I just bought a new ipod 5 and I'm unable to connect to WI-FI
Is somebody able to give me a help ?
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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I just bought a new ipod touch and when i plug it into my Mac usb port nothing is happening I can get the computer to sync other ipod in the same port
Try:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
Do not omit the Additional Information paragraph.
Is the iPod that connects an iPod touch? If not that does not mean anything since iOS devices like iPod touch, iPhone and iPad use different drivers than other iPods. -
I just bought a new Ipod classic and turned the brightness up to 100% but it's still almost too dark to see! Is this defunct or what?
What is the battery level?
Charge the battery for at least 4 hours, before 1st use.
Have a nice day! -
Bought a new Ipod touch and the WiFi does not connect. Tried Reset and total Restore, does not connect to Router on DHCP, tried Static IP, Subnet, Router and DNS manually and still can not get it to connect even though it registers as connected. Using Airport for router, latest firmware, no problems with Iphone 4 or Macbook Pro or any other internet devices. After total Restore (factory settings) tried again, showed connected to router, but does not display "check" next to router but little rotating icon even though the wifi range signal shows connected at full strength and it says it is connected. Just can't seem to get it to generate an IP. Any solutions other than turning it on and off again? Not a Merry Christmas morning.
Ok, so, a couple of things: Denisefromwaleska and I have the exact same size/type/color iPod. Now wishing I'd bought the black one maybe...
Second, Airport is an Express and I have a second one that I carry with me when I travel. Tried to connect my Airport Express to the internet and could not although the iPod did recognize the router and tried to connect to the internet for some time, unlike my previous problem. Updated firmware on my travel router, still could not connect to the internet. Going to try to set up a manual Static IP on the travel router here in a few and conect through it although I predict the problem will persist. Back on the Christmas Present Airport Express router, it is back in play and working fine for all devices save the iPod.
Thanks again for all your help, hopefully I can get a solution in place soon, -
I just bought a new iPod touch, and when I sync it, it won't hold anything.
I just bought a new iPod touch. But when I sync it with my iTunes library, it won't hold anything. It just says syncing, and when its done, there is nothing on it.
Was the iPod previous synced to another iTunes library/computer?
Did you initiallysetup the iPod via wifi?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod
Do you have any Restrictions (Settings>General>Restrictions) set that would prevent syncing those songs? (iTunes purchases only)
Backup to iTunes on this computer and restore from that backup
iOS: Back up and restore your iOS device with iCloud or iTunes -
I just bought an ipod nano. I cannot sync it . It will say on the screen that it is syncing and that it is finished but then there is not music on it from my computer. Can anyone helo me?
As you connect your ipod to iTunes, an option in the upper right of the screen will appear. When you click this, it will show the different menu for your ipod.
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I cant get my Nano to sync to my computer. It is new and and I downloaded the latest Itunes last week. I hit sync and it makes a sound within a second and then says it is done. What can I check?
Hey OBandPL,
I would use the following article to run through the recommended syncing steps one more time:
iTunes: Syncing media content to iPod
http://support.apple.com/kb/HT1351
Welcome to Apple Support Communities!
Best,
Delgadoh -
Please help with above question
The requirement shoul be on the box the iphone came in. they are also on the website
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later (free download from www.itunes.com/download)" -
I just bought a new iPod and I have it set up the same as my old iPod but I can't get notifications on the lock screen like I did on my old iPod. What can I do to fix this?
Hi.
What is the exact notification you are waiting? This could be possible that the device has already been opened once. Don't you think? -
I just bought the new ipod touch, but when I try to sync it I get told to use the cloud and download from there. How do I sync it to my itunes so that I get all my songs without going through cloud? Otherwise if this isn't possible I am taking this back!
Thanks for no help... but for anyone else, turn off itunes match on the ipod
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I just bought a new Ipod ios from a friend and she didn't reset it before she gave it to me and when I try to connect it to my laptop it keeps saying "Ipod is disable, connect to itunes"and it says to put in the correct passcode but I don't know what the passcode is and now I can't get ahold of my friend that sold it to me. So my question is: How do I reset the passcode and the Ipod touch so that I can sync it to my laptop and so that I can enjoy my new Ipod Touch?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I just bought a new ipod touch(32 gig). How do I transfer my songs and apps from my old touch to my new one.When I plugged in my new one it cleared all my song and apps out of my current itunes. Now all I have is the stuff on my old ipod. when i hook it up will it be gone too?
jrswish wrote:
When I plugged in my new one it cleared all my song and apps out of my current itunes.
Are you sure of that? Check in the Library. Click on the Apps icon to see all apps. Similarly click on the Music icon to see the songs. -
Just bought a new IPad mini and trying to transfer game center files from Ipod. How do I do this without losing level progress?
Restore from your backup of your iPod on your computer.
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Just bought a new iPod - says I need itunes 10.7 - downloaded it, now says I need to update my OS software. I go to update my OS software and it says I'm up to date - any advice?
Your Tag states you are running OS X 10.5.8 = Leopard... If this is the case... read on...
The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
Be sure to make a Backup of your Current System Before Upgrading... -
I just bought the new ipod and the NFL Pro 2013 application doesn't work eventhough it use to, can you help me?
See:
iOS: Troubleshooting applications purchased from the App Store
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod
iOS: How to back up your data and set up as a new device
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