I just bought this macbook pro 2 days ago and it has a "password" on it that i don't know what it is?
it says name which is "owner"
then it ask for a password? I have no idea what that could be
Was the box sealed when you took the MacBook home? If it wasn't, I would return it.
Also, check the Service and Suport Coverage on the Apple site. See if the MB has been registered and if so, the date.
Similar Messages
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I just bought my macbook pro 2 weeks ago and have noticed that when I go to start it up, it takes longer to power up than when I first bought it. Does anyone know why this may be and of a fix for it?
Hi. It could be that the more you pile on the HD, the longer it will take to boot. When I first bought my MBP, it took maybe 30 seconds. But as I began putting more content on the HD, it seemed to take a bit longer to boot. You may also want to consider putting your MBP in sleep mode. That's what I do with mine and it doesn't hurt at all as far as I can tell.
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can any one help me with this please!
>I just bought a macbook pro from the store and it has
>the demo program on it
Bring it back to the Applestore, have them take care of it for you. -
I am having a problem with the jack in for the headphones. I have bought it brand new from a local authorised apple store about 10 days ago. As soon as I plugged in my headphones and tried them, the sound was coming out of one side of the headphone and the plug inside my macbook pro was loose. When i tried moving it the sound was coming out of the device. What can I do?
Take it back to the store you bought it from. It will definitely be taken care of
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Bought my macbook pro 2 days ago and theres already a slight black mark next to the track pad?
how the **** does this even happen? the mark is where my palm usually is when im typing. it really shouldnt bother me but considering i spent a grand and ive had it for 2 days it annoys me. is there any way to get it out? I can post a picture if necessary. Also, how do i tell if i have mountain lion?
All new Macs come preinstalled with Mountain Lion. To confirm, click on the Apple/About This Mac
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
i just got my macbook pro a week ago and i was told that i will get the lion for free, if this is true, then how do i get it.
Hi,
Not that's not normal and is one of the Problems I was having before Restoring as New...
Just make sure you Sync ALL your important Info... Contacts... Music... Etc... to your Computer...
and then do a Restore as New...
i was a bit reluctant at First, because I hadn't done it before... But it was So Easy and am Really Glad I did...
Cheers,
Here's Another Useful Link:
http://www.apple.com/support/iphone/ -
i have my serial number. I bought this macbook pro in Cleveland Ohio, and it is still under warranty. Now I am travelling in India and my disk drive is not working. need local help. in chennai. I also need to retriwve my warranty paper online, as I am right now in chennai ad all my docs are in Cleveland.
You posted in the iPad forum instead of the MacBook Pro forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
Cheers, Tom -
I bought a MacBook Pro in September 2011 and it has never worked well.
I bought a MacBook Pro in September, 2011 and it has never worked well. Are there known issues with this machine? It just stops responding, usually for 3 minutes (especially when I'm working in iPhoto or Contacts). I regret buying this machine. I wish I could just go back to my previous MacBook Pro. Any chance Apple will just exchange this for me without it costing me my other arm & leg?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
i just bought a macbook air 3 weeks ago and now they have an upgrade. is there anyway for me to trade up?
Welcome to Apple Support Communities
It's possible to return the computer during the first 14 days, but now you can't return the MacBook Air. You can sell your computer and get a new MacBook -
I just got my MacBook a few days ago and I was tired of the galaxy picture so I changed it to a color since I didn't have photos at that time well now I have photos and whenever I change my background it changes back to the color after I start it up again.
You are still under warranty. Call Apple tech support and let them deal w/it.
You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems. -
I guess you can see how new i am to this, I typed my whole question in the subject. Any way, i bought this macbook pro used, no disks, need to do a complete wipe and reinstall. is there anywhere i can download the install disks to burn to dvd? Or buy either one, or maybe even a later version? Im running 10.6.8 currently. Thanks in Advance! Terry
First determine what system you really have.
Apple menu -> About This Mac.
If it is 10.7, you don't need installer discs, because there is a recovery partition:
http://support.apple.com/kb/HT4848
If indeed it is 10.6.something then you'll want to call AppleCare for the discs.
http://www.apple.com/contact/phone_contacts.html
If they determine the machine is older than 10.6's initial release (August 28, 2009), you'll want to purchase 10.6 retail, and/or 10.7 retail from the Apple Store.
Regardless, backup your data first*:
http://www.macmaps.com/backup.html
And read the benefits of both 10.6 and 10.7:
https://discussions.apple.com/docs/DOC-2455
https://discussions.apple.com/docs/DOC-2465
and determine which can run on your machine, and decide which you want to have. -
Can i get lion bought my macbook pro 15 days ago from karachi pakistan
hello apple,
i bought my macbook pro 13.3 2.4 Ghz/ 4gb from karachi pakistan
an i qualify for free update lion?
i didn't find any solution to submit my request form for qualifying
that's quite unfair if you not live in usa you can't qualify although for same product from same vendor.
totally non sense
please guide me how can i contact apple for my request
thank you.
RegardsVoix wrote:
This offer is good only in the United States (50 states and the District of Columbia) and Canada, and valid only in accordance with the terms set forth in this document.
Voix,
Not true.
This offer is valid only in Austria, Belgium, Botswana, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Luxembourg, Lithuania, Mali, Malta, Mauritius, Macedonia, Madagascar, Moldova, the Netherlands, Niger, Norway, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Senegal, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Turkey, Uganda, United Arab Emirates and United Kingdom, and only in accordance with the terms set forth in this document.
And it's still not clear to me if this is a finite list. -
Just like the above title, my macbook keeps freezing and I keep getting the rainbow cursor. also, is it normal for macbook pros for the laptop and the charger to overheat like crazy with just 20 minutes of usage in?
No need to Multiple Post...
https://discussions.apple.com/message/20933807#20933807 -
When they told me about it I just thought it had a better display and decided it didn't bother me if the resolution was better, not knowing that it was thinner, has a HDMI connection, etc.
I bought my macbook pro 13 inch exactly a month ago tomorrow. If I go back and tell them this will I be able to upgrade my laptop? I paid more than $1300 or something for this one, I'd be willing to pay up to the price of the retina model, do you think I'd be able to do this?mende1 wrote:
peter_watt wrote:
If your non retina MBP has a dvd slot and a large capacity conventional hard drive, you might find the retina model would have been less convenient with lower capacity SSD and no DVD.
On the other hand, the MacBook Pro with Retina display has got a much faster drive and you can get an external DVD drive (not everybody needs a DVD drive)
Absolutely, like I say personal Choice. I believe from remarks in here that the SSD boots up on Mavericks in something like 10 seconds whereas mine takes even longer to boot than in Mountain Lion. But then we are advised to use sleep over boot as much as possible. My problem is I have 300GB of stuff and getting bigger, and when I bought mine the biggest SSD was 250 I think. For me the choice of replaceable RAM vs soldered-in RAM was a clincher. -
how I can unlock an encryption on my macbook pro ? device is not starting only with sos sound & black screen I don't know what should do ?
You have to take the computer to the Apple store.
http://support.apple.com/kb/HT4790
Best.
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