I just bought a new iphone 5s and and I barely can hear people's voice from the earphone.

Speaker of earplugs work nicely but earphone, no way. I transport my old number to this new iphone, I don't know what's going on but I'm getting very frustrated... Can anyone help me with that issue?
Thanks

Make sure you have removed the clear plastic from the front of the phone. If you have, you can only adjust the earphone volume when you are actually in a call. Lastly, check out this support document and see if any of this helps. http://support.apple.com/kb/TS1630

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