I installed a HP Officejet 6500 E710n-z (Network) printer but Firefox won't let me print to it: unknown error.

When I attempt to print or print preview I get the following message "An unknown error occurred while printing."

If the printer is connected USB to the Windows 7 machine, what you can do is share it to the network (assuming the XP computer is also connected to the same network). This way the XP machine can see the printer on the Windows 7 computer and install it. The only drawback is that the Windows 7 computer will need to be powered on for the XP computer to be able to see and print to it. I have linked a third party site below for instructions on how to do this.
http://www.howtogeek.com/howto/windows-7/share-fil​es-and-printers-between-windows-7-and-xp/
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

Similar Messages

  • Officejet 6500 E710n Moved network problems

    Hi, I previously posted on being unable to modify existing devices in windows 7. the post is here:
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/officejet-6500-E710n-Moved-network-how-...
    The fix fixed the printer however now when we go to use the scanner with in the HP software it says device can not be found. It also used to give the option to scan when you double click on the device.
    PC configuration has not changed and you can access the scan function through the web console. The only change there has been is the change in network address of PC's and printer.
    Any help would be gratefully recieved!
    Cheers
    DT

    Hi DT,
    Thank you for posting,
    As the IP address o fte printer has changed, you are experiencing this issue.
    In oerder to resolve the issue, please click on Start and click on All Programs and Click on HP. Under HP you will find the printer Folder, click on that and click on Update IP address and enter the new IP address of the printer and follow the on screen instructions.
    This should resolve the issue.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • I have Maverick 10.9.1 installed I scanned a photo on my HA D 110 series but it won't let me print or save it: An error has occurred saving the file because it could not be written to.  Check the properties for the file to make sure it is not read-only.

    I have Maverick 10.9.1 installed I scanned a photo on my HP D 110 series but it won't let me print or save it: An error has occurred saving the file because it could not be written to.  Check the properties for the file to make sure it is not read-only.

    Read the user manual that came w/the scanner and/or contact HP Support.
    http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system 
    http://support.apple.com/kb/HT3669 Printer and scanner software available for download 
    A scanner driver you may wish to consider:  VueScan Scanner Software

