I installed Apple Displays Software 2.1.1, now mac won't get pass grey screen.
I installed Apple Displays Software 2.1.1 from the disk thinking I was updating my Cinema Display M8149. After the update I get the grey screen with the scrolling symbol under the apple. Can anyone help with uninstalling the update? I don't have time machine activated on my machine and I tried all the resets and that didn't work.
Ref: Apple Studio Display: Computer starts to Gray Screen after installing Apple Display Software.
Symptoms
Do not install Apple Display Software if Mac OS X is already installed on your computer.
Doing so may cause the computer to start up to a gray screen.
Resolution
Follow these steps if you installed the Apple Display Software included with your display, and are experiencing the symptom described above:
Start up the computer from your Mac OS X Install CD.
Reinstall Mac OS X.
Do not install the Apple Displays Software version 2.1.1 for Mac OS X.
Verify that the computer starts up correctly ("boots to desktop").
If the symptom continues, contact Apple.
Similar Messages
-
17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.
17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.
You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
...hold down the command and R keys whilst booting to try to get to your Recovery partition. If you can, use Disk Utility to try to Verify your boot drive (usually named "Macintosh HD" unless you've renamed it). If the verification fails, try to repair your hard drive. If everything appears to be OK, restart.
If you can't get into your Recovery partition, your problem is likely hardware related. If so, keep your appointment and see what the Apple techs have to say.
Clinton -
I installed an app on my iPhone and now all I get on the screen is an image of a USB cable with an arrow pointing to an iTunes logo. I cannot use my phone and if I turn it off, I just get the same image on the screen! I need my icons back!
What version of iTunes is on your computer? What version of OS X are you running? What type of Mac (and how old) do you have?
-
HELP!!! On start up won't get passed grey apple and progress indicator!
OMG! Someone please help me. Last night, for the first time, my imail froze on me and i was not able to send any emails. After that, the imail crashed and continued to crash after i restarted it. Then this morning the same thing occurred. But this time, the whole computer froze and only the rainbow progress wheel kept was present and it did not let me do anything else. I was not able to open files, click on anything, so the held the power button and turned it off. Now, on startup the computer remains on the grey screen where the grey apple is and there is a progress wheel there that continues to go around. It has been like that since. I tried to turn it on using the safe mode but it won't let me.
Please help!!!! This computer is less than 2 years old and it is almost finals week and all my files are on here.So I followed your instructions, and I got it to boot up using the DVD installation disk. But there was no menu for me to pick the Disc Utility from and I continued on with the installation process to "Select Destination" now it is stuck there and says "Some volues are unavailable until the installer has finished processing" the grey progress wheel keeps going around and it has remained like this for 10 minutes.
What should I do now? Please help me! -
Need Major help please - mac won't get passed apple screen
Please help I have an assignment due in midnight tonight and my mac has just crashed. When I switch it on it loads the screen with the apple icon on it and with the animated turning circle but that's it. It doesn't do anything from there. Please give any advice you can.
No I don't have a backup at all since my external HD broke. I can go into the leopard install setup with the disc. I have tried repairing disc with disk utility which it says is successful. It then still won't work. On trying to repair disc permissions it comes up with an error 'First Aid Failed - the underlying task reported failure on exit' comes up. During repairing disk it comes up with the error Incorrect block count for the file pcscd.pub.
Thanks I appreciate your help. -
When I bought it it was working just fine. There was no sim in it when I got it. I went into the settings and reset the phone back to factory. The phone rebooted itself and now, when the loading symbol is done loading, it goes away for a second and then is right back. It just keeps rebooting over and over until it's dead.
My computer won't find it and the charger isn't charging it anymore.Possibly... but per the terms of use of these forums, discussion of jailbroken devices is not permitted.
<Edited by Host> -
I got a new laptop and installed iTunes and plugged in my iPod but it won't get recognized on iTunes or in my computer, the computer says unknown device found and that the software was not successfully installed. What shall I do ? I tried reinstalling so many times and everything else I could find. Please help!
Hello MArk.wijesinghe,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best of luck,
Mario -
I have a student license. I am trying to install my CS5 software onto my new computer, and I am getting "Invalid Coupon Code," but it is accurate. Advice?
Opendoors926 please see Redemption Code Help for information on how to retrieve your serial number. It may also be located under your account at http://www.adobe.com/. You can find more information on how to retrieve your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
-
on start up i just get a grey screen with the apple logo-this has suddenly started happenin. Please help?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it. I've tried Option key, and Control S keys and it still will not boop up. Can anyone help?
If you are running Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are running Lion or later:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it isthree times faster than wireless. -
after running mac tuneup got a red dot on the hard drive icon, nothing would respond, now on restart cant get past white screen with apple logo, mac tune up disk still in laptop
Restart your MBP holding the trackpad down and hopefully the disk will be ejected. Then try to return it and get a refund or put it in the trash. There is nothing that software does for your MBP that you cannot do yourself or with free software.
If can get your MBP started, delete all traces of the offending software. Worst case is that you may have to erase the HDD and reload the OS and your user data. I trust that you have a backup (minus MacTuneUp).
Courcoul has given you his opinion in a very succinct manner, and as you might surmise, I agree with him.
Ciao. -
While accessing PAGES on my 27" iMAC computer, then screen suddenly displayed thick green vertical lines and then went to a whitish grey screen. Each time I shutdown and turn back on it shows the same thing and then goes to a blue screen. The last time I rebooted and I came to this site to try to problem solve. Any idea?
It sounds like a GPU problem, but I am not sure. Try booting in AHT (Apple Hardware Test) to be sure. Also, if you have another Apple computer, try to boot the other computer with the hard drive from the iMac using target disk mode. While booted on your imac's hard drive, check console for kernel panic logs. Paste only Kernel panic logs not application crash logs here please.
-
I have an old ipod touch which won't go past the Apple logo, all it does is show me a loading symbol, but will go no further, i have tried restoring it and i have been successful. It connects and is recognised by my itunes and computer, but still after restoring it, it just won't get passed the logo..what can i do? what is the problem?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
my macbook pro will not boot. It gets the grey screen with the apple until the bar is half way across and then shuts down. The only screen I can get to is in safe mode and I don't know what to do with that
Mac OS X: Gray screen appears during startup - Apple Support
-
Probelm while installing windows 7 on MacBook pro through bootcamp? I am getting a black screen during installation
Apple Support Boot Camp
Is there any article in the above?
did you read the pdf before beginning from Boot Camp Assistant?
Did you upgrade to Lion or was it pre-installed?
Maybe you are looking for
-
Problem with AR in NewCustomer Interface Program
I had a problem with importing data into Main Interface tables i have created a Staging table This r the columns i have selected and inserted data into this Manulley AR_ATPL_SAMPLE_STG(Staging table) from this i have done validations to Import data i
-
Is it possible to make a form in iWeb for people to fill in
Is it possible to make a form in iWeb for people to fill in for people to subsribe
-
Hello, there.. I'm using for a while with the message type HRMD_ABA in order to transfer organizational data from one system to another via Idocs and It works fine. Recently we had defined 2 new infotypes & added them in BD64 transaction (distributio
-
I'm thinking about getting the Nokia 6822?
Can anyone tell me if this is a good fone? I'm not very literate at the specifications of fones but does it play Mp3s? Anyone with first hand knowledge of the fone?? Thanks for the help!! TomMessage Edited by tom89 on 18-Sep-2006 09:34 PM
-
I have a desktop and a laptop with the same name. When I want to synchronize my treo I can not figure out which is which. Is there a way to change the name of a computer?