I just bought an iphone 5 and the pin is missing, how can i verify it is brand new and i was not sold a refurbished phone

i just bought an iphone 5 and the pin is missing, how can i verify it is brand new and i was not sold a refurbished phone

after reporting a fake problem, i was asked for my serial number, i entered it and got this message
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Doesnt this mean this a returned/refurbished iphone? it was sold as brand new

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