I just bought Photoshop Elements 13 but I can't opened it. "image not recognized".

I just bought Photoshop Elements 13 but I can't opened it. Everytime it says "image not recognized".
Is it the wrong thing that I wanted to open? I don't know..
What should I do?

Hi,
Can you just try to re-install pse. If you have downloaded it from any source, try to download it again and then re-install it.
Thanks,
Swapnil

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