I installed Lion today but to my dismay no Adobe CS programmes will run. I am informed that I must install a Java runtime followed by a declaration that I am not connected to the internet....help!
After installing Lion I tried to run Adobe Photoshop but A message informed me I must "...install Java runtime, but you are not connected to the internet." I am connected to the internet and after running a network diagnostic I was told that there doesn't appear to be a problem with my connection. Can anyone help me?
Chris_98
Try downloading Java from here:
http://support.apple.com/kb/DL1421
Similar Messages
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Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
My macbook pro will not connect to the internet, help pleaaaase?
I have literally been to countless forums and nothing has worked. I restarted the router for the internet, but every other computer in my house is connecting to the internet just fine. I don't know what to do, and this is incredibly frustrating. Can anybody help me?
When you see an exclamation point in the Wi-Fi menu, from the menu bar, select
▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts. You may get a warning that Wi-Fi is not available, that you're too far from the base station, or that you're using the wrong password.
Assuming that you've ruled out those possibilities, click the lock icon in the lower left corner of the preference pane and authenticate, if necessary. From the Location menu at the top of the window, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test. -
Solved: message "You are not connected to the Internet" after idle sleep
Summary: What worked for me was to turn off IPv4 and IPv6 on my unused interface.
The problem was that after my computer had been in sleep mode, Safari would say:
"You are not connected to the Internet."
or "softwareupdate -l" would say:
"This computer’s Internet connection appears to be offline."
Yet Firefox worked OK and traceroute also showed the connection was fine.
Digging deeper (though only later, after I found the command), "scutil -r" indicated a problem with DNS lookup:
$ scutil -r developer.apple.com
Not Reachable
$ scutil -r 17.254.2.129
Reachable
I'm using 10.6.6 on a Mini (model Macmini1,1), which has a wired ethernet connection on en0 and an AirPort on en1. I use the wired connection, but I also configured the AirPort just because, and then turned it off in the network preferences. I use a static (manually-configured) IPv4 address on en0 and DHCP on en1 (when it's up, which is only for experimenting). I don't use IPv6 as such, though I've left it enabled.
I was initially confused, thinking the problem was intermittent, though it's not. I tended to assume that because the display had gone into standby the computer must be sleeping, without checking that the power light was dimming and brightening, indicating sleep mode. Later I found the "pmset -g" command to display the power management settings. Among the settings is:
ttyskeepawake 1
This means that if I had a shell session open in Terminal, which I did quite often when investigating the problem, the computer put itself into idle sleep later than if I didn't have the session open. The times in Energy Saver settings in System Preferences seem not to be very accurate anyway. For instance, with the default computer sleep and display sleep settings of 10 minutes and a shell session open, I've seen it take 17m25s for the display to blank and a further 14m16s for the computer to sleep, for a total of 31m41s.
The problem only occurs after an idle wait. It doesn't occur after a software sleep (entered from the Sleep entry in the Apple menu or using the keyboard shortcut) or after pressing the power button momentarily.
One way I found to fix the problem was to turn the AirPort on and then off again through Network Preferences (or the menu bar item). Later I found that disconnecting and reconnecting the ethernet cable also fixed the problem. I hoped to find a better way.
What led me to this halfway house solution was noticing that if I turned the AirPort on and then off again, entries for en1 still remained in the routing table. These entries were for IPv6 link-local and multicast networks, as in this edited output from "netstat -nr":
Internet6:
Destination Gateway Flags Netif Expire
::1 ::1 UH lo0
fe80::%lo0/64 fe80::1%lo0 Uc lo0
fe80::1%lo0 link#1 UHL lo0
fe80::%en0/64 link#4 UC en0
fe80::216:cbff:fexx:xxxx%en0 0:16:cb:xx:xx:xx UHL lo0
fe80::%en1/64 link#6 UC en1
ff01::/32 ::1 Um lo0
ff02::/32 ::1 UmC lo0
ff02::/32 link#4 UmC en0
ff02::/32 link#6 UmC en1
Even with the AirPort switched off, ifconfig showed it as being up:
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:17:f2:xx:xx:xx
media: autoselect (<unknown type>)
status: inactive
I don't know if these observations are relevant, but anyway they led me to the solution (well, workaround). The way I finally fixed the problem was as follows.
