I install a "HD VIDEO" program and it was a viru, now safari is not working propely, please help
I install a "HD VIDEO" program and it was a virus, now safari is not working properly, please help
You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.
Similar Messages
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Upgraded to Yosemite and now camera does not work. Please help.
I just bought a new iMac 27" computer today. I brought it home and it told me I needed to update my iOS. So i did.....now my camera does not work. Does anyone know a fix?
Message was edited by: MCO98Scott SV wrote:
Hi there - I just completed a leopard upgrade. Strangely enough, after installation and the subsequent reboot, i cannot get the finder to work. Upon clicking on the finder it just sits there and gives the 'waiting' signal (rotating multicolor circle). I opened the activity monitor and killed it, clicked again. nothing. Rebooted numerous times.. nothing. I also tried to install the leopard software update. The files download fine but will not install. I assume this has to do with the finder problem. Any ideas on how to fix this? thanks!!
There are really two "Finders," the one in the dock and the one that actually runs the GUI.
When you click on your desktop, you see the Finder menu on the top right. Do any of those functions work?
For example, if you click Go->Home, does the Finder window open as normal?
If so, you may simply have a corrupted Finder alias in your dock.
I would first run DU and perform a disk check and repair permissions.
How to get to DU? Again, if the top right Finder menu works, select Go->Utilities and run DU from there. -
Process:
Safari [806]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.6 (7534.56.5)
Build Info:
WebBrowser-7534056005000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [185]
Date/Time:
2012-08-16 20:36:03.029 +0100
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:
89677 sec
Crashes Since Last Report:
37
Per-App Interval Since Last Report: 25360 sec
Per-App Crashes Since Last Report: 28
Anonymous UUID:
CBB9BE21-6545-402D-97C9-846EF07DBF89
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[806]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation
0x00007fff8b45bf56 __exceptionPreprocess + 198
1 libobjc.A.dylib
0x00007fff83722d5e objc_exception_throw + 43
2 CoreFoundation
0x00007fff8b45bd8a +[NSException raise:format:arguments:] + 106
3 Foundation
0x00007fff84e6771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit
0x00007fff8a091cdf -[NSMenu itemAtIndex:] + 165
5 AppKit
0x00007fff8a091e38 -[NSMenu removeItemAtIndex:] + 63
6 Safari
0x0000000103d09c2e -[AppController awakeFromNib] + 387
7 CoreFoundation
0x00007fff8b452fb1 -[NSObject performSelector:] + 49
8 CoreFoundation
0x00007fff8b452f32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit
0x00007fff8a0799ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff8a06ff73 loadNib + 322
11 AppKit
0x00007fff8a06f470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff8a06f38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff8a06f2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff8a2e006f NSApplicationMain + 398
15 Safari
0x0000000103f0c806 SafariMain + 166
16 Safari
0x0000000103cf4f24 Safari + 3876
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8c9aece2 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff84aa67d2 pthread_kill + 95
2 libsystem_c.dylib
0x00007fff84a97a7a abort + 143
3 libc++abi.dylib
0x00007fff82f6f7bc abort_message + 214
4 libc++abi.dylib
0x00007fff82f6cfcf default_terminate() + 28
5 libobjc.A.dylib
0x00007fff837231b9 _objc_terminate + 94
6 libc++abi.dylib
0x00007fff82f6d001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib
0x00007fff82f6d05c std::terminate() + 16
8 libc++abi.dylib
0x00007fff82f6e152 __cxa_throw + 114
9 libobjc.A.dylib
0x00007fff83722e7a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff8b45bd8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff84e6771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff8a091cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff8a091e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x0000000103d09c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff8b452fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff8b452f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff8a0799ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff8a06ff73 loadNib + 322
