I just bought Elements 10 and downloaded it. But then my computer got a virus and it was lost.

I just bought Elements 10 and downloaded it. But then my computer got a virus and it was lost. I am trying to re install it and it is saying my serial number is now no good. How can I fix this so I can use it?

Contact Adobe support:
http://www.adobe.com/support/contact/
That page lists answers for serial number problems, as well as support phone numbers and a link to establish a support ticket. If you log on during business hours, you can start a chat session which might resolve your problem then and there.
Ken

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I've just bought elements for my mac. but now i have no idea which one to download!!! help!!!

i've just bought elements for my mac. but now i have no idea which one to download!!! help!!!

Unless you purchased from the App Store, try this link alternative link and validate with your 24 digit serial number - click here for PSE downloads

I have a macbook pro and when i go to watch youtube it says i need the newest flash player, so i download it but then i go back to youtube and it still says i need to download it again. How do I make it work?

I have a macbook pro, and when i go to watch youtube it says i need the newest flash player, so i download it but then i go back to youtube and it still says i need to download it again. How do I make it work?

Mdjohnson99,
have you followed the steps on this Adobe page?

I have an Ipod touch that was used on one computer but the computer got a virus and crashed and got rid of everything. I have a new computer now so how do I transfer the music from the Ipod touch to the itunes on the new computer without losing the music

I have an Ipod touch that was recognized as its host on one computer but the computer got a viruse and crashed and got rid of everying. I have a new computer with itunes now, so how do I have the ipod touch recognize this computer as its host computer without losing all of the music I have on the ipod touch?

I have an Ipod touch that was used on one computer but the computer got a virus and crashed and got rid of everything. I have a new computer now so how do I transfer the music from the Ipod touch to the itunes on the new computer without losing the music

My old computer got a virus and now i dont no how to get my old apps on my new computer can someone please help me

my old computer got a virus and so i had to get a new one and install itunes anyway i want to put all my apps and contacts on my new iphone but everytime i go to sync it , it says that it will delete my apps. I linked my computer with itunes but i am still struggling does any one no away around this because i do not want to throw away 40 dollars worth of apps thankyou Mitch.

You can use your backup copy of your computer to put everything back.
If for some reason you have failed to maintain a backup copy, then you can transfer them from the iphone. Without syncing: File>Transfer Purchases
Or you can redownload them:
http://support.apple.com/kb/HT2519

My computer got a virus and videos were deleted

My computer got a virus awhile ago and all of my C drive was deleted which was where iTunes was stored. All of my music and all of my videos were deleted and I have no way of getting them back because system restore won't restore my computer at all or atleast up to the point where I got the virus.. So I was wondering if I could possibly get the videos back onto my computer somehow. I'd be really grateful if you could help me out.

The same thing happened to me yesterday. I was updating my iPod and when it was finished, there were exclamation points next to all my songs. Then I noticed that fifteen songs are now missing from my iPod. I have no idea what happened and what to do to fix it. I back up my files and now many of my songs are not in the folders! What can I do?!?!?!
Dell Windows XP

My aunt just bought her phone ( iphone 5c ) but then when i tried entering the serial number on apple's site it shows as iphone 5s. I asked my aunt what's the color of her phone and she said it was green and it was iphone 5c. Could this be a fake iphone?

My aunt just bought her iphone (5c) for half of its original price here in Phils. So to check it was a
Egit one, i asked for the serial number by checking the settings of her phone. After geting the serial nu,ber, i entered it in apple's site to verify. I was kinda surprised since the phone that appeared was 5s instead of 5c. I asked my aunt what's the color of her phone and she said it's green. So could this be a fake iphone phone?

If the warranty is showing less than 12 months ,the iPhone has already been activated ,so yes most likely secondhand

I tried to update my ipod and it didnt work,I think it got a virus and then tried to recover it but it didnt work. What should i do?

