I just bought the 100-400 IS II. The lens hood mounted correctly but will not come off.

I just bought the 100-400 IS II through Amazon. The hood clicked in place nicely, but will not come off. Yes, I am pushing the button. I hate to send it back. Any suggestions?

Try turning the lens gently, at the base of the lens, clockwise, to loosen the pressure...when pushing the release button. I assume you mean the lens won't turn, when you push the release button..

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itunes / the app store does not show my recent music purchase on my imac i have a reciept. The rub is the mucis album will not sync to my ipad2 and there is no help from itunes or the app store

Also try:
- Resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Resetting network settings: Settings>General>Reset>Reset Network Settings
- The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

Bought new Transformers on bluray with HD digital. Followed all the sets to register it. It is in iclid but will not download? Please advise.

Just bought new Transformers on bluray with HD digital. Followed all the steps to register it. It is in icloud but will not download? Please advise.

What online service did you download the movie from? If it wasn't iTunes, you probably can't play it in iTunes (and iCloud doesn't store movies in either case).
Matt

My iPad is suddenly not loading any apps. When I click on an app, the screen flickers to black and then back to normal, but will not load the app. This is ALL the apps, not just one. Have tried rebooting, to no avail.

My iPad is suddenly not loading any apps. When I click on an app, the screen flickers to black and then back to normal, but will not load the app. This is ALL the apps, not just one. Have tried rebooting, to no avail.

Was a Restore one of the things tried.? [Attach the iPad to your computer and in iTunes click on your device. On the Summary page click on Restore and go through the process. Be sure to click YES to Restore from a previous backup.]

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

I placed my aperture library on a 1 TB external drive (the file is 300 GB) and Aperture churns and churns but will not open the file. I don't know if the file is too large or if it is the external drive or what? any ideas? Smaller files will open.

I placed my aperture library on a 1 TB external drive (the file is 300 GB) and Aperture churns and churns but will not open the file. I don't know if the file is too large or if it is the external drive or what? any ideas? Smaller files will open. This is very annoying.

If this is an external USB drive, you must understand that USB is really, really slow. There may be nothing wrong except for that.
In my opinion, USB external drives are only acceptable for backups, and to get "near Hard Drive" performance, you need FireWire.

Can anyone tell me what to do my ipad 2 is frozen reset but will not come on seem the apple logo which disappeared and now is frozen

Can anyone tell me what to do my ipad 2 is frozen reset but will not come on seem the apple logo which disappeared and now is frozen

I really can't tell from your post but did you try rebooting the iPad?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

My i phone 4s, battery died and now wont come back on just vibrates on charge but will not come on, have tried rebooting i just want to be able to access the memory to back up the phone to icloud as i stupidly have not done this yet is this still possibl

My i phone 4s battery dies and now wont switch back on, when plugged into the charger it just vibrates and sometimes beeps, but the screen will not come on? i have tried rebooting it but it still wont work, i just need to be able to access the memory so i can save all my stuff to icloud as i stupidly havent done this yet, is there anyway this can be done?

Hey tessatony,
Thanks for the question. I understand that your iPhone 4s is not functioning properly, and that you wish to try to make a backup before troubleshooting. From the information you have provided, it sounds like the device is indeed turning on and responding when plugged in, however the display is not lighting up. Have you attempted to plug the iPhone into a computer with iTunes? If iTunes recognizes the phone, you can attempt to back it up:
iTunes: About iOS backups
http://support.apple.com/kb/ht4946
Afterwards, attempt to restart and/or reset the phone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If your issue persists, your iPhone may need to be serviced. The following link should help you get started with the process. Included, you will find information on topics such as warranty, service pricing, and express replacement service.
Apple - Support - Service Answer Center
http://www.apple.com/support/iphone/service/faq/
Thanks,
Matt M.

What do I do if Im 100% sure Im entering my itunes gift cert correct but it still comes back as invalid?

What do I do if Im 100% sure im entering my itunes gift cert correct but it still says invalid?

See if this page helps : http://support.apple.com/kb/TS1292
If it doesnn't then contact iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

My ipad has sort of frozen but will not turn off by pressing and holding the sleep/wake button

my daughters i pad has sort of frozen. She can lock it and unlock it. All it is showing is her wallpaper. All her apps have disappeared.
We cannot restart it as per the apple support troubleshooting assistant as it will not turn off. Help

Have you tried to hold down the sleep and home keys for about 20 seconds or so, until you see a silver apple. See if you can get it to reboot.

My iPod nano, 5th generation is frozen and will not respond. There is a charge, was just used 2 hrs ago, and has a song showing on the face but will not turn off or respond

MMy iPod nano 5th generation is frozen and will not respond. There is a picture of a an artist on it, it has a charge, was used fine 2 hrs ago, won't turn off ?..

Good Afternoon CPilkington1,
If your iPod nano is unresponsive, follow the troubleshooting steps below:
Apple - Support - iPod - iPod nano (5th generation) Troubleshooting
http://www.apple.com/support/ipod/five_rs/nano5gen/
If the issue is not resolved after following the steps outlined in the Troubleshooting Assistant, please reply to this post with additional information or any error messages that may appear.
Regards,
- Judy

Icannot get my pcs to see the external hard drive when I attatch it to the usb port of the airport extreme. They do recognize a thumb drive but will not see the external hard drive. What do I need to do. The ext hard drive is a "MY PASSPORT" with no pw

I need assistance getting my windows computers to see my external harddrive attached to the airport extreme. It is a my passport. The disk shows on the airport utilitiy but neither of my pcs can see it. If i connect a simple thumb dirve they see it just fine.
What do i need to do to get this to work. There is no password on the external hard drive at the moment. I tried removing it to see if that would work.

There are a number of posts related to access issues between Windows Vista / 7 and AirPort Disks. Two potential solutions being forwarded are: 1) Changing the LAN Manager authentication level, and/or 2) Disabling the Windows Search feature.
To change the LAN Manager authentication level:
From the Windows Vista / 7 desktop, click Start
Search for: security
Click 'Local Security Policy'
Goto Local Policies > Security Options
Under Policy, double-click 'Network security: LAN Manager authentication level'
Change level to: Send LM & NTLM responses
Under Policy, double-click 'Network security: Minimum session security for NTLM SSP based (including RPC) clients'
De-select 'Require 128-bit encryption'
Click OK
To disable Windows Search:
Start > Control Panel > Programs > Programs & Features
On the right-hand side, click "Turn Windows features on/off"
Scroll down, and de-select "Windows Search".
Press OK, close all windows and restart.
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The music will not come off of my ipod

I wanted to adjust the music on my ipod by taking some of it off and it just won't come off of my ipod.

How are you trying to delete music?
What exacly happens when you try?
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music

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Hi James,
Many thanks for your reply, the machine was bought from Currys the 3.6 download warns you it will only be supported for a short time, and recommends downloading ver 7, I am unfamiliar with the workings of Linux but the machine has been good, there must be a solution, no problem if we have to pay for the upgrade. Many thanks for your help,
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Firefox stopped working when I click in the icon. Just a small window comes up but will not come up. When I click on the small window it just goes away.p

This is a brand new computer.
I took the computer to the tech and when he hooked it up everything worked fine. However, when I took it back home the same problem existed.
I tried Chrome and it works OK.

thats not how airplay mirror works
read this
http://support.apple.com/kb/ht5404

I just bought the 100-400 IS II. The lens hood mounted correctly but will not come off.

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