I installed a suggested update, now I am not able to send/receive messages. How can I fix this?

I installed a suggested update, now I am not able to send/receive messages. Any advice on how to fix this problem?

No third party apps, no signatures, we've cleared out contacts and are using just the numbers. She ended up dropping her phone and got a new one. She has a Galaxy S5, I'm still on my Lumia 928.
I did a live chat with someone here, based on her suggestions we both power off our phones, remove/replace simm cards, restart phones regularly and this issue is still occurring.
This issue ONLY happens with her, even when I'm at places that have horrible service, I receive messages/calls from everyone except her after I leave the trouble areas. My phone tells me she is receiving my messages when she claims she isn't, her phone tells her I am receiving her messages when I am not.

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I installed a suggested update, now I am not able to send/receive messages. How can I fix this?

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