I tried to update my ipod but it didnt work and it turned off, it came up with the plug and the itunes symbol when i turned it on and thats all. So i plugged it in itunes and then tried to restore it but everytime i tried to restore it, it didnt work! So i took it to harvey norman, to see if they could fix it or restore it but they couldnt fix it . So, what should i do?

Without more information like what happens when you restore the iPod all I can suggest is:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I need to re-install adobe suite cs6, my computer got a virus and had to be wiped clean.

I need help re-installing CS6 on my computer.

What problem are you having with reinstalling?
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

My computer got a virus and we had to wipe it clean, I need to re-install photoshop CS5

Where do I go to download it again? Or does Adobe need to send me a link?

Download from Download CS5 products
Install then enter your serial number.

My computer had a virus and needed to be wiped clean. all my itunes docs are stored on an external hard-drive so i downloaded a new itunes but it over-wrote my old one - how can i restore this without wiping my iphone? please help :(

Hi there,
My windows xp computer got a virus and needed to be wiped.
As i store all of my itunes and iphone stuff on an external hardrive i thought this would not cause a problem.
Got a bit confused when i tried to open itunes again from the back-up hardrive as it would not open.
Wrongly assumed that the best option would be to re-download itunes and move my old itunes info across - silly silly thing to do :/
The new download just over-wrote the old one and after trying a few of the suggestions on here to get my old library back - i still cant work out if its possible as it has been over-written.
I don't want to plug my iphone4 into my computer as i have heard that this can wipe your phone completely, so before i do anything, does anyone know what is the best thing to do from here? or how i could posibly recover my old library, playlists, apps, podcasts e.t.c
please please help
mappy1970

thisisdavid wrote:
i have all of my music on my external hard drive, and would like to be able to listen to it on itunes without it copying to the computer.
go iTunes > preferences > advanced and temporarily disable the copy files ... when adding option.
from the file menu, choose add to library and select the folder on the external containing your content, or drag the folder to the automatically add to iTunes folder inside the iTunes folder.
when iTunes has finished the operation, go back to preferences > advanced and point iTunes media folder location to the external so that future additions to your library are put there. also, re-enable the copy files ... when adding option.

My computer got a virus, I got it cleaned out but now I need to reload my itunes and my songs aren't pulling up....

My computer got a virus and I'm trying to reload my itunes account but once I sign in only 4 songs show up and not my 1000+ library...help!

See Recover your iTunes library from your iPod or iOS device, there are useful links in there even if you don't have a device.
tt2

HT5731 I just bought a t.v series but didnt downloading them all. But I have now tried to download the other episodes and a message comes up "This computer is already associated with an apple ID. If you download past purchases" but I havnt downloaded them

I just bought a t.v series but didnt downloading them all jut the first episode. But I have now tried to download the other episodes and a message comes up "This computer is already associated with an apple ID. If you download past purchases with your apple ID you cannot auto download or download past purchases with a different apple id for 90 days." but I havn't downloaded them before and the apple ID I have signed in with is my own?? Help I want to watch my tv series

Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716)

I just bought the new ipod touch, but when I try to sync it I get told to use the cloud and download from there. How do I sync it to my itunes so that I get all my songs without going through cloud? Otherwise if this isn't possible I am taking this back!

I just bought the new ipod touch, but when I try to sync it I get told to use the cloud and download from there. How do I sync it to my itunes so that I get all my songs without going through cloud? Otherwise if this isn't possible I am taking this back!

Thanks for no help... but for anyone else, turn off itunes match on the ipod

I just bought a movie download it and it plays but appears only dark screen no sound

i just bought a movie download it and it plays but appears only dark screen no sound

Hi sergio.cajiao,
Here are some troubleshooting ideas for video playback issues:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
If that does not resolve the issue, you may want to report it to iTunes by following this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers!
- Ari

I just bought Elements 10 and downloaded it. But then my computer got a virus and it was lost.

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