I just bought Photoshop and Premiere Elements 12...

... and I learnt the 13th release was out a few days later.
Is there a way to have a free update ?

Yes, provided you purchased in the last 30 days.
Contact Adobe sales for an exchange. You may have to pay any price difference.

Similar Messages

  • Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

    Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

    Normally an Elements purchase is good for both platforms.  You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

  • I just bought photoshop and premier elements and I can not get it to run on Windows 8.1 Can anybody help?

    I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
    I have installed it twice with no errors and it still will not run. 
    OS Name
    Microsoft Windows 8.1
    Version
    6.3.9600 Build 9600
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    CHARLIES_LAPTOP
    System Manufacturer
    Hewlett-Packard
    System Model
    HP ENVY 17 Notebook PC
    System Type
    x64-based PC
    System SKU
    G6U51UA#ABA
    Processor
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    Insyde F.12, 8/18/2014
    SMBIOS Version
    2.8
    Embedded Controller Version
    77.38
    BIOS Mode
    UEFI
    BaseBoard Manufacturer
    Hewlett-Packard
    BaseBoard Model
    Not Available
    BaseBoard Name
    Base Board
    Platform Role
    Mobile
    Secure Boot State
    On
    PCR7 Configuration
    Binding Not Possible
    Windows Directory
    C:\Windows
    System Directory
    C:\Windows\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.3.9600.17196"
    User Name
    Charlies_Laptop\CHARLIES_LAPTOP\charl_000
    Time Zone
    Central Standard Time
    Installed Physical Memory (RAM)
    12.0 GB
    Total Physical Memory
    11.9 GB
    Available Physical Memory
    8.76 GB
    Total Virtual Memory
    23.9 GB
    Available Virtual Memory
    20.6 GB
    Page File Space
    12.0 GB
    Page File
    C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions
    Yes
    Hyper-V - Second Level Address Translation Extensions
    Yes
    Hyper-V - Virtualization Enabled in Firmware
    No
    Hyper-V - Data Execution Protection
    Yes

    really
    Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
    1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
    2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
    3. Are you working with a pen and tablet device instead of a mouse?
    4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
    When you say it will not run...how far into the program do you get...
    a. no further than the Welcome Screen and Video/New Project
    b. other
    If non of the above gets us anywhere, we may go for
    a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
    and, if necessary, then
    b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
    Details to follow if needed.
    We will be watching for your results and then decide what next.
    ATR

  • Where can I download Photoshop and Premiere Elements 12?

    I just purchased Photoshop and premiere elements 12, order number AD010421682 and the download process was confusing and I couldn't start it. I operate windows 7 64 bit.
    Please contact me and help.
    Brian McAdam
    <Removed by Moderator>

    you can download trials using the links below and activate with your serial numbers,
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
    if you need to contact adobe support, you can use live chat, http://www.adobe.com/support/chat/ivrchat.html

  • Hi I bought a copy of both Photoshop and Premiere Elements in 2013. I've only just installed  Premiere, but each time I try to open it, it requires sign-in to Adobe Cloud. I enter the details (I've checked these again and again) but it never connects, and

    Hi I bought a copy of both Photoshop and Premiere Elements in 2013. I've only just installed  Premiere, but each time I try to open it, it requires sign-in to Adobe Cloud. I enter the details (I've checked these again and again) but it never connects, and I cannot use the software. Can you help? Thanks, Tony

    Hi,
    Can you please elaborate what happens when you try to Sign in?
    Also , Can you please share the following logs at [email protected]:
    Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
    Thanks,
    Shikha

  • I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

    I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107  I am using a windows based system

    If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative  application installed including Creative Cloud desktop application.  Then install CS6 and use your CS6  serial number during the install to activate CS6 standard or extended which ever the serial number is for.   CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates.  Windows should update to version 13.0.1.3 Mac to version 13.0.6.  Not Subscription CS6 version 13.1.2...
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Why is the upgrade for Adobe Photoshop and Premiere elements more expensive than just buying them?

    I currently have Photoshop and Premiere Elements 12 installed on my mac and when I go to upgrade to 13 the price increases from just buying the two because of the sale. Can I just buy them for the cheaper price and uninstall the current version? ..or do I have to upgrade and pay more money?