19 com.apple.AppKit
0x00007fff8a06f470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff8a06f38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff8a06f2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff8a2e006f NSApplicationMain + 398
23 com.apple.Safari.framework
0x0000000103f0c806 SafariMain + 166
24 com.apple.Safari
0x0000000103cf4f24 0x103cf4000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8c9af7e6 kevent + 10
1 libdispatch.dylib
0x00007fff8bbb078a _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff8bbaf31a _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib
0x00007fff8c9af5b6 fsync + 10
1 libsqlite3.dylib
0x00007fff87aade38 unixSync + 72
2 libsqlite3.dylib
0x00007fff87aad309 sqlite3PagerCommitPhaseOne + 3545
3 libsqlite3.dylib
0x00007fff87a9811e sqlite3BtreeCommitPhaseOne + 478
4 libsqlite3.dylib
0x00007fff87a97735 vdbeCommit + 981
5 libsqlite3.dylib
0x00007fff87a5a55a sqlite3VdbeHalt + 4442
6 libsqlite3.dylib
0x00007fff87a8c1a6 sqlite3VdbeExec + 51958
7 libsqlite3.dylib
0x00007fff87a7ea5b sqlite3_step + 1883
8 libsqlite3.dylib
0x00007fff87a41fb5 sqlite3_exec + 533
9 com.apple.CFNetwork
0x00007fff889c266c __CFURLCache::PostDatabaseOpenPragmaExecute() + 48
10 com.apple.CFNetwork
0x00007fff889c2542 __CFURLCache::OpenDatabase() + 196
11 com.apple.CFNetwork
0x00007fff889c2040 ProcessCacheTasks(__CFURLCache*, bool) + 265
12 com.apple.CFNetwork
0x00007fff889c1a72 _ZL24_CFURLCacheTimerCallbackPv + 662
13 libdispatch.dylib
0x00007fff8bbaea86 _dispatch_call_block_and_release + 18
14 libdispatch.dylib
0x00007fff8bbb02d6 _dispatch_queue_drain + 264
15 libdispatch.dylib
0x00007fff8bbb0132 _dispatch_queue_invoke + 54
16 libdispatch.dylib
0x00007fff8bbaf92c _dispatch_worker_thread2 + 198
17 libsystem_c.dylib
0x00007fff84aa63da _pthread_wqthread + 316
18 libsystem_c.dylib
0x00007fff84aa7b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8c9af192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff84aa6594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff84aa7b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff8c9afa8e pread + 10
1 libsqlite3.dylib
0x00007fff87a3fce5 unixRead + 69
2 libsqlite3.dylib
0x00007fff87a614f6 readDbPage + 102
3 libsqlite3.dylib
0x00007fff87a5fc9b sqlite3PagerAcquire + 315
4 libsqlite3.dylib
0x00007fff87a8e872 moveToChild + 146
5 libsqlite3.dylib
0x00007fff87a90b68 sqlite3BtreeNext + 600
6 libsqlite3.dylib
0x00007fff87a89909 sqlite3VdbeExec + 41561
7 libsqlite3.dylib
0x00007fff87a7ea5b sqlite3_step + 1883
8 com.apple.WebCore
0x0000000104da7eff WebCore::SQLiteStatement::step() + 63
9 com.apple.WebCore
0x0000000104da86cc WebCore::IconDatabase::performURLImport() + 908
10 com.apple.WebCore
0x0000000104da6d3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
11 com.apple.JavaScriptCore
0x00000001046e611f _ZN3WTFL19wtfThreadEntryPointEPv + 15
12 libsystem_c.dylib
0x00007fff84aa48bf _pthread_start + 335
13 libsystem_c.dylib
0x00007fff84aa7b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib
0x00007fff8c9ad67a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8c9acd71 mach_msg + 73
2 com.apple.QuartzCore
0x00007fff89e2f2d9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore
0x00007fff89e2f219 thread_fun + 24
4 libsystem_c.dylib
0x00007fff84aa48bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84aa7b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff638f2418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff638f2440 rsp: 0x00007fff638f2418
r8: 0x00007fff72a12fb8 r9: 0x00007fff638f1ea8 r10: 0x00007fff8c9aed0a r11: 0xffffff80002da8d0
r12: 0x00007f9fba4478f0 r13: 0x0000000000000003 r14: 0x00007fff72a15960 r15: 0x00007fff638f2590
rip: 0x00007fff8c9aece2 rfl: 0x0000000000000246 cr2: 0x00007f9fba8c01fe
Logical CPU: 0
Binary Images:
0x103cf4000 -
0x103cf4fff com.apple.Safari (5.1.6 - 7534.56.5) <C1A60C3B-9DA6-3FE7-87BA-6B09016A39A9> /Applications/Safari.app/Contents/MacOS/Safari
0x103cfd000 -
