I just bought a Touchstone and it will not charge my Pre.

I just bought a touchstone today because I believe my motherboard is messed up on my pre so I need to charge it wirelessly.  So my phone has died completely and I go to charge it and I get the red battery symbol with the electrical bolt.  Then I got the cord with the question mark above it symbol.  Now I am not getting the cord with the question mark, and I have been waiting for about an hour for my phone to come on and still nothing. 
I have no idea what to do.

The touchstone can charge from 100% dead, however also please make sure that you are not connecting the touchstone through the USB port on your computer, and plugging it in straight to an AC wall outlet.
Also, if your device is not charging via USB and you suspect there may be a problem with the device that is not due to physical damage, I recommend visiting a Sprint repair center or contacting Palm technical support for repair or replacement.
Hope this helps,
TreoAide

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