I just completed a purchase/download of Photoshop Elements 13. It successfully downloaded to my computer. (Akamai). How do I proceed to open the Elements program?

I am new to the Mac. I cannot find the program I just purchased. Any ideas???

start downloading some other file using the same browser you used to initiate the dl of pse 13. you need not dl anything but note the directory where your new download is about to be saved. that's where you'll find the pse 13 download.

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Ive just signed up for the adobe photoshop pack, i use a mac, when i click download, nothing is happening.. Am I doing something wrong?? When I try and open the software I already had from trial it says its expired, or i need to use a serial number... H

Ive just signed up for the adobe photoshop pack, i use a mac, when i click download, nothing is happening.. Am I doing something wrong?? When I try and open the software I already had from trial it says its expired, or i need to use a serial number... HELP Anyone else experienced this?

If there is an option to "license this software", and it takes you to a sign-in page with username and password (not a serial number) - then just go ahead and sign in.
If it insists on a serial number you need to uninstall the trial. Then try to download again.

Why do I get this message when I try to download Mtn Lion? I have updated all software and am running Lion. "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.

Why do I get this messge when I try to download Mtn Lion? "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I am currently running Lion and have updated all Apps and Software. I have version 10.7.5.

Hi Mtn Mama,
Sounds like your Mac may not be compatible with OSX Mountain Lion. Here is a link with the list of compatible Macs:
http://www.apple.com/osx/specs/
GB

Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?

Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?
Thanks.

If the OP has this much RAM in their iMac, certain this Mac can run Mountain Lion.
The reason it might not be installing is that 15 GBs of RAM.
Your iMac should have (4) equal sized, 4 GB sticks of RAM for a total of 16 GBs.l
If your iMac is only reporting that there is only 15 GBs of RAM, you have a RAM stick that is either not seated in its slot properly or is defective/going bad.
This maybe the reason that it won't download it.
Also could be you are running out of free space on your HD.
You need, at least 15-20 % or greater free space left on your HD.

HT4743 I just purchased an iTunes TV show and it successfully downloaded. It is now saying that I do not have the proper version of QuickTime on this version of iTunes (10.6.3). How can a show I purchased be incompatible with the latest version of iTunes?

I just purchased an iTunes TV show and it successfully downloaded. It is now saying that I do not have the proper version of QuickTime on this version of iTunes (10.6.3).
How can a show I purchased be incompatible with the latest version of iTunes?
I want a refund, but I can't even figure out how to request one through support. Super frustrated and long time Apple customer.

After a day of trying, both iTunes and my Apple TV are telling me that the episodes of Scooby Doo I purchased are incompatible due to QuickTime. I still don't understand how I purchased something from iTunes that doesn't work with iTunes.
the exact error I receive when I try to play an episode is the following:
"This movie requires QuickTime, which is not supported by this version of iTunes."
Any advice would be great!

Mac, have just upgraded to Yosemite and when I shall open Photoshop (CS4), the following message appears: "The licensing of the product does not work" Fault 6 How should I proceed? Have the program installed on only one computer.

Mac, have just upgraded to Yosemite and when I shall open Photoshop (CS4), the following message appears:
"The licensing of the product does not work"
Fault 6
How should I proceed?
Have the program installed on only one computer.

Download the Adobe Licensing Repair Tool.
Run the License Service Update.
Mac OS X 10.7 and above:
a. Double-click the LicenseRecovery111.dmg It will extract the folder. Open the folder.
b. Double-click your Hard Drive.
c. Double-click Applications.
d. Double-click Utilities.
e. Double-click Terminal.
f. Type sudo python
Note: There is a space following “python”. Do not press Return.
g. Drag LicenseRecover.py from the LicenseRecovery111 folder onto the Terminal Window and press Return.
It should look like this:
h. Enter your administrator user name and password when prompted and click OK.
(Note: the cursor will not move and you will not see stars or dots, just enter your password anyway.
i. Let the script run, it will tell you when it is finished. Quit terminal and restart Photoshop
Gene

I have just purchased a new Mac and want to sync my ipod - previous computer was PC - can I recover tunes from the ipod to the Mac?

I have just purchased a new Mac and want to sync my ipod - previous computer was PC - can I recover tunes from the ipod to the Mac?

1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPod but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPod with it.
above covers purchases from the iTunes store. for everything else, check out this post by Zevoneer.

I have purchased an Ambient Content movie. It successfully downloaded to my Itunes library. It did a sync with my Apple TV. whn I try to play the movie, I get a message that states, Your Apple TV is not aurthorized to play this content.

I have purchased an Ambient Content movie. It successfully downloaded to my Itunes library. It did a sync with my Apple TV. whn I try to play the movie, I get a message that states, Your Apple TV is not aurthorized to play this content. My questions are why is the Apple TV not aurthorized to play the content, and what do I have to do to aurthorize it.
Thanks,
Glenn

Welcome to the Apple Community.
Try de/re authorising your computer.

I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help

I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help

ERA AND MCM wrote:
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
it means exactly that, you mac is not compatible to run ML. http://support.apple.com/kb/SP654

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
From here > Apple - Upgrade your Mac to OS X Mountain Lion.

When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?

When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?

Mama --
Which Mac??????
iMac, MacBook Pro, Mini,, what?
Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
Click that, and then "More Info". and then "More Info" again.
What does it say? Here's what mine says:

I checked and I have all the correct hardware recommendations but I keep getting We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.

I keep getting the message We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I believe I have all the correct hardware requirements - initially I only had 1gig of Ram but I upgraded my MacBook to 2gig

Hardware Overview:
Model Name:          MacBook
Model Identifier:          MacBook2,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          4 MB
Memory:          4 GB
Bus Speed:          667 MHz
Boot ROM Version:          MB21.00A5.B07
SMC Version (system):          1.13f3
Serial Number (system):          4H64461DWGM
Hardware UUID:          00000000-0000-1000-8000-0017F23304F7
Sudden Motion Sensor:
State:          Enabled

HT1338 why do I get this message: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.

Whwn Purchasing Mountain Lion, why do I get this message: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. Currently I have Mac OS 10.7.4

because you mac does not meet the technical requirements to run Mountain Lion.

Could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8

could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8. Any help to overcome this issue will be great

rarramirez wrote:
Any help to overcome this issue will be great
There is nothing to overcome, your mac is too old to run Mountain Lion. For an iMac it must be a (Mid 2007 or newer) http://www.apple.com/osx/specs/

I have installed both Audition 3 and Photoshop CS3 on a laptop with no Internet connection. How may they be activated? The methods documented in the software don't work.

I have installed both Audition 3 and Photoshop CS3 on a laptop with no Internet connection. How may they be activated? The methods documented in the software don't work.

Ned, thanks for responding. Internet access is not the problem, I will have a tower computer connected to Comcast.
Isolating the laptop from the internet is the issue.
From: Ned Murphy <[email protected]>
To: Mordecai benHerschel <[email protected]>
Sent: Wednesday, March 18, 2015 7:27 PM
Subject: I have installed both Audition 3 and Photoshop CS3 on a laptop with no Internet connection. How may they be activated? The methods documented in the software don't work.
I have installed both Audition 3 and Photoshop CS3 on a laptop with no Internet connection. How may they be activated? The methods documented in the software don't work.
created by Ned Murphy in Downloading, Installing, Setting Up - View the full discussionSince it is a portable machine, couldn't you go somewhere that has wifi available and use that as a temporary internet connection? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7314414#7314414 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7314414#7314414 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I just completed a purchase/download of Photoshop Elements 13. It successfully downloaded to my computer. (Akamai). How do I proceed to open the Elements program?

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