I installed the trial version for the first time but it says that the trial period is over

I just downloaded the trial version of acrobat xi pro. When I started the program it said that the trial period is over and wanted me to purchase the software. I will not do this without trying it first

Unfortunately this can happen if someone earlier used a trial on the same computer, if your Adobe ID had a trial anywhere; if the computer clock is wrong (check the year!) or the wind is in the wrong direction. There is no second chance, so I guess Adobe lost that sale.

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We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

Creative Suite 6
Click the Buy link for the Suite you want to upgrade to.
I want to buy: <select Upgrade>
I own: <select the CS5.5 product you already own>
Platform: <select Mac or Windows>
Complete your CS6 upgrade purchase.
Note that CS6 is superseded software and will receive no further upgrades or updates. Adobe has stopped working on CS6.
Adobe now promotes their Cloud memberships. So consider subscribing to an Adobe Cloud membership if you want up-to-date software which will be upgraded regularly.

I tried to download the newest version for iTunes and now it is saying something about Apple Mobile Device. And now my iTunes will not complete the new download because of this. What does this mean???

I tried to download the newest version for iTunes and now it is saying something about apple mobile device. Never heard of this before and now it will not finish downloading because of this. What is it?? What do i need to do to get itunes to download onto my computer again??

I got most of it done but now it is not letting me delete my C:\Program Files\Common Files\Apple
It says that file is open in another program....What do i need to do to delete that?
Do you currently have the iCloud control panel installed? If so, uninstall that. Can you do the deletion now?

I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer

I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer activates by phone. What is the solution to continue to use my program that I have had working on this computer for a long time?

You do not state which version... if CS2 read next
CS2 (and earlier) Activation Server replacement software
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup... AND Vista problems https://forums.adobe.com/thread/416347
If not CS2, read next
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I just statred Flash CC for the first time and it seems that the text within the pop-up window (dialog box) is mis-aligned and not allowing me access to the command buttons, nor all the text. (ie: the NEW Template Box, can't see but 2/3 of the content)

I just statred Flash CC for the first time and it seems that the text within the pop-up window (dialog box) is mis-aligned and not allowing me access to the command buttons, nor all the text. (ie: the NEW Template Box, can't see but 2/3 of the content) is there a fix to this problem? using 8.1, Monitor is a high res.2560x1440.

Another View.
the GUI is so hard to read (so small) I enlarge my Ps UI by the instructions below...which helped a lot.

HT201250 I had files stored on a hard drive that were not on my Mac. I used the hard drive for my first Time Machine back up, but it was not enough hard drive space to finish. Now those stored files are gone. Is there any way I can recover them?

I had files stored on a hard drive that were not on my Mac. I used the hard drive for my first Time Machine back up, but it was not enough hard drive space to finish. Now those stored files are gone. Is there any way I can recover them? No, they were not part of previous Time Machine backups, and I have checked both the hard drive the documents were lost on and the new one that I now use for backups. Any suggestions would be helpful, as the lost files are old pictures that are gone forever. :[ Thanks!

1. Yes, if both drives are formatted as Mac OS Extended (Journaled).
2. Reformat the drives if needed, open the Time Machine pane of System Preferences, and remove the drive with the pictures from the list of items set to be excluded.
(110331)

HT2404 When I try to download free updates for apps, I've suddenly started getting an error message saying: You cannot update this software since you have not owned the major version of this software." But I do own the apps. And I haven't changed my ID

When I try to download free updates for apps, I've suddenly started getting an error message saying "You cannot update this software since you have not owned the major version of this software".
But I HAVE owned the software, for ages. (And, in any case, the apps in question are all free.)
And I don't have multiple Apple IDs.
What can I do?
Any advice much appreciated

This can occur if you bought the machine used and iLife was reinstalled with another AppleID.
This also can occur if the "free apps" you downloaded have paid upgraded versions and/or are now payware and you can't get updates.
All software from MAS is copy protected, it might be free as in "no charge" but it's not free in the sense you can share it with others.

I have Firefox 16.0.2 installed. I have manually upgraded my Citrix plugin to the latest version (12.3.0.8), but when i run the "Check to see if your plugins a

I have Firefox 16.0.2 installed. I have manually upgraded my Citrix plugin to the latest version (12.3.0.8), but when i run the "Check to see if your plugins are up to date" link it still has Status "Outdated Version", Action "Upgrade" in orange with a link that goes nowhere. Is this a problem with Firefox or Citrix plugin?

Hi icequake, your question is possibly a duplicate of [https://support.mozilla.org/en-US/questions/929250 Question# 929250] in which you also replied to having the same problem.
This appears to be a bug in Mozilla Firefox but no one has yet filed a report in [https://bugzilla.mozilla.org Bugzilla].
If you would be so kind to give more details, I will help you and the others to file a bug report so engineers can take a look at it.

HT1923 I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I tried to upgrade the new version for i pad mini but when downloading it just went off and told me to connect it to i tunes, so i did and now it says i need to restore it. Does that mean I will lose everything in my i pad?

I tried to upgrade the new version for i pad mini but when downloading it just went off and told me to connect it to i tunes, so i did and now it says i need to restore it. Does that mean I will lose everything in my i pad?

In other words, the upgrade process did not go altogether well and the device has lost all its contents. When you plug it in, they will be restored from the backup.

HT1222 Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

It probably means you don't have enough available storage on your phone. It takes space to store the download - THEN unpack it. Best method is to use a computer with iTunes (This allows you to back up on your computer as well).
PLEASE: Do not purchase iCloud storage space - this will not give you more room for the iOS 7.1 installation.

Trying to set up an apple id for my daughter but it says that the apple id already exists...but it shouldnt as she has been using my account! not sure how to solve this problem ??

I have an apple id myself which my children share, i am trying to set up an apple id for my daughter but it says that the id already exists?? which it shouldnt!
I have tried taking her Mac and ipod off my devices but it still wont let me set it up!! any ideas anyone??

Hello, Wyseup.
Thank you for visiting Apple Support Communities.
Most likely this email address has been attempted to be setup as an Apple ID at some point. You can reset your Apple ID password via the steps in the first article below. If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

I accidentally signed up to download the Windows version of Adobe Acrobat Pro but I actually want the Mac version. Help please!

I accidentally signed up to download the Windows version of Adobe Acrobat Pro but I actually want the Mac version. Help please!

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

My iPhone 4S will not sync to iTunes. I've download the newest version of iTunes several times but when plugging my phone in it says "The iPhone cannot be used because it requires iTunes version 10.6.3 or later."

My iPhone 4S will not sync to iTunes. I've download the newest version of iTunes several times but when plugging my phone in it says "The iPhone cannot be used because it requires iTunes version 10.6.3 or later." HELP!

If you're using Windows try uninstalling iTunes and all of its components as by following this guide exactly: Windows XP or Windows Vista/7, then reinstall the latest version of iTunes. You must follow this guide exactly or it will not be successful. Note: uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.

When I start installing the Program Manager it gives a message from adobe saying that the software appears to be counterfeit (error code 205)

When I start installing the Program Manager it gives a message from adobe saying that the software appears to be counterfeit (error code 205)

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I installed the trial version for the first time but it says that the trial period is over

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