I installed Adobe CS6 Design & Web Premium on my Mac Book Pro a few years ago but have repeatedly encountered problems with the programs freezing or not opening properly. It's a Student and Teacher Licensing version so an academic ID is required but I am

I installed Adobe CS6 Design & Web Premium on my Mac Book Pro a few years ago but have repeatedly encountered problems with the programs freezing or not opening properly. It's a Student and Teacher Licensing version so an academic ID is required but I am no longer a student--can I still reinstall it since my academic ID may no longer be valid?

Erin Elzo as long as the serial number has been registered under your account at http://www.adobe.com/ then you should be able to continue to utilize the software.  You can find details on how to locate your registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Similar Messages

  • Can I transfer my Adobe CS6 Design & Web Premium (Student edition) to another machine?

    Hello, last year I purchased Adobe CS6 Design & Web premium for students, and what I ordered is for Mac. I installed it in my iMac and Macbook, but then I unlinked the one in my iMac because I planned to install it in another machine (a windows desktop computer which is also mine). But then I typed the serial number to the Adobe design & web premium in windows and it says "the serial number you entered is invalid."
    Any idea how to transfer the CS6 to this machine?

    What Ned said.
    Serial numbers for perpetually licensed products such as CS6 are platform specific: Mac only or Windows only.
    You cannot use a Mac serial number to license the software on Windows. And vice versa.
    You can swap platforms using this procedure but it will require that you surrender your Mac license.
    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
    Cloud apps (CC versions) do not have that limitation: they can be installed on both Mac and/or Windows for the same membership fee.

  • I bought Adobe CS6 Design Web Premium, can I upgrade to Master Collection ?

    I bought Adobe CS6 Design Web Premium in marth 2014.
    Now I'm in university and I will learn how to use Adobe Premiere Pro.
    Unfortunately, this software isn't include in the suite that I purchased.
    Is it possible to upgrade to the Master Collection suite ? Or maybe to have a special price to buy the Creative Suite Production Premium ?
    Thank you.

    As a student you are usually able to purchase Adobe software at a reduced price.  While you cannot usually upgrade a student/teacher version of software you can still purchase the software at a substantial savings.  You should look into this if you have noit already done so.
    For details regarding the student/teacher provisions you can refer to the following information page:
    http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_submit_poe
    Another good resource for getting information is the student and teacher edition information forum:
    http://forums.adobe.com/community/download_install_setup/student_and_teacher_edition_infor mation_?view=discussions
    Here are some links regarding student discounts from Adobe:
    http://www.adobe.com/education/students.edu.html?showEduReq=yes
    http://www.adobe.com/education/student-eligibility-guide.edu.html
    http://www.adobe.com/education/students/how-to-buy-eligibility.edu.html

  • Upgrade Adobe CS6 Design & Web premium to Master Collection.

    Hi, is it possible to upgrade Adobe CS6 Design & Web premium to Master Collection? What is the cost?

    I'm not sure, but the answer must be a Yes. Coz, it is like you are upgrading to a product which has more products.
    If you have purchased Design & Web Premium CS6 within 30 days, then it is better to return and purchase Master Collection itself.
    I'm not sure of the cost either.

  • How to upgrade my Adobe CS6 Design & Web Premium to CS8????

    I purchased Adobe CS6 Design & Web Premium 2 years ago, but Now I need to work with designers who are using adobe cs8 and I can not open their files...... sad......... Does anybody know how to upgrade my CS6 to CS8?
    Thanks
    Wendy

    There is no CS8. It's all Creative Cloud and you need to join.
    Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Mylenium

  • Serienummer adobe cs6 design & web premium windows nl

    Ik heb officieel via surfspot.nl adobe cs6 design & web premium windows nl gekocht. Ik zie nu dat het serienummer niet meer werkt. Hoe kan dit?

    Users on following thread are also facing issue from Surfspot side,
    Please refer:
    http://forums.adobe.com/message/5972589#5972589
    Regards,
    Ashutosh

  • I got CS6 Design & Web Premium on my mac, but now i also want it on my new macbook is it possible to use it also on my macbook? thanks!

    I got CS6 Design & Web Premium on my mac, but now i also want it on my new macbook is it possible to use it also on my macbook? thanks!

    yes, all adobe single user licenses allow up to two concurrent installations and activations.  if you need the installation file:
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • How many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends

    how many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends
    I have had thehad the:
    ram replaced
    Battery
    Audio
    Trackpad
    os operating system
    fans
    And they still won't replace the laptop for me worst buy ever but i have had a imac for 2 months and nothing at all wrong .

    You could try calling Apple and ask for Customer Relations.
    From Readers Digest-February, 2005
    How to Complain
          You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
    Have a goal
    If you want your product repaired, say so. Want an apology? Speak up.
    Keep it short
    Focus on one problem, and be succinct.
    Stick with it
    You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
    Skip ultimatums
    Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
    Plead your case
    Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
    Be nice
    You’re unlikely to get what you want if you’re rude.
    Good luck.

