I installed Lightroom on another computer and it tells me my serial number is incorrect. What should I do?

I don't get any other error message.

Check your Adobe account online to confirm if you are using the correct serial number or not (Find your serial number quickly)... if you registered the product then the serial number should be there. If you determine that the serial number is correct then contact Adobe suppport using chat when they are available to get their help resolving the problem.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

I recently bought Lightroom and installed on one of my computes. I wanted to instal the program on another computer I have, using the same serial number I already bought and I'm not alowed as it says that the SN is not valid. What shall I do?

It is possible that you downloaded the Creative Cloud trial of Lightroom. The perpetual license key will not work. Uninstall the version on the second computer, this will not interfere with your catalog, preferences and personal files.
Download the appropriate version from the link below and install, your license key will be accepted and everything will be fine.
Product updates

My computer crashed. I tried installing Elements on another computer and I get 'limit reached'.

My computer crashed. I tried installing Elements on another computer and I get 'limit reached'.

You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number. If an agent is not immediately available, refresh the page a few times until you see the green chat button, or try at a later time.
To get help now click here for product support
Can’t get immediate help? click here for further options

I have burned CDs before from 2gb to 7gb using different types of discs. Now I get this error message Apple error The disc can't be burned because communication between the computer and the disc drive failed (error code 0x80020022). What should I do

I have burned CDs before from 2gb to 7gb using different types of discs. Now I get this error message Apple error The disc can't be burned because communication between the computer and the disc drive failed (error code 0x80020022). What should I do

Reset the SMC, as per > Resetting the System Management Controller (SMC)
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
Then zap the PRAM/NVRAM as per > About NVRAM and PRAM
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.
Then retry the Disc Drive.

We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

Creative Suite 6
Click the Buy link for the Suite you want to upgrade to.
I want to buy: <select Upgrade>
I own: <select the CS5.5 product you already own>
Platform: <select Mac or Windows>
Complete your CS6 upgrade purchase.
Note that CS6 is superseded software and will receive no further upgrades or updates. Adobe has stopped working on CS6.
Adobe now promotes their Cloud memberships. So consider subscribing to an Adobe Cloud membership if you want up-to-date software which will be upgraded regularly.

I activated my cloud membership and it worked. I just downloaded Lightroom 5.6 upgrade and it asked for a serial number. The same activation number I used before will not work now.

I activated my cloud membership and downloaded Lightroom 5.5. Today, I downloaded Lightroom 5.6 and it asked for a serial number before it would open. Why did the same serial number that worked 2 weeks ago not work now?

I activated my cloud membership and downloaded Lightroom 5.5. Today, I downloaded Lightroom 5.6 and it asked for a serial number before it would open. Why did the same serial number that worked 2 weeks ago not work now?

CS5 won't update. Tells me my serial number is incorrect but all programs still function and are usable.

I have a copy of CS5 Production Premium. It installs and works properly with the serial number I have. The issue is when I try and update the software with a normal update. The update fails for every application and tells me there was an error. Upon clicking "Contact customer support" it tells me, "This serial number is not for a qualifying product." I then try the things suggested in the customer support section, and guess what? Still nothing.
So yeah.

For serial number issues, you need to use Web Chat. Link here:
Serial number and activation support

Is there a way to share an Itunes7 Library on my home network ? I have installed itunes on another computer and it wont recognixe my library on Computer

Is there a way to share an Itunes7 Library on my home network ?
I have Itunes 7 with 5000 songs on Computer #1 Windows XP and I don't update to a later Itunes because I love the way 7 handles showing the library .
I have installed Itunes 10 on another Computer #2 on my home network. just to listen to my music on Computer #1. Computer #2 wont recognixe my library on Computer #1
even though I have set file sharing and set Computer #2 with the Music Folder on COmputer #1.
Is there a way to make this work ?
Thanks
Tom

Home Sharing, which seems to be what you're describing, needs iTunes 9 or later.
http://support.apple.com/kb/ht3819

Installed itunes on another computer and need to turn off automatic update

I have itunes on my desktop at home and it is set to manually update my songs on my ipod (I have more songs on my 80GB ipod video than on my desktop). I am now traveling with a laptop and just installed itunes on my laptop. itunes won't let you turn off the automatic update setting until you plug your ipod into your computer. I am afraid to plug my laptop into my computer because it will automatically update the music (wipe out all my music on my ipod). Can I somehow turn off automatic update (switch to manual) before I plug my ipod into my laptop? Also, I know there is software that allows you to move the music from the ipod to the laptop, but I don't want to move all that music to the laptop. I want to continue updating my ipod manually on my laptop. Please help. Thanks in advance.