  • Troubles with HP OfficeJet 6500 E710n-z on Arch Linux

    Recently, I have tried to use my printer after five months break. It used to run smoothly on Arch Linux with hplip. However, now, I have not managed to make it print properly with hplip again. This is my configuration, as seen from the CUPS web interface:
        Driver: HP Officejet 6500 e710n-z hpijs, 3.12.11 (color, 2-sided printing)
        Connection: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.4
    After trying to print some test page, the jobs listing in the CUPS web interface showed me a error message "Filter failed". I deleted my .cups and .hplip directories in my home folder and reinstalled cups and hplip. The same symptoms appeared again after restarting and a fresh installation.
        HP_Officejet_6500_E710n-z-400     Unknown     Withheld     98k     Unknown     pending since Sat 05 Jan 2013 04:22:46 PM CET     "Filter failed"
    My Arch system is up-to-date. I heard that it might have become necessary to install the hplip-plugin somewhen in the last month for some HP printer models. If I understand the table at the bottom of http://hplipopensource.com/hplip-web/mo … 10n-z.html correctly, then the hplip-plugin is neither required nor available for my printer model. I tested also installing it from AUR, just because it was worth a try (https://aur.archlinux.org/packages/hplip-plugin/), but this made matters worse, having my printer to madly produce almost-empty paper with some crap characters at each page top. As expected, the hplip-plugin was a dead-end, and I uninstalled it to continue some experimentation with printing test pages (all on the same page, mind the trees!). Resuming the printer, CUPS prints
    ***** Unable to open the initial device, quitting.
    Looking at the number of hits on Google, this seems to be one of the favourite error messages. I looked at the output in /var/cups/error_log
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Spooler: cups
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Printer: HP_Officejet_6500_E710n-z
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Shell: /bin/bash
    D [05/Jan/2013:16:39:10 +0100] [Job 407] PPD file: /etc/cups/ppd/HP_Officejet_6500_E710n-z.ppd
    D [05/Jan/2013:16:39:10 +0100] [Job 407] ATTR file:
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Printer model: HP Officejet 6500 e710n-z hpijs, 3.12.11
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Job title: Leafpad job 5
    D [05/Jan/2013:16:39:10 +0100] [Job 407] File(s) to be printed:
    D [05/Jan/2013:16:39:10 +0100] [Job 407] <STDIN>
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Ghostscript extra search path ('GS_LIB'): /usr/share/cups/fonts
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Printing system options:
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'number-up=1'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option number-up=1.
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'job-uuid=urn:uuid:ac6ebe82-17e5-3f8f-49ec-01820c35ea2e'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option job-uuid=urn:uuid:ac6ebe82-17e5-3f8f-49ec-01820c35ea2e.
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'job-originating-host-name=localhost'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option job-originating-host-name=localhost.
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'time-at-creation=1357400341'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option time-at-creation=1357400341.
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'time-at-processing=1357400341'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option time-at-processing=1357400341.
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Options from the PPD file:
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'InputSlot=Default'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'Quality=FromPrintoutMode'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'MediaType=Plain'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'PageSize=Letter'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'PrintoutMode=Normal'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'DryTime=Zero'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'Duplex=DuplexNoTumble'
    D [05/Jan/2013:16:39:10 +0100] [Job 407] ================================================
    D [05/Jan/2013:16:39:10 +0100] [Job 407] File: <STDIN>
    D [05/Jan/2013:16:39:10 +0100] [Job 407] ================================================
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Filetype: PDF
    D [05/Jan/2013:16:39:10 +0100] [Job 407] PID 28827 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Storing temporary files in /var/spool/cups/tmp
    D [05/Jan/2013:16:39:10 +0100] [Job 407] File contains 1 pages
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting renderer with command: gs -dFirstPage=1 -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=612 -dDEVICEHEIGHTPOINTS=792 -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="HP Color LaserJet 2600n" -dDuplex=true -dTumble=false -r300 -sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -sOutputFile=- /var/spool/cups/tmp/foomatic-3lyFKy
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting process "kid3" (generation 1)
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting process "kid4" (generation 2)
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting process "renderer" (generation 2)
    D [05/Jan/2013:16:39:10 +0100] [Job 407] JCL: %-12345X@PJL
    D [05/Jan/2013:16:39:10 +0100] [Job 407] <job data>
    D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 269: unable to set device=HP Color LaserJet 2600n, err=48
    D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 290: unable to set device=HP Color LaserJet 2600n, err=48
    D [05/Jan/2013:16:39:10 +0100] [Job 407] renderer exited with status 1
    D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 697: unable to read client data err=-2
    D [05/Jan/2013:16:39:10 +0100] [Job 407] Possible error on renderer command line or PostScript error. Check options.Kid3 exit status: 3
    D [05/Jan/2013:16:39:10 +0100] [Job 407] STATE: +connecting-to-device
    D [05/Jan/2013:16:39:10 +0100] [Job 407] PID 28828 (/usr/lib/cups/filter/foomatic-rip) stopped with status 9.
    Indeed, some errors show up. I find it strange that ghostscript is called with a parameter -sDeviceModel="HP Color LaserJet 2600n" -dDuplex=true even though I clearly have an inkjet printer and no laser printer – and also specified the correct printer model. Also later, I can see the two lines
    D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 269: unable to set device=HP Color LaserJet 2600n, err=48
    D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 290: unable to set device=HP Color LaserJet 2600n, err=48
    which to the best of my knowledge indicates some internal mess. Raising the debug level in cups.conf did not tell me anything new.
    Notably, using the hpcups driver at least makes the printer print pages properly, but the wonderful (mind the trees) duplex-mode seems to only be available when using hpijs when selecting the PPD file in the add printer wizard. That is why I want to stay with the driver mentioned above.
    The trouble for me is that the printing pipeline is so complex and so many components are involved that I have no real good starting point to where exactly post bug reports. I would appreciate if some fellows with the same printer and the same errors could confirm my description. Or even point out how to get that organism to paint ink properly on the paper. Any ideas where to start? Or references to better resources regarding the combo of HP OfficeJet 6500 E710n-z and Arch? Is it just an regression bug and will be fixed? Is my system corrupted in some way? There is lots of open questions I don't quite feel able to answer all by myself. Any hints for troubleshooting appreciated!
    Edit:
    After some more reading and troubleshooting, I have filed the following two bug reports at hplip:
    https://bugs.launchpad.net/hplip/+bug/1096418
    https://bugs.launchpad.net/hplip/+bug/1096421
    Last edited by jeadorf (2013-01-05 19:30:19)

