install, the machine booted from the DVD and worked properly. We then connected a different hard drive to install to, and it worked fine. Then, we connected the drive as a secondary and formatted it and it resumed working.
But, with an iMac CoreDuo, you cannot open the machine to unplug the drive. So, you'll be a bit stuck if you require the same solution. He had a PowerMac G5.
But, basically, his corrupted OS 10.4.7 installation was preventing booting from a CD, booting into safe mode, booting from an external drive, or any other kind of booting.
So, for him, the only option was disconnecting the internal drive and installing on another one.
I hope this doesn't turn out to be necessary on your system as well. If so, you'll need to take it into the shop for servicing.
The only other option I could think of is to try and boot it into Target Disk mode, and format it's drive with another computer. Perhaps that would work.
Once your internal drive has been cleared (formatted), then it may boot from the DVD again (assuming your problem is the same as the other guys).
You can read about Target Disk Mode here:
http://docs.info.apple.com/article.html?artnum=58583
You can read about the steps we took to troubleshoot and repair the other guys machine here:
http://discussions.apple.com/message.jspa?messageID=2629919#2629919
Perhaps that will help explain what I described above.
I hope this helps. -
Bootcamp Win7 - won't boot from Windows partition or even from the Win7 install DVD
Late 2011 Mac Mini / Lion / Win 7 64-bit Home Premium.
Incumbent Windows partition has happily run for heavy gaming (World of Warcraft) for some eight months. Now it stops on boot-up before the Windows logo is displayed, with a very dark blue blank screen. Attempts to boot from the Windows Install DVD yield the same result, portending that there is more than a corrupt MBR at work here. I have reset PRAM and SMC, just for good measure. There have been no recent changes to hardware / peripherals.
Rebuilding the Windows partition with Bootcamp stops at same Dark Blue Screen of Death. Will start Windows sometimes from first switch-on / dead cold Mini, but then not again in the same day. OS X Lion mode runs perfectly, booting up as usual with no quirks or delays.
Hardware? Seems unlikely, except for that suspicion of starting from the dead-cold start.Do not use a USB3 flash drive. Only USB2 flash drives are supported by Windows installers. Depending on whether your Mac came with a built-in Optical drive or not, you may also need a physical DVD.
Please see How to install Windows using Boot Camp - Apple Support and Boot Camp 5.1: Frequently asked questions - Apple Support. -
I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?
For some reason OS X disks (whatever edition or flavors) that are supplied with Apple products only seem to contain a limited knowledge of available hard drives on the market at the time of thier publishing. This (rather opportunistically) creates a "Best Before" stale-OS X-software-copy situation where upgrading to or replacing a defective internal SATA hard drive with a newer, better or larger one is a largely hit and miss affair.
If you buy the latest and greatest disk drive available for any older Mac you are likely to run into unresolvable problems making a clean re-install of your own, old edition or flavor of OS X onto any newer or larger hard drive since the OEM (gray) "OS X Install Disks" that Apple supply with retail products seem to contain only time-sensitive lists/mapings of then-known target drives that the Drive Management Tool in the then-published old "Installer Software" will support.
Presumably new (colorful "X") retail versions of OS X (10.whatever.whatever) also contain time-limited Installers with limited knowledge of and adaptability to/compatability with a limited number of old hard drives then kicking-around on the market.
This is especially a problem nowadays since the countless "puny old" hard drives that have been on the market are largely obsolete in a few months time, as manufacturers continue to produce larger and cheaper units, discontinuing older puny products... So if your drive fails you need an exact old (or similar familial) replacement drive for your "backup copy of OS X" to do a fresh, clean OS X re-install. Otherwise you need to purchase a new retail version of OS X, since yours is now effectively obsolete. Purchasing an old, puny drive to re-install your version.flavor of OS X to avoid buying a new version of OS X is a rather false economy.
If you still have a working old hard drive with your old polluted 10.version.flavor of OS X still working on it you apparently must clone it with Time Machine or the newest version of Disk Utility (disk image copying) to most newer, larger drives, and a clean reinstall to such new hard drives is not possible. -
I started up using the app install DVD and tried to run a test and got stuck and froze what next? Help
Well it started like this I've been away for 12 days and I usually inplug things before I go on vacation, I
Come plug everything back in start up and it's stuck on the grey screen with the ape logo and the spinning gear. I left about 3hrs on this then assumed its struggle to find the start up disc so I plug the original DVD start up disc in. Then it start up with that to the install screen and could find a hard disc to install to? So I eject that DVD and try with the other DVD. And now this is where I am now.
I have a password set on my start up and guest user. I am just trying to start up as guest user and the gear has stopped spinning and now I just have a grey screen with apple logo.
Ups I now have a grey screen with no apple logo put the screen is textured. -
How can I download the Applications Install DVD
Is there a way to download the Applications Install DVD? My disk got damaged.
You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.
If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number. Here's a list of links to all of those - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html Another resource: International Support Phone #s.
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