I just bought premium and it still says free on my app

I just bought premium and it still says free i untinstalled i logged out i did everything and its still not working

I have the same problem!

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  • I just bought 200 gb storage for my phone and it still says i cant download apps because "theres no enough storage" i dont get why, plz hep me out!!!

    i just bought 200 GB storage for my phone and it still says i cant download apps because "there's no enough storage" i don't get why, plz hep me out!!!

    It means that you need to delete content from the device before you can add more.
    (115750)

  • I have been charged 3 times for student premium and am still on free.

    I have been charged 3 times for student premium when it says I can't be verified that I am a student even though I manually sent it in 2 hours ago and still haven't gotten anything back from spotify. I've checked email and spam and have emailed them again and hour ago and still nothing but I still lot chanrged...why?

    Hey there , welcome to the community!
    If you contact Spotify through online contact form, they will be able to sort out these multiple charges and see what's going on with the student verification. Once you send in the form, you should receive a reply from them within 24-48 hours. If you need any further help, let me know! :)

  • Bought Premium, but am still a Free user

    Hey, This is my first time posting here, so be gentle ;)I swapped over to Spotify not too long ago, activated the free 7 day premium trial, became convinced relatively quickly and decided to get Premium before the 7 day trial was over. Everything was running fine, until both my PC and phone suddenly told me my free premium trial had ended, and I was now using Spotify as a Free user.I have tried logging in and out on both devices, I have also re-installed both programs on both devices and nothing seems to work. The only current solution I've found, is logging in with the username I was given in my Spotify receipt which was emailed to me. But by doing so, it seems to log me into an entirely seperate account, where none of my previous tracks or playlists exist. It's as if I have to start over to get Premium. Is there any way to move all data over to this "new" account, or is there a way for Spotify to recognize that I do have Premium for my previous account? Thanks a lot in advance,-Tijmen

    Hi,
    Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
    If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
    Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that (settings/usage) it was using 900  mb. I deleted all my mail, deleted the mail account, and it still says it's using 661 mb. My ipad uses a fraction of that.

    I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
    Background: I recently (December) bought an ipad and set up icloud for contacts and calendar, but NOT mail. My email provider is Verizon. I use computer, iphone, and ipad to check my email; eventually I download it from the server using Outlook on the computer and then delete any remaining emails from the phone and ipad. I can't find info on this problem anywhere.

    Howdy there COUGAR444,
    It sounds like your iPad all of a sudden seems to be restarting out of no where. If you haven't called AppleCare yet, I would start with quitting either the app that seems to be causing the issue, or all the apps if a single doesn't seem to be the culprit. 
    iOS: Force an app to close
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that restart the device and test the issue again:
    iOS: Turning off and on (restarting) and resetting
    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
    How to erase your iOS device and then set it up as a new device or restore it from backups
    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • I have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can

    i have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can anybody help me.

    You'll need to update to at least ACR 8.2 for the 70D to be recognized.  The normal way to update PSE12 to the latest CR is to use Help / Updates in the Editor which should update to ACR 8.5.
    According to Adobe's website PSE12 shipped with ACR 8.1 and you say it says yours is reported as ACR 8.0.
    Are you using PSE 11 and not 12?  PSE 11's maximum ACR version is 8.0.

  • I just downloaded IOS 6.1.2 and it won't recognize my password.  I have reset it on my Apple ID and it still says it's incorrect.

    I just downloaded IOS 6.1.2 on my iPhone 4  and it won't recognize my password.  I have reset it on my Apple ID and it still says it's incorrect.  What do I need to do?

    There are two more things to try. If the first thing you try fails, try the next.
    Two Button Reset.
    This is the least likely to result in loss of data.  Read that again, especially the phrase "least likley."
    Unplug the phone form the computer.
    Press and hold both the home and the sleep/wake buttons (ignore the red slider) until you see the silver Apple logo.
    When you see the logo, let both buttons go.
    If this worked, you should see an icon instructing you to connect to iTunes.  My guess is that the reset did not work.
    DFU Restore
    This will very likley result in loss of data.
    Plug the iPhone into the computer.
    Ensure that it is running the lates version of iTunes and that it has access to the internet.
    Press and hold both the home and sleep/wake buttons for exactly eight seconds.
    Release only the sleep/wake button but continue to hold the home button for another five seconds.
    Let go of the home button, then look at the computer screen for an instructional popup.
    The popup should say "iTunes has detected a device in covery mode. . .(etc)"  Click accept to all boxes and let iTunes download and install all of the latest device Firmware and Software.
    If no popup appears, repeat the above DFU instructions.  If you 've never done a DFU, it may take about three attempts to get the timing right.

  • Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)

    Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)
    Here is the crash report:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: Bridge.exe
      Application Version: 5.0.0.399
      Application Timestamp: 4f5ec62d
      Fault Module Name: Bridge.exe
      Fault Module Version: 5.0.0.399
      Fault Module Timestamp: 4f5ec62d
      Exception Code: c0000005
      Exception Offset: 003209fa
      OS Version: 6.1.7601.2.1.0.256.4
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Have you tried to reset preferences?  And no you do not have to start Bridge to do this.,
    Hold down the Ctrl key and start Bridge.  You should get a reset window with 3 options.  Choose all 3.