Hi,
If you set the iPod to be manually managed on one computer, that setting will follow the iPod to any other computer you connect it to. However, even if you don't have the iPod set that way, when you connect the iPod to a foreign library, you'll receive an message in iTunes when it recognizes the iPod that the iPod is synced with another library, and you can click 'Cancel' and still get to the iPod's Summary page to put it into manual mode, without it changing any content on the iPod. If it makes you feel better, you can also click Edit and go to Preferences, click the Syncing tab, and select the option to "Disable automatic syncing for iPods & iPhones" prior to connecting your iPod.
Hope this is helpful
CG

Re installing Photoshop CS4 on an upgraded computer and it will not accept serial number

Re installing Photoshop CS4 on an upgraded computer and it will not accept the serial number. Unable to deactivate Photoshop before upgrading computer due to hardware failure. Note that Adobe Photoshop CS4 New Install Bundle package consists of the new Photoshop CS4 Upgrade bundled together with the qualifying product, in this case an Adobe Photoshop CS2 License. I have tried both the CS2 and CS4 Serial numbers and both have not worked.

Since we are user volunteers and not Adobe Employees, I'll link you over to Customer Care.
Click on "Contact Us" and either phone or chat. Contact Customer Care
Gene

I am trying to install Logic studio on my second computer and it wont accept the serial number

I already have Logic Studio on my Macbook with no problems.Now I want to install it on my Imac,but it keeps saying that my serial number is invalid.
The serial number is correct.Does anybody know why this would be happening.

First thing to check is that your entering the correct serial number and not say the product code etc, then tripple check the characters are correct like a figure one not a letter i, zero instead of letter O. Stupid I know but it's caught a dullard like me out a number of times!
There should be no reason why it wouldnt work - ive got the same Logic Pro 9 on my macbook and now new iMac.
Hope you get it sorted okay.
Andy

I need to install me I-pad to my new computer and I cannot find my serial number on the Ipad?

I need help locating my serial number of the Ipad I cannot find it where they told me to look, I am not very good at computers? Can someone help me try to locate the serial number of my Ipad?

Settings, general, about.
I tunes will find it by itself during the install process. It is in settings if you want to know what it is, but you do not need it for the install process.

Just got adobe photoshop elements 12, and it tells me my serial number is invalid. I never got an email telling me I need to redeem it, and the sticker on the back on the CD box is supposed to be the serial code right?

Ok, so I just bought Adobe Photoshop elements 12 from Best Buy a month ago, and I want to download it onto my computer now. So I inserted the CD and everything, and through the process, the box popped up telling me to insert my serial number. After looking up what that was- and being told it was on the sticker on the back on the CD box- I entered it, and it keeps telling me it's invalid. It's a 8 number, so is it a redemtion code? If so, where do I redeem it?

The serial number should 24 numbers divided into sets of 4 (I think). It should be located on the CD cover. I don't think a redemption code is involved if you buy the CD, but just in case here's some links to cover either case...
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The sy

I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The system is asking for my original serial number which I don't have. The point is. If I have the upgrade registered with my Adobe account, shouldn't that be proof that an earlier version was on my computer??? I'm really stuck. Need some advice! Thanks
Linda

Hi John,
Thanks for your response, but if you read my first mail, it's the original serial number that I don't have. I bought the original LR as download and have misplaced the serial number. Is there any way to find it???
Linda

Computer crash. Trying to install updates and get this error ""This serial number is not for a qualifying product. Please try another" when you enter a serial number in the Serial Number Upgrade screen."

My computer crashed. Ugh. I downloaded Photoshop CS3 (my first full version) and when I tried to upgrade ( I have upgrades to CS6) I get an error message. I remember having to call Adobe for help when I purchased CS4 but can't find a number to call them. I keep getting directed to help screens which are no help.
Any solutions? Is there a "generic" serial number I can enter to get my upgrades installed?
I have a photoshoot that I need to edit asap. I really don't want to have to go back to CS3 version.
Thank you to anyone who can help!

Doglovr1 you will want to locate the qualifying full version serial number which qualifies you to upgrade to CS6. I did review your account and the only full version serial number was for an education version of Photoshop Lightroom.
I would recommend contacting our support team directly at Contact Customer Care to see if the qualifying full version serial number can be found. Also I would recommend referencing case 0181578817 which is your previous case from 2010.

I installed Lightroom on another computer and it tells me my serial number is incorrect. What should I do?

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