1. Create a new location in Network Preferences. (This isn't strictly necessary, but it allowed me to keep the AirPort configuration (including my wireless password) intact in the default Automatic location.)
* Click on the Location pull-down
* Click Edit Locations...
* Click +
* Enter new location name (I called mine Wired-static)
2. Configure the Ethernet interface with its static address. (If using DHCP, I'd have skipped this step as DHCP is the default.)
3. Go to the AirPort configuration (even though it's shown as Off).
* Click on Advanced
* Click on TCP/IP
* Select Off for both IPv4 and IPv6
4. After clicking Apply in Network Preferences, a new "Location" item appears in the Apple menu between "Dock" and "Recent Items". Select the new location. This setting sticks across boots.
I hope this helps anyone else in a similar situation. Maybe if you use wireless it would help to turn off IPv4 and IPv6 on the Ethernet interface?Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset Network Settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- DId the iPod ever successfully connect to the network?
- Does the iPod successfully connect to other networks?
- Do other devices successfully connect with your network? -
You are not connected to the Internet- keeps happening
New iMac- We click on Safari and the internet comes up and is working.
Then for some reason I lose the connection at various times.
The following messages come up:
1) You are not connected to the Internet
I click on Network Diagnostics
2)Choose network port configuration
I click on Airport
3) Select Airport Network
Select the Wireless Network
I click the wireless network for us which is NETGEAR
I click continue
4) Do you use DSL or a cable modem?
I click No
Then somehow the internet comes up again
Am I setting this up properly? Is there something else I can do so we don't go through this
several times a day.I just purchased a new MacBook 10.5.1 w/ I too experience the same problem with a new Macbook running 10.5.1 and Safari Version 3.0.4 (5523.10.6). I have 4 other computers connected via 802.11g (PC's). The same message occurs particularly when another browser window is open. The browser seems MUCH slower than IE (bummer!) and it often displays the "You are not connected to the Internet" message.
I have a longstanding, stable and reliable network so the network (DNS, b/w, connection, etc.) is not the issue especially given all the other (3) laptops that use the network wirelessly.
Performance does not improve even when wired but again, ALL my other computers perform much better on wireless than this new MacBook. Kinda bums me out.....the laptop I was hoping to replace is a much older IBM Thinkpad w/ a 1GHz CPU and 768K of RAM but it performs much better than MacBook/Safari!! Puzzling given the 5 year old technology, less powerful h/w and Microsofts bloated code but its not even close.
Any help or suggestions? I really want to love this machine more than the PC/MS platforms....HELP! -
Switcher found "You are not connected to the Internet" message confusing
While demonstrating to my brother - a long-time Windows user - that an iMac solved all the problems with Windows XP that he is constantly complaining about to me, he saw Safari's "You are not connected to the Internet" message when the web server for the page didn't respond very quickly. (There wasn't any network problem, or anything wrong with Safari. MacOS or the iMac.) Clicking the 'Reload current page' button brought the web page up. He was angry, saying that the iMac was clearly connected to the Internet as he'd seen me plug in the network cable! He's using this as one of his reasons that "PCs are superior to Macs"!
While I think this is probably a bit of "I don't want to admit that I've been wrong" coming from him (his Windows system has been riddled with malware several times, despite him having kept up to date with Windows updates, using the Windows firewall, a broadband router with firewall, and having tried several anti-virus suites!), I must admit that he has a (limited!) point.
Couldn't the developers cause Safari to display the message "The web page you have requested is not immediately available, still trying - please wait." instead and then, if the web page cannot be displayed after (say) three minutes, and some kind of autromatic diagnostics show that the system still has a network connection, the message "That web page is apparently not available." Only if behind-the-scenes diagnostics show that the Mac has lost its network connection should one ever see the "You are not connected to the Internet" message, in my opinion.
MacBook 1 etc Mac OS X (10.4.8)I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products. -
I downloaded the update just after it came out but it wouldn't install. It is in the software update section in settings but I can't install it. When verifying I get an error message saying that it can't be installed because I am not connected to the Internet, yet I am connected.
You cannot use the AE to extend wireless from a non apple router such as your cisco modem router.. they are not compatible..