0x104197ff7 com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x1044b3000 -
0x104742fff com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x1047f3000 -
0x104975ff7 com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x104a68000 -
0x104c41fff com.apple.WebKit2 (7536 - 7536.25) <15991DAF-D0C9-3D65-A96B-AF7428ADCC4E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x104da3000 -
0x105d48ff7 com.apple.WebCore (7536 - 7536.24) <F2C26660-05D7-34A7-9158-9C3D21BEB32F> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x7fff638f4000 -
0x7fff63928baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff82642000 -
0x7fff82661fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff82662000 -
0x7fff82667ff7 libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
0x7fff826e5000 -
0x7fff827e7fff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff827ea000 -
0x7fff82903fff com.apple.DesktopServices (1.6.3 - 1.6.3) <20812ECE-CACC-3D44-8108-025EF6B45C14> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff82a66000 -
0x7fff82b6bfff libFontParser.dylib (??? - ???) <759645F2-8CB1-358C-AF41-BA3797CD0F60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff82b6c000 -
0x7fff82b6cfff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x7fff82b6d000 -
0x7fff82bafff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff82bb0000 -
0x7fff82c0cff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff82c0d000 -
0x7fff82cc0ff7 com.apple.CoreText (220.20.0 - ???) <0E979362-15E4-3955-BF54-B5961361D1CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff82d41000 -
0x7fff82da1fff libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff82dbf000 -
0x7fff82df9fe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff82e0a000 -
0x7fff82e7dfff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff82f67000 -
0x7fff82f72ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
0x7fff83708000 -
0x7fff8370afff com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8370b000 -
0x7fff8370bfff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8370c000 -
0x7fff837f0e5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff83804000 -
0x7fff83824fff libPng.dylib (??? - ???) <F4D84592-C450-3076-88E9-8E6517C7EF33> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff83877000 -
0x7fff839adfff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff839ae000 -
0x7fff83bb0fff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
0x7fff83d0c000 -
0x7fff83d13fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x7fff8403b000 -
0x7fff84068ff7 com.apple.opencl (1.50.69 - 1.50.69) <57939F7D-3626-30E2-883D-8A7CCB3F8763> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff84069000 -
0x7fff84086fff libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
0x7fff847d1000 -
0x7fff847e0ff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff847e1000 -
0x7fff8482aff7 com.apple.framework.CoreWLAN (2.1.2 - 212.2) <5E421E2D-50EA-340E-A5EE-C848DD6FC34F> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8482b000 -
0x7fff84830fff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff84845000 -
0x7fff84951fff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x7fff84a53000 -
0x7fff84a55fff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff84a56000 -
0x7fff84b33fef libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
0x7fff84b38000 -
0x7fff84b38fff com.apple.Carbon (153 - 153) <16EA5662-5C2C-3267-B419-66669AE536D7> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff84b39000 -
0x7fff84bdefff com.apple.ink.framework (1.4 - 110) <F93B76B3-E57C-3805-B20D-03717A3F91DD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff84bdf000 -
0x7fff84c2dfff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff84c2e000 -
0x7fff84d3bfff libJP2.dylib (??? - ???) <5BE8CFA7-00C2-3BDE-BC20-5FF6DC18B415> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff84d83000 -
0x7fff84d85ff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff84d9c000 -
0x7fff850b5fff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8513a000 -
0x7fff85163fff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff85164000 -
0x7fff851dafff libc++.1.dylib (28.1.0 - compatibility 1.0.0) <DA22E4D6-7F20-3BEA-9B89-2FBA735C2EE1> /usr/lib/libc++.1.dylib