    SCAN ISSUE SOLVED!!!!
    I have an HP Photosmart 6500a Plus printer that is connected via USB to a less than 1 year old Dell XPS 8300 tower running Win 7 64bit Home Premium Edition.  The print function worked fine but scans would halt mid-way through the scan and eventually the software would indicate that it had lost connection with the scanner. 
    After EXTENSIVE testing, I determined that the problem was with the Dell tower and NOT THE PRINTER.  I hooked the printer up to a Dell Inspiron mni-tower running Vista and had NO PROBLEM scanning.  I hooked the printer up to a Gateway laptop running Win 7 Pro and had NO PROBLEM scanning.
    On a hunch, I inserted a POWERED USB hub in between the Dell XPS 8300 tower and the HP Photosmart 6500a Plus and was rewarded with a, first time ever on the XPS 8300, complete and flawless scan.
    I surmise that the HP Photosmart 6500a Plus was not getting the required voltage from the USB on the Dell XPS 8300 tower and that was causing the scan to fail.
    WOOHOO!
    Been chasing this one for several months...

  • Can Printer over network but can't scan over network with Officejet 6500 E710n

    Got an odd problem... I can print all day via my wireless network, I can even ping my printer's IP with no issues.
    I can't scan at all, it keeps giving me connection related error messages (Scanner Unreachable, etc). I checked the "Update IP Address" tool and the IP address was correct. So I figured I would install on a different computer.
    I installed using the software from this website (I have never installed this HP printer on this computer, I always did eprinting from this computer), it worked perfectly, it found the printer almost instantly. Installation worked perfect with no issues, errors, etc.
    Printed the test page perfectly but I still can't scan over the network, I tried both clicking on "HP Officejet 6500 E710n-z" and clicking on both "Scan a document or photo" and "Activate Scan to Computer" and also I get a connection error if I try the "HP Scan" software.
    I ran the "HP Home Network Diagnostic Utility" but it can't find my printer (odd that it found it to install the software and I can print/ping it all day).
     I also ran the "HP Scan Diagnostic Utility 4.2" and it DID find the printer... It also got past the "Connectivity" and "Device Manager" steps and put a check next to them.
    It then failed on the "Windows (WIA) Scan" step. I skip it and it fails on the "HP Twian Scan" after giving me a connection related error message. It will not let me continue the test.
    I have restarted both computers and printer multiple times. I am running Windows 7 on my laptop and Windows XP on my desktop.

    I suggest uninstalling the full feature software from both PCs and re-installing and configuring the software on both.
    Are you using the HP Solution center to scan? It is in Dutch, but the images are the same as what you should see in a correctly installed full feature software package. 
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Is there HP software that will allow an Officejet 6500 E710n-z to work under OS X 10.9 Mavericks?