  • I purchased adobe CS6 design &web premium two weeks ago from apple, I cannot install it. I have senm

    I purchased adobe CS6 from apple 2 weeks ago and cannot install it. It is a student and teacher deition. I have sent my student ID to adobe but they have not responded. I need to install this software urgently

    KrisJeopardy have you submitted your proof of eligibility?  To discover more details on how to submit your proof of eligibility please see http://forums.adobe.com/message/4634728#4634728

  • Is it possible to upgrade Adobe CS6 Design & Web premium to Master Collection?

    I am a Visual Communications and Design student who has already purchased the Design and Web premium but recently found out that I will be needing more programs than I have. I was wondering if there was a way to upgrade to the Master Collection, say paying the difference from what I already have. I would have to imagine it is possible, but I can't find any current information on it.
    Thank you

    I'm not sure, but the answer must be a Yes. Coz, it is like you are upgrading to a product which has more products.
    If you have purchased Design & Web Premium CS6 within 30 days, then it is better to return and purchase Master Collection itself.
    I'm not sure of the cost either.

  • I can't install adobe CS6 design and web premium on retina mac book pro

    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF015, DW063 ... WARNING: DS012 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 18 error(s), 6 warning(s)
    ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
    ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
    ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
    ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
    ----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 3665)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 3665)
    ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
    ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
    ----------- Payload: {327492D4-78EB-11E1-8ABE-84C55623D190} Adobe InDesign CS6 Application Base Files 8.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1051)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1051)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
    ERROR: DW050:  - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
    ERROR: DW050:  - Adobe Flash CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
    System Requirements

    Error "Exit 6" or "Exit 7"
    Mylenium

  • Adobe CS6 Design & Web Premium

    I have Adobe PS6 Design and Web Premium. My computer: Windows 7 Home Premium w/ 8G Ram.
    Of the packages in the Suite that I want to reinstall, only Fireworks is successful. Ps, Ai and Id give an error message as follows:
    ERROR: DF012: Unable to find file(Seq 53)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadArabic-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 53)
    ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\MinionPro-Semibold.otf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 51)
    ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 51)
    ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\MinionPro-Semibold.otf" from backup at "C:\adobeTemp\backup\adobetmp1413315878" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 51)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 51)
    ----------- Payload: Required Common Fonts Installation 2.0.0.0 {311CDC89-AC18-4344-9EC9-0225328C73D3} -----------
    ERROR: DF012: Unable to find file(Seq 38)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 38)
    ----------- Payload: Recommended Common Fonts Installation x64 2.0.0.0 {8085C16A-3148-40B4-BC8B-12ED59C9C478} -----------
    ERROR: DF012: Unable to find file(Seq 54)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadArabic-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 54)
    ----------- Payload: Required Common Fonts Installation x64 2.0.0.0 {63594DD4-0241-422A-93A5-B6530040E1C7} -----------
    ERROR: DF012: Unable to find file(Seq 39)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 39)

    What Mylenium suggested is absolutely correct because as per the below line item (which is copied off from the logs you posted) suggested that the fonts are in use. Try restarting the machine and try again .
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 39)
    Also, Checking the logs, I can see that there seems to be some issues with the permissions as well.
    ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\MinionPro-Semibold.otf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 51)
    If you have any active antivirus/firewall on the target machine, please try switching it off and try again. If you are not the Admin, please consult your Local IT to be the Admin or activate the hidden admin account using this link.

  • How do you erase and reinstall a hard drive without a disc? I bought this mac book pro under a year ago and am pretty sure i downloaded mountain lion from the app store. Basically Im having startup issues and this is the final step Ive reached

    when I start my laptop it loads a third of the way and shuts down automaticallyI've tried to safe boot, repairing discs and clearing RAM but nothing has worked. basically I've come to the final step of having to a erase my hard drive and reinstall mountain lion however Apple support suggest that I install from a disc however I installed mountain lion from the App Store. can anyone help me go about this?

    Install or Reinstall Lion/Mountain Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
      1. Select Disk Utility from the main menu and click on the Continue button.
      2. After DU loads select your startup volume (usually Macintosh HD) from the
          left side list. Click on the Erase tab in the DU main window.
      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
            the Security button and set the Zero Data option to one-pass. Click on
          the Erase button and wait until the process has completed.
      4. Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • Trying to reinstall CS6 Design Web Premium on a Mac Pro. I have the serial number. The download stalls every time at 484MB (out of 4.76GB). The ISP checked and all is OK there. What's up?

    Is there some sort of throttle or counter on the Adobe server? Thanks.///REB

    Jeff: I've checked the software and there's nothing there to prevent the download from completing. I've been using Safari, but I'm trying it now in Firefox. I'm downloading from http://trials2.adobe.com.///REB

  • I purchased a mac book-pro over 2 years ago and it keeps asking for updates that it will only let me update using the old users apple ID, i cant figur out how to remove it i wint to an apple store and they were stumped

    i cant get rid of the other users ID,  i have tired to remove this id many many times,  it will let me use my ID to do updates but it will nto let me do the updates associated that id the original user.  any  ideas

    Delete all of the applications associated with that Apple ID.
    (119669)

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