0x7fff85366000 -
0x7fff8536cff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
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0x7fff8c9b8fff libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
0x7fff8ca05000 -
0x7fff8cd21fff com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff8cd22000 -
0x7fff8cd26ff7 com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8cd27000 -
0x7fff8cd27fff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff8cd6e000 -
0x7fff8cdf3ff7 com.apple.Heimdal (2.2 - 2.0) <FF0BD9A4-6FB0-31E3-ABFB-563FBBEC45FC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8cdf4000 -
0x7fff8cf4dfff com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <0AD8197C-1BA9-30CD-98F1-4CA2C6559BA8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8cf4e000 -
0x7fff8cf4ffff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8cf54000 -
0x7fff8d033ff7 com.apple.ImageIO.framework (3.1.2 - 3.1.2) <FFA7532B-336A-3F0B-9AB9-2A35B56ED887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff8d034000 -
0x7fff8d051ff7 com.apple.openscripting (1.3.3 - ???) <BDCCCBA9-F440-30BD-8378-FAB5AF685A5D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8d2ac000 -
0x7fff8d2b1fff libGIF.dylib (??? - ???) <8763F67F-A881-30B6-B20E-D395B4D9FD58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8d2b2000 -
0x7fff8d2b6fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff8d483000 -
0x7fff8d49afff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8d52d000 -
0x7fff8d595ff7 com.apple.audio.CoreAudio (4.0.2 - 4.0.2) <C6703B2E-62F2-37C4-A4DE-28AF9C81CB44> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8ddd6000 -
0x7fff8dde5fff libxar.1.dylib (??? - ???) <58B07AA0-BC12-36E3-94FC-C252719A1BDF> /usr/lib/libxar.1.dylib
0x7fff8de5a000 -
0x7fff8deacff7 libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8ec39000 -
0x7fff8ec4dff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8ec4e000 -
0x7fff8ec64fff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8eed4000 -
0x7fff8eedafff libGFXShared.dylib (??? - ???) <8A61FA67-EB3C-319D-AE3C-64936FB26BAC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8eedb000 -
0x7fff8eedffff libdyld.dylib (195.6.0 - compatibility 1.0.0) <FFC59565-64BD-3B37-90A4-E2C3A422CFC1> /usr/lib/system/libdyld.dylib
0x7fff8eee0000 -
0x7fff8ef42ff7 com.apple.Symbolication (1.3 - 91) <0945ACAF-AA0A-3D01-9960-72B51722EC1F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff8ef43000 -
0x7fff8ef48fff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff8ef49000 -
0x7fff8ef9dff7 com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8ef9e000 -
0x7fff8ef9fff7 libsystem_sandbox.dylib (??? - ???) <96D38E74-F18F-3CCB-A20B-E8E3ADC4E166> /usr/lib/system/libsystem_sandbox.dylib
0x7fff8f2dd000 -
0x7fff8f5c6ff7 com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1410
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.6M resident=129.9M(70%) swapped_out_or_unallocated=55.7M(30%)
Writable regions: Total=1.0G written=4224K(0%) resident=5884K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
932K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
23.1M
MALLOC guard page
48K
SQLite page cache
480K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
15.8M
__IMAGE
528K
__LINKEDIT
59.9M
__RC_CAMERAS
248K
__TEXT
125.7M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
319.0M
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.37f3
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533641465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533641465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-40K1B0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
FireWire Device: My Book 1112, WD, 800mbit_speedReinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
when i install the new os my fcp,motion and many adobe software not working so please help me out.
there are so many videos on youtube but i want know any solution from apple side plz my so many works are pending becuze i am working as Video Editor.You need to be more specific about which software applications you're using, the versions and what happens when you try to open them.
