I just bought creative cloud, however premiere still says Trial Expired.

I used the premiere trial until it ended and then bought creative cloud. Premiere still says trial expired and I have tried logging in and out and I made sure all my information is correct on my account.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

    I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
    Please help

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • How to get plugin file for After Effects CC 2014 (just bought creative cloud)

    I just bought Creative Cloud, installed it, and then went to the Adobe site to install After Effects, since I couldn't find a way to do this on the CC menu. I have Mac OSx. I downloaded the After Effects CC 2014 app and it installed it onto my desktop. So when I go to applications>adobe there is no After Effects file and no plugins. And in the menu within After Effects there is no listing of the Effects & presets. I tried searching various things like "curves" and nothing showed up except for "contents"......any idea on how to solve this?

    If you are telling us that you could not find After Effects in the Creative Cloud app then your system does not meet the minimum system requirements. If you somehow found a disk image and managed to run it and it gave you the option to choose Desktop when installing then you probably don't have a light copy of CC 2014, because it should only be installed using the CC app. Mac OSx tells us nothing. You could be on Lion, or Leopard, or Mountain Lion or even something else.
    Tell us more about your system, show us what you get when and if you get AE to launch (sounds like you're looking inside the disk image for an app and it's not there), and give us the exact steps or error messages that you are seeing when you try and launch AE. BTW, plug-ins are only accessible from inside the timeline or the comp window when the App is running.

  • I bought creative cloud, but it still keeps in trial version

    I bought creative cloud, but it still keeps in trial version. and I click "Join Now" on photoshop startup window, it will forward me to buy creative cloud. I can't find any place for register or enter serial code, I don't know how to do, please help! Thanks!

    I tried to find it everywhere and don't see "license this software", I m using Mac OS X 10.9.5

  • I just bought creative cloud. MY MAC IS 10.6.8. What should i be at to run the programs and how do I update my laptop

    i just bought creative cloud. MY MAC IS 10.6.8. What should i be at to run the programs and how do I update my laptop. It ran the trial of CS6 fine

    Cicleonepro you will want to utilize a Mac computer capable or running Mac OS 10.7 or later.  You can find the system requirements for the Creative Cloud at System requirements | Creative Cloud.  While older software titles are currently included with a membership to maximize your value I would recommend utilizing a computer which meets and exceeds the system requirements for the Adobe Creative software titles you wish to run.

  • I used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any id

    i used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any ideas on what i can do? i payed already

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I have paid for adobe cloud but now it says 'Trial expired'

    I have a monthly subscription to Adobe cloud apps.
    I thought I could use it at home and at work.
    On my home computer it says trial expired with no options other than to enter a serial number.
    What can I do? I pretty sure I'm allowed to use at home machine too.

    Have you activated on more than two machines or more than two times?
    Please refer to :
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
    If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
    1. Sign Out and Sign In back following the steps:
    Sign out, Sign in | Creative Cloud Desktop app
    2. Delete the OPM.db file: 
    Close the Creative Cloud application.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete the opm.db file.
    Launch Creative Cloud.
    Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
    Access hidden user library files | Mac OS 10.7 Lion
    3. Reset your Hosts File: (follow the steps 3 from the link below)
    Sign in, activation, or connection errors | CS5.5 and later
    Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
    Thank you.
    Regards
    Rajshree

  • How do I simply start Ps? Just bought creative cloud.

    Bought and paid for CC. Did email confirmation. DL went fine. Toshiba i7 with windows 8.1. Would have thought a simple icon "Ps" on either metro apps or traditional view so I can do some work would be fine. No metro icon and the traditional view icon only goes to more marketing stuff. How dows one just start Ps and do some work without yards of marketing stuff.?  

    Thanks Abhijit;
    I have done that. While I have neither Creative Cloud nor Ps in my metro interface I do have CC in my traditional desktop as a shortcut. I have a CC account, and my credit card has been charged. Assuming that something went wrong I use Windows 8.1 uninstaller 3 times to remove Adobe PS CC and reloaded. Right now if I go to programs in Windows 8.1 Adobe Creative Cloud (305mb) and Adobe Photo Shop (2.84gb) both show up as programs.
    The creative cloud workscreen shows I have 1 app - Ps and it is up to date.
    So everything seems in order except that I cannot launch or use Ps. I have been at this for 5 hours. Honestly if I can't load a program, get an icon , launch it a use it I may need to shop another photo utility.
    Thanks for your help.
    Bill    

  • Just bought Creative Cloud single-app membership for After Effects (one-year) but I am unnable to download creative cloud on my latpot - message says "creative cloud desktop failed to install error code 1"

    please help

    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • I just bought Creative Cloud Photography Plan and it doesn't work?

    So I just bought the CC photography plan and when I click the download now button it re-directs to a failed to open page....  Why?

    We can't know. We know nothing about your system, your browser, your Internet configuration and so on. Something on your end is blocking stuff and causing this.
    Mylenium

  • I just bought creative cloud and can't download Ps

    Can someone help me understand how to get photoshop on my computer. I purchased The creative cloud as a student and it says it comes with Lightroom and Photoshop but when I try to download Photoshop it only lets me try it.

    >download Photoshop it only lets me try it
    Log out of your paid Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Active creative cloud subscription but still showing trial?

    Hello,
    I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
    - Changing directions to English International
    - Logging out/in
    - Etc. (from the list of usual culprits)
    ... but nothing seems to be working. Any ideas?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    and
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Creative Cloud 2014 Package Now Says Trial!

    We've created CC 2014 packages for our enterprise. Now when users launch the product or if a new computer is imaged we get a trial window.
    This is not a trial. How do we fix this?

    Hi,
    I assume you used the Creative Cloud Packager to build your package?
    For an imaging workflow you might find the following useful
    https://helpx.adobe.com/enterprise/kb/cce-deploy-imaged-workstation.html
    "If users receive a sign-in or serial number prompt when launching the software, for serial number and device licensing, the license was connected before creating the image. You can either use our Licensing Toolkit to relicense the machines or correct the base image. See the Creative Cloud Packager help to Create a License file to relicense the machines."

  • Just bought Creative Cloud. Not set yet

    After a 30-day trial, I bought the one-year. Need to know how to manage downloads, etc... so I can finish editing my documentary.  Late night people please help?

    Hi Starvin,
    After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch.
    For more info please refer to http://www.adobe.com/in/products/creativecloud/faq.html
    Thanks!
    Eshant

  • Just bought creative cloud.  Says

    Lightroom uploaded fine.  Says Photoshop uploaded except an update failed, #219.  What is that?

    Navigate to C: Program Files> Adobe > Adobe Photoshop cc 2014.
    Open Adobe Photoshop cc 2014. and locate Photoshop launch icon and double click on it.
    Once the Photoshop cc 2014 app is launched , click on Help menu and select "Updates" option.
    Then try to update the same.
    Let me know if you face any issue/

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