I just bought this mac and it was already installed and when i try to download the new updates it won't put my username in. It has someone else's username installed on it so how do i do a reset? Please help!!!!
Please help
The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. If you're not sure of the model, look it up from the serial number on this page. Then find the model on this page to see what OS version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.
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I am trying to sync my Ipod Nano (6th Generation). I am trying to sync my Nike+ workouts, when I click "automatically send workouts" and "apply". It freezes. I have to restart my computer. When I also try to make sure I have the latest Itues updates, I get a message "make sure your network settings are correct and your network connection is active". My main question is, I want to upload my Nike+ workouts. I have an account with Nike+, and have 3 workouts waiting to be uploaded it indicates.
The following document might be worth a try with that one:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
When i try to download the new version of iTunes, I get an error message saying the download was for 32bit and I need the 64bit. How do i download 64bit?!?!
Which I get. But clicking on that link you provided does not give you the option of choosing between 32 and 64 bit installers.
Yeah, that was certainly a 32-bit installer file being referred to in the other message, too. (The 64-bit installer file is called iTunes64Setup.exe.)
Just in case it's an issue with your normal browser not working properly with the system-detection equipment on the page (there's a javascript control that checks for operating system specifics, and is supposed to deliver the correct Mac or Windows installers), let's try a different web browser for the download. If you use Firefox instead of IE (or vice versa), do you get offered an iTunes64Setup.exe instead of an iTunesSetup.exe? -
I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software. after about 50% of the way, it just crashes.
Thank you,
JTFI am having the same problem - the install crashes around 40%.
I am using MAC OS 10.10.2 and purchased Acrobat Pro monthly subscription. The error message is:
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# Question
When I try to download the new version of firefox my computer (MacBook Pro) tells me I don't have enough priveleges to carry this outIf there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox -
My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?
It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384) -
when i try to download the new itunes it says it downloaded but when i go and click on it my computer says it wasnt downloaded correctly
It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384) -
When I try to download the iMovie Update :
"You have updates available for other accounts.
To update this application, sign in to the account you used to purchase it." shows -but I don't know what other accounts it is talking about? I Only have 1 Apple Id !Maybe this will help. If you monitor the "More Like This" box, other solved threads appear. Opening them usually displays other threads.
http://support.apple.com/kb/TS4236 -
my girlfriend hack my ipod (the newest generation) when i was in the shower, my iPod is 4.3.5. i bought a new computer "hp" when i connected my ipod, iTunes pop a new window, that said that i needed to download the new software, I can't downloaded it cuz, the window said that there was an error and it was because the internet and other stuff, then another window came up, and said that if I wanted to download, and upgrade my iPod or erase all and i don't know what to do, cuz i have a lot of songs, and almost my hole life is in there, just kidding, please answer me the fastest that you can.
when i connected my ipod, iTunes pop a new window, that said that i needed to download the new software, I can't downloaded it cuz, the window said that there was an error and it was because the internet and other stuff,
In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
java keeps crashing and won't download because fire fox doesn't support it any longer.
Try un-installing and then re-installing.
Adobe Flash Uninstaller
Adobe Flash Player -
...
Read some of the other posts here, platinum . . .
The servers are slammed, so it's best to wait until tomorrow, or even later.
Patience, Grasshopper. -
This is strange. I have never recieved this error message on any other Software update. This is a two week old machine. Why is this happening?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The iLife apps on a new Mac must be accepted into the user's Mac App Store (MAS) Apple ID. Open the MAS, sign into your account, go to the Purchases pane where you should find the htree preinstalled iLife apps with Accept buttons. Once you have accepted them into your account you should be able to update them until the next major paid upgrade. -
On my old mac air when i try to download the new i tunes there is an error message comes out
How to upgrade new iTunes version on my mac air?
Howdy MaratGMC,
Thank you for visiting Apple Support Communities.
You don't mention the error you are getting when trying to upade iTunes, but check out this article for possible help.
Troubleshooting iTunes installation on Mac OS X - Apple Support
Best,
Nubz -
I need to change the home folder name. I just bought this mac today and my cousin put his name in because he had to back up his phone while we were still at the store so he could get a new phone and now my brand new imac says his name in the home folder. This is very frustrating. I would not have let him put his name in there if I didn't think you could change it. Someone please help!
Delete his user account and create your own, using your name.
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When I try to download the latest version of iTunes from apple.com, I get the message "Content was blocked because it was not signed by a valid security certificate."When I open iTunes and try to download the latest version there, I get the message "iTunes has an invalid signature. The download has been removed." I have also gotten an Internet Script Error stating that an error has occured in Line 0, Char O and that "Access is denied to images.apple.com/global/scripts/lib/iepngfix.htc." This problem has never occurred with earlier versions of ITunes. Anyone know how to fix this problem?
Are you downloading iTunes form an Apple website or somewhere else? If the answer is somewhere else, try downloading it from Apple. Click on iTunes in the black menu bar above and go from there.
Let us know what happens.
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