It would also be nice if you could include which model MacBook Air you're using.
Clinton
MacBook Pro (15” Late 2011), OS X Yosemite 10.10, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display -
Hi Guys,
I am using the full width video widget on a site. The widget was working perfectly however I have just added additional content to the site and re-uploaded and now the video is not working! Please help I have tried everything and am freaking out as this web-site has been payed for by my client.
AlexMany thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I have brought a iPhone 5s and installed software but my bluetooth is not working. Please help me
What are you trying to connect the iPhone to and what is happening when you try?
-
Tried to access programs and get Error: 16 message. What's the problem? Please help! Photoshop, photoshop elements, Dreamweaver - none of my Creative Cloud apps will start-up, since my last update. I need to access these programs for jobs I'm working on.
Hi wdriver,
It seems like due to some unknown reason permission from the Licensing folder is removed. Please try launching any of the apps by right clicking and select Run as an Administrator, it should fix the issue by doing that.
Please let us know if it helps.
Regards,
Abhijit -
Just installed Office 2011 on my MacBook Pro Retina and now Safari does not work
Just installed Micro Office 2011 on my 13" MacBook Retina and now Safari is not working correctly. Pages load very slowly or not at all.
Any idea of what's wrong?
ThanksPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Hi, I have the iphone 4s and just bought an ebook for ibook, trouble is the font is so tiny I can't read it and the font sizer is not working? Please help!
Hello Glittergirl68,
Thank you for using Apple Support Communities.
It sounds like the function to reseize the Font in an iBook is not functioning properly.
I recommend a few things here. First close all the apps that are running in the background:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
From: iOS: Force an app to close
http://support.apple.com/kb/ht5137
When you have done that, restart the phone, and try again.
If the issue persists, I would follow these steps from the article:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
2. Check for app updates
You can setup apps to update automatically in Settings > iTunes & App Store, but make sure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
If prompted, enter your iTunes Store account information. App Store will then download and install the app updates.
Note: Some apps may require a Wi-Fi connection to update.
3. Install another app from the App Store
If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install an app that isn't already installed on your device to reset this information. You can also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
4. Restart the app
If the issue affects only a single app, try closing just that app.
5. Restart your device
Turn the device off and on.
6. Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-right corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and then download it again.
All the very best,
Sterling -
I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
my bluetooth says 'Not Available' how do i get it to work again. I have restarted the computer several times and have replaced the batteries in both the keyboard and mouse and yet it still is not working! please help
I have had the same problem. It was cured by turning computer off and/or restarting it. I am not sure if once was enough. I think shutting down must cut out whatever it is that blocks bluetooth. Good luck
-
After installing iPhone Configutilities in my Mac, Personal Hotspot using USB is not working! Please help, I am using 10.7 Lion OS
Did you talk to your carrier?
-
I tried updating my iPhone3g through itunes. Now i'm stuck in recovery mode and i've EVERYTHING even websites and such but nothing worked out! I've also tried restarting and fiddling with the home button but nothing still worked. Please help! What should I do??
Well, if you've indeed tried EVERYTHING, then you'll need to bring your phone to Apple for evaluation.
-
I just got the iPhone 5 and noticed that the message alerts will only alert once . I have it set up as 3 times and its not working . Please help. I'm running 6.0.2 and I really starting to get ****** off with apple products
Instead of getting annoyed, read the User's Guide and try basic troubleshooting.
-
Installed windows 7 64 bit on my macbook .. but now got my macbook without audio. please help me!
You most likely installed Windows 7 in EFI mode. Can you confirm this?
If you used Bootcamp Assistant to partition your drive, you did not install in EFI mode.
If you selected "EFI Boot" at the boot menu before installing Windows, you started the EFI Boot installer.
Please let us know whether or not you installed in EFI mode because audio not working is a common problem in EFI mode, but should not appear in normal BIOS mode. (Normal BIOS mode is when you used Bootcamp assistant)
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