    My Macbook's currently running OS X 10.8.5 Mtn. Lion.  I've been hesitant to upgrade to Mavericks for fear of what it might break.  I just saw the
    posting by HP employee Vanricker, "Update - HP Scan application - Grayscale fix - OS X 10.9 Mavericks", at http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Update-HP-Scan-application-Grayscale-fix-OS-X... But it doesn't list the Officejet 6500 E710n-z.  It does, however, say it applies to the Officejet 6600 and 6700.  I'd have posted my question as a reply to that posting, but in the 8 months since that was posted, there have been 10 requests for further help that were posted as replies, and not a single one of them was answered.  So instead I'm submitting this as a brand new post in the hope that somebody knowledgeable at HP will notice my question.
    Can the Officejet 6500 E710n-z work with OS X Mavericks?  If so, do I need to download new software from HP?  If yes, what's the URL for that software?

    Yup, it will work with Mavericks.  Here is how I recommend you proceed:
    Uninstall the existing HP software using the 'scrubber' option:
    Go to Applications/Hewlett Packard/ click on HP Uninstaller
    Click on Continue
    Highlight your device on the left pane
    Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall This IS the Scrubber Option, there is no button labeled "Scrubber"
    There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
    Click Continue and let it finish
    Download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Now reset the printing system:
    - Sys Prefs, Print & Fax
    - Right (control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Do not install specific HP software for your printer.  Scan from the printer using the Image Capture app in your Applications folder.
    Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet 6500 e710n Solution Center for Windows 8.1

    I originally purchased my Officejet 6500 E710n and loaded it on my Windows XP computer, no problems.  I recently purchased a new Windows 8.1 computer and wanted to use the above mentioned printer with it.  First I tried to install it on my new 8.1 PC with the setup CD that came with the Officejet 6500.  Install CD setup told me it doesn't support my new 8.1 PC.  Then went to HP downloads and downloaded latest driver software with Ful Features that supports Windows 8.1.  Software downloaded and installed on new 8.1 PC.  However, I can only see the Full Featured Solution Center the very first tisme I open up the printer.  The very first time I open it, it gives me all Full Feature options.  Then after I close the printer and open it a second time, all I have is the Basic Print Feature with no Solution Center and no Full Features.  The only way I can get it back up is to uninstall and reinstall driver, but it only works the very first time I open up the printer.
    I'm not very computer literate, but I don't understand why it works right only the first time.  I could sure use some input on solutions for this issue.  Hopefully if there is a solution it's simple for me to fix. 
    Thanks.

    As listed in my previous post, please clarify what behavior you experience once clicking the HP Officejet 6500 E710 icon to open the Printer Assistant.
    Would you see any specific screen, any specific behavior or any specific error message?
    May you see no responce at all once cliking the icon?
    Please clarify accordingly, in order to resolve an issue it will help knowing its sympthoms..
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Mac: Officejet 6500 e710n wireless connectivity troubles

    Printer: HP Officejet 6500 e710n-z
    Mac OSX Lion 10.7.5
    I've successfully been printing wirlessly with my Offiject 6500 e710n for over a year. Connectivity comes and goes but I've always been able to reconnect them by either rebooting the printer or reconnecting them via the IP address of the printer. 
    However it's no longer working. I've tried uninstalling the printer drivers and reinstalling and now the printer cannot be located wirelessly on the network at all (despite the fact the printer's wireless report says all connections fine). I've tried the following:
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    - type printer's IP address into my web browser -->says failed to connect as the server is not responding
    - connect via usb to printer --> recognises printer, sets up the wireless network, says disconnect and then it disappears again and says device not found
    I'm starting to run out of ideas... Any suggestions to help me reconfigure/ re-install my printer so it works again would be greatly appreciated!
    This question was solved.
    View Solution.

    Resolved the issue - disconnected power source to both router and printer for 60 seconds then restarted the devices and it seemed to fix things

  • How do i change my setting for my fax on my hp officejet 6500 E710n-z

    I cannot get a fax without being home to accept it
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    cookiez

    Hi cookiesz219,
    I found this in the user guide for HP Officejet E710n-z available here: http://h10032.www1.hp.com/ctg/Manual/c02519721.pdf
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    I work for HP.

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