I installed elements 12, it won't open, a screen pops up with options for e-12 and 4 other language

I installed elements 12, it won't open, a screen pops up with options for e-12 and 4 other languages.  When I click Elements 12 a screen pops up with a red install icon, I click it and it askes for the serial number. It won't let me type in letters only numbers. I already did the serial number once. How do I get this to work? I don't want to be a programer!  

attach a screenshot of what pops up after clicking pse 12, http://forums.adobe.com/thread/963429

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