    I don't want to have several full versions! I wanted just to upgrade it.
    Whether you buy one "full" version and upgrade it several times or buy several "full" versions, after installation, the end result on your hard drive is exactly the same.
    The only difference between upgrade and "full" is the price you pay at the time of upgrading.
    If the "full" version happens to be cheaper than the upgrade then buy the "full" version. Nothing lost. Nothing gained.
    A "full" version actually makes your life easier since you only need to enter one serial number if you ever need to re-install. With an upgrade, you have to enter the upgrade serial number plus the earlier version qualifying serial number - people often lose the previous version serial number.

  • Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

    Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

    Does your serial number show on your account page?
    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Photoshop and Premiere Elements Upgrade to V8

    Hi,
    I am very annoyed with Adobe. I just bought a copy of Photoshop and Premiere Elements 7 on Friday and guess what???
    I have obviously opened and installed it and used it a bit. I cant believe that Adobe didnt mention/promote V8 in any way.
    Anyway, does anyone know if there is a free upgrade to V8? Or is there a way I can reject V7 and get Adobe to exhchange it for V8?
    Cheers

    I agree. Adobe has always been great at this, unlike some other software companies. Corel comes immediately to my mind. Seems that they offered a US$20 off of the upgrade price, when Painter XI came out, and one had just bought Painter X. Whoopie!
    Going back a bit, Adobe did not even charge shipping and handling for media, within the 30 days. One got the full box with manual (if provided), and new discs. Do not know exactly how downloads are handled, as I have never gotten any Adobe product, except in the full-boxed form.
    If you purchased from the Adobe Store, they'll have your S/N and records, but I've have a copy of my receipt handy, just in case. If you bought from a retailer, have that receipt and S/N, when you make the call.
    Good luck,
    Hunt

  • Is there any "simple" documentation on the steps to download and install Photoshop and Premiere Elements V13?  The downloads seems to work but there's nothing clear on what do you do next.

    I've been messing with computers since 1958 and I've never seen such a mess as trying to download and install the recently purchased copies of Photoshop and Premiere Elements Version 13.  Slow downloads?  Sure, but I can live with that.  But once downloaded, what next?  Look for a xxx.exe file somewhere in the pile?  Read the "ReadMe" file?  All I seem to get is unzipping some files with nothing leading me into the proper steps.  I can't even seem to get off the ground.  Everything I touch unzips and just lies there.  I hate to think I've gone dumb after all of these years, but "user friendly" this is not.  My "Your order confirmation" sheet gives me "Follow the instructions below to start using it today" and the first three steps work as you'd expect.  Step 4 states "After you have completed the download process, your serial number will be displayed in the download center."  Step 5 is "You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. ...."  I have no problem with my serial number but there seems to be a lot missing between Steps 4 and 5.  It would be nice to have this information as pretty standard "stuff.  Computers are supposed to do super stuff without a lot of time-consuming problems with a simple process like installing the software.  I'm feeling a bit hostile about this but it is a time-consuming, frustrating process.

    Justin created a guide to using Favorites. It will help you a lot with what you seek. He has a link to it in this thread.
    http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/m-p/9935

  • I need to reinstall Photoshop and Premiere Elements 10. Where can I find the download link?

    I need to reinstall Photoshop and Premiere Elements 10 on my Windows Laptop. Where can I find the download link?

    If you registered your copy with adobe, you may find download links by going to the main page of adobe.com and clicking on My Adobe and working through the links there. If they're still available there, save the downloads this time, don't just run them, since adobe only makes those available for about 3 years.

  • Which files need installation for Photoshop and Premiere Elements 9

    In the list of files for download for the Photoshop and Premiere Elements 9 Plus package that I just purchased,
    (Windows 7) there is a single "Premiere Content ALL" file of ~4.2GB.  There are also 6 files called "Premiere
    Content 1" (and 2 2nd 3), and "Premiere Content 1 HD" (and 2 and 3).
    After smooth installs of the PSE and PRE programs proper, in doing the install of the "Premiere Content ALL"
    file, it seems like the "Content 1-3 and 1-3 HD"  files were included in it (judging by the file nmes flashing on
    the screen during the install, and in poking around in the install directory).
    What I would like to know is: are the 6 Content 1-3 and 1-3 HD file included in the Content ALL file, and if so,
    are they at the same revision level as what's in the Content ALL file.
    I don't want to just try installing the individual Content files over the ALL file install, as that might well screw
    something or other up.
    I tried getting an answer to this on the phone with Adobe support, but could not get an unambiguous answer
    from either of the two support people I spoke to.
    Any help would be appreciated.
    Thanks ...
    /kim

