I just added a new BYOD line. Why don't I get the BYOD discount?

So I've read that once your contract expires and you are put on month-to-month, you can get a $25 line access discount. But what if you just add a line with your own device and go month-to-month from the beginning? I do not see an option for this discount and I am paying $40/month for a device that I brought over without any subsidy or anything...

I called and the rep said that the promotion takes 2-3 billing cycles to appear. But it also seemed like he didn't really know and was just trying to placate me.. is this the norm? For it to take 2-3 billing cycles for a promotion to appear? I just feel like by March I'll still see no promo and there will be no record of me even requesting the promo....

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Message was edited by: Ginamaybrown

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