You need to tie to the two devices together either with ethernet or something like EOP adapters.. They are about $120 and you can price match in officeworks. -
To open “Java Preferences,” you need to install a Java runtime, but you are not connected to the Internet. I have tried links that people have put on other discussions but all i get is a black screen please help!!
Try this link, warning, it's straight to download mode:
http://support.apple.com/downloads/DL1421/en_US/JavaForMacOSX10.7.dmg -
I am trying to install the latest software update, but a message flashes up to say I am not connected to the Internet, when I actually am! Any ideas please? Thanks
Have you tried restarting or resetting your iPad or your router?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Even though you are connected to the Internet, sometimes resetting your router can help. It's very easy to do. Just unplug it for about 30 seconds, plug it back in and let it start up. -
It downloaded fine, but when I attempt to install it won't verify, saying that I am not connected to the internet when I know that I am! Tried on several wifi connections while plugged into power source. Any advice is appreciated!
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Hi guys, I downloaded this new iOS7.1 but it always fails to install. It says I am not connected to the Internet while I have all the network and second excuse it gives is that the software update is currently unavailable. Please help.
Hi Romantilizer,
Hook your phone up to iTunes on the computer you sync with and do your update from there. This is a robust iOS release, and doing it OTA is not always successful. I tried on my iPhone a couple of times, and it aborted the update twice. Did it via the Mac, and it was fine.
It takes a bit of time, so hook it up, make sure it is updating your phone, and then find something else to do for a couple of hours.
Cheers,
GB -
since my ipod updaded to ios8 its not connecting to the internet i've tried evrting but still not working plzz help
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Friends,
I'm having some audio-midi setup problems on my G4/1.25/10.5.1 machine. I'm thinking that a routine OS upgrade might help. However, this machine is not connected to the internet. Are there any alternate methods for upgrading system software? Thanks in advance!OK, what you should do is download the updates on another machine and burn them to a disc. Start at this link http://support.apple.com/downloads/#leopard for downloads and find, among other things, the 10.5.8 combo updater that works on PPC machines, plus security, QuickTime and other updates. Going from 10.5.1 to 10.5.8, there will probably be a bunch of things that you should install. Being off the internet with the machine, you can't have Software Update sort it out, so something might get missed, unfortunately.
My suggestion is this: if it looks like you might need a download, get it onto that disc. -
My Satellite A25-S279 (WinXP) will not connect to the internet wirelessly since UVerse was installed
My Satellite A25-S279 (WinXP) will not connect to the internet wirelessly since UVerse was installed. (Rather, I should say
it 'connects', then immediately disconnects.) When I had regular DSL, there was no problem, but since UVerse installation,
I can connect ONLY with the ethernet cable.
Thinking it was my 'old' computer, I took it to the local computer place---they were able to connect instantly (wirelessly) AND maintain connection. Sooo...I've told this to ATT, & had 2 different techs out here, both of whom were very patient & tried EVERYTHING they could think of, & both of whom failed to fix the problem. They maintain that it is NOT the fault of the modem/router, but is some 'miscommunication' between my laptop & the modem/router.
Is that possible? Is there a setting I need to change on the laptop? If it worked BEFORE UVerse, and if it STILL works at the Computer store, and if it works WITH the cable, why won't it connect wirelessly?
Thank you SO much for any thoughts!It is possible. While it's not common, sometimes you could have a working router and a working wireless card in a laptop, but they just don't communicate. It sounds like that might be the problem unfortunately.
- Peter -
My macbook pro is connected to wifi but it will not connect to the internet.
My macbook pro is connected to wifi but it will not connect to the internet. When I go on safari, it says that "Safari can't verify the identity of the website". Then I tried to update flashplayer but you need the internet to update it. All this only started happening after that Moutain Lion software was downloaded onto the laptop. Please help, I have been internet-less for a couple months now.
Hi rynhelp,
If you are not able to connect to the internet after installing Mountain Lion, see this article for information on how to start troubleshooting:
OS X Mountain Lion: Use Network Diagnostics
http://support.apple.com/kb/PH10984
You may find additional troubleshooting information in this article useful:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
It is written for Lion but works for Mountain Lion as well.
Cheers,
- Ari
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