    Thanks for the reply.   The real question though was/is are ALL the files contained in the 6 separate content archive files
    (Content 1, Content 2, Content 3, Content HD 1, Content HD 2, and Content HD 3) also contained in the single archive
    file called Content ALL?
    Since I was unable to get a definitive answer to that question, I went ahead and downloaded all 7 of the Content archive
    files, extracted all of the archived files in the *.7z files and compared the timestamps and sizes of the files in the 6 individual archives to the timestamps and sizes of the files from the "ALL" archive.   The files within the 6 archives matched those
    in the ALL archive.
    And since the sizes of all 7 *.exe files are identical, I suspect they are all the same and simply invoke an unarchiver
    for their respective 7z file, using their own filename as the argument to the builtin program.
    The overall result is that I have verified to my own satisfaction that the contents of the 6 individual Content XX files
    *are* contained within the single Content ALL file.
    It would have been NICE if Adobe had bothered to TELL their customers that, so they wouldn't spend twice the time in
    downloading 6 unnecessary files which in reality just duplicate the ALL file.   Plus in my case, spending an hour or
    two verifying that the contents of the 6 files were also in the ALL file.   Sheesh.
    C'est la vie ...

  • I have problems with my Photoshop and Premiere Elements 10

    I've had Elements 10 and Premier Elements 10 since February and they've been nothing but trouble, constantly closing and, in addition, I believe causiing other programs, such as IE 9 and those in Office 10, to close also.
    They've disappeared again and,  again, I am unable to download them.  I've been on Chat, followed instructions with no result, and spent about 15 hours trying to re-download them.  Again.  I  just don't understand this.  I've had a running dialogue with Adobe and gotten nowhere. 
    Must I order and pay for the discs?  If I get the discs, will my results be any different?  (Better or worse?)

    Branching to a new discussion as this is not related to the previous error message posted.
    Kay Latona you can order replacement media by contacting our support team.  Are you currently receiving errors when trying to install Photoshop and Premiere Elements or when you try to open either Photoshop or Premiere Elements?

  • Photoshop and premiere elements 12 invalid serial number

    I am trying to download a photoshop and premiere elements package that i bought through best buy. however the installer says that i have an invalid serial number. please help

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Photoshop and premiere elements 12 Student and teacher edition:

    Hi there,
    i bought the student edition, entered everything recommended as name, etc, product code, sent a jpg file with school report and now i am waiting since three weeks for the serial number. What can i do?, photoshop and premiere elements 12 Student and teacher edition: i bought the student edition, entered everything recommended as name, etc, product code, sent a jpg file with school report and now i am waiting since three weeks for the serial number. What can i do?
    greetings
    luc

    You might want to reconsider due to version 13 coming out a few weeks ago.  MAybe you can change the purchase and exchange for version 13.  In the meantime you could install the trial version and use those for 30 days while waiting for a serial number to appear.
    Please see Return, cancel, or exchange an Adobe order -
    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
    PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

Maybe you are looking for

  • Running forms 6i on client without installed runtime !

    Dear proffesionals, what do you think about code below-we tried to enable our users to run applications developed in Forms 6i, without installed runtime on their machines. Is this solutions good, and why ? We installed forms6i runtime on the server,

  • ICal image in the dock

    Does anyone know of a fix to have the correct date show up in the dock icon for iCal? "17" seems so odd. How can today's date show up there. Thanks Jerry Henderson

  • Attachment  for objects

    Hi, In the menu bar i have object from which i can upload documents to the object. ->Attachement -> create -> upload document. When downloading when i click the pull down menu,i am able to get it. and able to download the attachements uploaded. My Qu

  • How to bring the new window in front of old window

    Hi everyone, Here is what I have: there is a hyperlink on Page1.jsp, which opens another page Page2.jsp through onclick= window.open('./faces/Page2.jsp','mywindow','width=500','height=600'); However, after Page2.jsp is opened in a new window, it is a

  • Fusion Middlewar Enterprise Manager & RDBMS Security Store

    Hello, when using a weblogic soa domain configured with the realm to use RDBMS Security Store or adding a new SQLAuthProvider into the realm, the Fusion Middleware Enterprise manager does not show status of servers and deployed components anymore. Ev