I just brought adobe photoshop but it says expired what should i do?
i just brought photoshop but when i download adobe creative cloud it says expired
allow 1 business day for your payment to be processed.
then sign out and sign in to your desktop app, https://creative.adobe.com/products/creative-cloud
in the meantime, you can use the desktop app to install 30 day software trials that will let you get started while waiting for your payment processing.
Similar Messages
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I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?
If the code you are trying to enter has letters then you are not looking at a serial number. A serial number only contains numbers - 6 sets of 4 numbers.
Find your serial number quickly
You might be dealing with a redemption code. This is especially so if you purchased it from a store or the like.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I have joined adobe photoshop but the program shut down after just one minute, why? I cannot use it!
Without proper system information and other details nobody can tell you anything. If the program shuts down after a while then presumably it fails to verify your activation, so refer to this:
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer. It says it has downloaded it in my downloads but when I go to it I can't pull it up. Which means I can't use it. Please help me download correctly so that I can use it. Thanks
Nitan15479421 the serial number should not contain letters. It is likely you received a redemption code. Please see Redemption Code Help for information on how to redeem your redemption code.
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Just bought Adobe Photoshop Ps , clicked on the icon in my Mac dock and am staring at a black page with a perimeter of symbols and a heading that reads "Adobe Photoshop CC 2014. I don't have a clue what I do next. I would like to transfer some photos from my iPhoto library. Where do I start?
Photoshop does not transfer files nor import files. It can open files from any place that finder can access for files.
This is the normal process:
You need to log into https://www.adobe.com/creativecloud/catalog/desktop.html Download Center
Select the app you would like to start with
The Creative Cloud manager will install first.
When done installing, the Creative cloud (adobe manager) should open in the middle of your screen.
If no apps automatically start installing then click on Apps
Scroll down to the app you want to install and click the install button
Once the manager says it is done, you can start your app like you normally do with any other app. -
Ok, so I just bought Adobe Photoshop elements 12 from Best Buy a month ago, and I want to download it onto my computer now. So I inserted the CD and everything, and through the process, the box popped up telling me to insert my serial number. After looking up what that was- and being told it was on the sticker on the back on the CD box- I entered it, and it keeps telling me it's invalid. It's a 8 number, so is it a redemtion code? If so, where do I redeem it?
The serial number should 24 numbers divided into sets of 4 (I think). It should be located on the CD cover. I don't think a redemption code is involved if you buy the CD, but just in case here's some links to cover either case...
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Anyway, I downloaded it all but just photoshop I downloaded separtly, It is really the only one I use. Seems my old OS was to old and my new is too new?
I have a new mac and wanted to bring over my Design suite CS 4. I downloaded photoshop but it says "Setup" can't be opened because it is from an unidentfied developer. Anyway to install this? I have the serial number for my orginal CS4 design suite.
ThanksHi,
If you have the suite then you have to download the whole suite otherwise the Serial Number will not work, if you only download Photoshop. Once you download the suite you can choose to only install Photoshop and use the Serial number you have.
You can download from here.
Download CS4 products
If you get the message:Setup" can't be opened because it is from an unidentified developer , You can follow Fix the “App can’t be opened because it is from an unidentified developer” Error in Mac OS X .
**You can change it to MAC App store and identified developers afterwards. -
Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.
Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please
Barbara,
same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
No operating probl. Windows 7.
A File is missing cant start El. Premiere works and even media from the catal. is to get.
Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
Please do. Thanks. -
Every time I attempt to install adobe photoshop cs6, it says installer has failed to initialize, what do I do?
Hi supercein,
Please try re- downloading the package and reinstall and check.
You can also try downloading from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html
But make sure you follow the important steps mentioned on the page before initiating the download.
In case you still face issues you can follow the steps below :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing and check. -
I have just downloaded adobe photoshop elements 13 on a vista laptop and realised it is not compatible.will i be able to download it again on another computer?
Yes. There should be a download link if you purchased it from Adobe. You can also find a download at...
PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html -
I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
If you still need help...
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
I want to update my adobe photoshop, but when I go to open the application it gives me an error code 6
So you disabled both the firewall and antivirus?
You can try a manul update/restore using the instructions here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch -
I have just downloaded Adobe reader but am unable to launch documents as 'license agreement' needed
I have just downloaded Adobe Reader but am unable to launch documents as 'license agreement' must first be 'Agreed" ?? Where can I do this?
Assuming you're on a Mac, you launch Adobe Reader like any other app, from Applications. If there is more than one Adobe Reader shown, start and quit each one in turn.
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I Just bought Adobe story but when I press sign in there appears an ST logo with a spinning @bar that has been on my screen for hours
Can you please try the following?
- first make sure that you have flash player up-to-date. You can get the latest version from https://get.adobe.com/flashplayer
Now log into story wait for some time to see if this resolves your issue or not
- If it doesn't then try opening private browsing/incognito mode of your browser and try logging into Story from there
If you are able to login then you should try clearing cache and cookies of your browser
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