  • I just bought aperture and downloaded it from app store. when I try to open the app I get a warning message that says: There was an error opening the database for the library "~/Pictures/Aperture Library.aplibrary". The only option the is to quit. What is

    I just bought aperture and downloaded it from app store. when I try to open the app I get a warning message that says: There was an error opening the database for the library “~/Pictures/Aperture Library.aplibrary”. The only option the is to quit. What is wrong?

    Hi,
    not sure what the problem might be, but you can try the following:
    While pressing ALT+CMD on the keyboard, click on the Aperture icon in the dock: Aperture then opens in a special "recovery mode", and you're prompted to choose what kind of repair you need: Repair Permissions / Repair Database / Rebuild Database
    Considering the situation, I'd recommend you to try "the "Repair Permissions" option first.
    If that isn't enough (and it may well be the case), then go straight for the "Rebuild Database" option; it's a non-destructive opration anyway, but since you've just installed Aperture you shouldn't have anything valuable in the default library...
    NOTE: if you do have some pictures in the library, instead, do a backup first! Time Machine is your friend
    Another option would be to launch Aperture while keeping only the ALT (option) key pressed: Aperture will ask you what library you want to open, or you can choose to create a new one from scratch.
    Good luck!
    Corrado

  • I bought my daughter an ipad mini and used my Apple ID to transfer over her favorites. Now I can't use netflix and hulu. So I want create her an id but it won't let saying too young. I tried to create another one with my age and it still says too young.

    I bought my daughter an ipad mini and used my Apple ID to transfer over her favorites. Now I can't use netflix and hulu. So I want create her an id but it won't let saying too young. I tried to create another one with my age and it still says too young.help!!!

    iTUNES STORE - TERMS AND CONDITIONS
    "This iTunes Service is only available for individuals aged 13 years or older, unless you are under 13 years old and your Apple ID was provided to you as a result of a request by an approved educational institution. If you are 13 or older but under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it."
    Restart the iPad. Tap Settings > iTunes & App Store then sign in your Apple ID.

  • Just bought Illustrator and can't install it. Says installed in the pop up thing but it isn't anywhere on my computer or accessible through my web browser. been o hold for half an hour on so called  "Live Chat"

    Just bought Illustrator and can't install it. Says installed in the pop up thing but it isn't anywhere on my computer or accessible through my web browser. been o hold for half an hour on so called  "Live Chat"

    Adobe Customer "Don't Care" have been "assiting other people" for about an hour now and I can't redownload Illustrator either.
    I REALLY dislike Adobe.

  • Just bought CC and have license key. When I try to redeem it says "This card was purchased in a country that does not match your Adobe ID."

    Just bought CC and have license key. When I try to redeem it says "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." anyone have any ideas?

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html

  • Aren't FCPX and Compressor supposed to be able to export Apple ProRes 422 LT?  I just bought FCPX and Compressor and there seems to be no way to transcode HDV clips to Apple ProRes422 LT.  Before buying I read LACUG tutorial by R Taylor that says it can.

    Aren't FCPX and Compressor supposed to be able to export Apple ProRes 422 LT?  I just bought FCPX and Compressor and there seems to be no way to transcode HDV clips to Apple ProRes422 LT.  Before buying these I read an LACUG tutorial by R Taylor that says it can.

    Tom is right. Codecs are shared software system-wide ("Core Video"). If you cannot find the option with any software (such as MPEG Streamclip), you won't find it in Compressor or FCPX either. The Quicktime ProRes codecs is part of the FCP menu > "Download Additional Content" you need to make after install FCPX (or Compressor.) These "pro video" codecs are part of all "ProApp" licenses for video related software from Apple (QT7Pro, Motion, Compressor, Final Cut, etc....) [you can also download them here: http://support.apple.com/kb/dl1396]
    Most articles/tutorials you read by "long time" users are apt to assume the reader has been working with pro-video on Macs since the days of disk installs (like they have). In those days, the installation of those codecs wasn't even really an option (well, it was if you did a custom install - but who *didn't* install all available codecs??), it was automatically installed with the main software. Since the "App Store" venue... things have changed somewhat.

  • I can no longer send or receive iMessages on my iphone 5. When I try to sign on to my iCloud account it says that my password is incorrect. i have changed my password four times and it still says i am entering the wrong password.

    I can no longer send or receive iMessages on my iphone 5. When I try to sign on to my iCloud account it says that my password is incorrect. i have changed my password four times and it still says i am entering the wrong password, which i know for a fact i am not.

    yes i've tried both my wifi and my 3g network nothing works. ive been talking to apple the last few days and no one can fix the issue, they just keep telling me they'll call back the next day to try something else. i dont understand how i can facetime but im not getting the option to send or receive imessages when facetime and imessage are used on the same server

  • Just bought iphone4 and trying to access app store but message reads "cannot connect to the app store"?

    Just bought IPhone4 and keep getting "could not activate Cellular data network" - any ideas please?

    Hey William,
    It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
    Can't connect to the iTunes Store - Apple Support
    Note that the title is for the iTunes Store, the steps are still relevant.
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

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