I just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid.  the adobe support team says the number is valid, but that they can't help me

i just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid. the adobe support team says the number is valid, but that they can't help me

Which operating system are you using?
When you say downloaded, where did download pse 7 from?
Do you have the original install disk or original download for pse 7?
I believe the serials won't interchange between the disk version of pse 7 and the electronic down load version.

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