I just downloaded version 7.1.1 and my phone is stuck on a screen showing me to plug phone into computer and go to iTunes. When I do this, iTunes says my phone is in recovery and I need to do a hard restore. Doing this, it says it will go back to factory
how can I keep my data doing a hard recovery on my phone? I uploaded newest version and phone is stuck on a screen telling me to plug phone into computer and go to iTunes, when I do this, iTunes says my phone is in recovery and I need to restore, Can anyone please help me get my phone back without losing anything?
You shouldn't have to restore your phone to keep your data. But first press home and on button at the same time until phone shows up Apple logo an boots up normally. When the phone comes back on plug into ituens and back it up by selecting "Back Up Now". Once backed up, you can press update and install 7.1.1 and it will restore and recover all your previously backed up data. You can also press "update" and itunes will automtically back up the phoen and install 7.1.1.
Similar Messages
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I tried to restore my I Phone today but now its not working. The screen is stuck with the plug in picture, and only allows me to make emergency calls. It says I have no service and I can't use my phone.
Why does the device show in the left hand side of I tunes, but the right hand side is blank and shows no options?Walter...seems to be a multiplying problem. My problem appears to be the same:
(Original iPhone Restore...HELP !!!
I was having syncing issues with my iPhone (an original) and ultimately took the step to restore the factory default settings in an attempt to start over from fresh...iTunes 'sees' the iPhone device and seems to go through all the requisite restore, load, verify steps, but I can't get the iPhone to load the main menu. I continue to get a window that shows a USB Cable pointing to iTunes...I have had 800 call support technicians and genius bar techs look at the problem without result.
Anybody run into this problem or have any ideas how to resolve? Thanks in advance for any assistance you might offer! regards, mdh)
That was a post I put in LinkedIn hoping to find someone with a similar experience and perhaps a solution. Had intended to post here...then saw your post of what appears to be the same issue.
HEEEEEEEEEEEELP! I want my iPhone back (please) -
i had an request yesterday to update ios7 i did this and now my phone seems to be stuck with the picture on the screen of the charger pointing to the symbol i tunes. i cannot tap the screen to go anywhere else and even if i connect to my laptop via the usb still nothing. can anyone help plz
Hey robthetiler!
Try the steps in the following article to resolve this issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
IPhone 3GS stuck and I cannot switch it off. Screen shows an USB plug connecting to iTunes.
My iPhone 3GS stuck and i cannot switch it off. Screen shows an USB plug connecting to iTunes.
this usually appears when your iphone is not registered correctly with apple/itunes so plug it in to your computer and try setting it up if it gives you the correct prompt. if not try to restore and sync. usually tis problem appears when your iphone has no sim card or is not registered correctly. in this case you need to contact your carrier and set up an account. if you are trying to use it without a service or sim card then unless you go through some sketchy program of hacking it it is worthless to you without a sim or service plan. i have the original iphone1 i got from a buddy of mine i used as an ipod before getting an iphone4 and if i took the sim out this message appears. if you do have a sim and a service plan than there might be a problem with the phone reading the sim card you you can go into your service provider's store and request a new sim to see if that works.
I am sorry if none of this is helpful for i have no other suggestions. -
I just finished downloading and attempting the install of ios 7 on my iPhone 5. I'm using the newest version of iTunes.
And now, I'm stuck at the screen with the iTunes logo and the plug. But no matter how many times I try, recovery mode will not work. My phone is currently useless unless I can figure this out.No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
Hi I have just downloaded version 12 of Elements and it won't let me open editor. How can I do this please?
Thanks - I went there directly and faced a £10 charge. I checked Software Update, and there it was waiting for me. Thank you for taking the time to respond.
Live long and prosper.
F -
I just downloaded version 11 and cannot figure out how to transfer my podcasts from my podcast folder to my ipod. Can anyone tell me how? Thanks!
Never mind. After a few hours I either finally figured it out or my computer decided to show me all the icons I needed to click.
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hi, i purchased a 2 dvd digital set. i cant just download it straight to my ipad. they said i have to down load it to my i tunes, then can transfer to i pad. im not seeing how to click the files from my email, and get them into the i tunes acct... ugh.
i do not have a mac home pc. just a regular pcI had the same problem after I gave my old iPad to my parents and tried to install Netflix. This is what you have to do: Open iTunes on your computer, the one you sync your iPad to. Then go to iTunes Store and search for and download Netflix app. After you download it, if your iPad is set to download new purchases it may start downloading on your iPad. If so, tap and hold to delete the app (because it is trying to install the new version on the iPad) Next step, go to the App Store on your iPad and find Netflix and it should say install since you already purchased it on the computer. Tap to install, and it will say the version is not compatible, tap to download a previous version. Click that and it will install the older version! One more thing, if and when you sync to your computer again it will say something like " Unable to install Netflix on your iPad" Just click the box to never remind you again, because it's trying to sync the newer Netflix app to your iPad, but it doesn't work so it displays the message. The old app will remain on the ipad. Hope this helps, good luck
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my phone goes in to recovery mode and flash logo connect to itune, when i connect to itune the msg disply update software and i click that than dwnld software to itune, when software dwnld and installing to my phone after sometime msg disply "errore no. 21" and software not install to my phone
From TS3694:
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, and 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
Since itunes 2.0.4 has been downloaded my ipod doesn't synchronize properly/ at all. The LED screen shows çopying 1 or 2 from 101' and itt will remain like that.
It looks like sync but nothing is happening. The sync doesn't stop by itself. Is there anybody to solve this problem? In previous versions never a problem.I have exactly the same issues with my new 80G iPOD. I have found that when connecting to my PC, the iPOD does not start iTUNES 7. This can be resolved by stopping the iPOD Service in Computer Management, connecting the iPOD and then starting it again. Then when you start iTUNES it finds the iPOD. - http://docs.info.apple.com/article.html?artnum=93716
Seems like a stupid long-winded way to do things, but at least you can get some stuff on to your iPOD.
As far as using Restore goes - I just get the restoring iPOD message you described, which it blatantly isn't :((
DELL Windows XP Pro -
My iphone 3gs will not connect to itunes and it says that I need to do a system restore. It also says that I need to enter my password on the iphone to connect to itunes but I can not do this because the phone is in emergency phone call mode only.
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo. -
I need help my computer isn't working and there is no was to get on my iTunes and I just updated my phone and now it's stuck on where it shows the plug connected to iTunes help!!!!
There is no other way than to plug into a computer to restore the phone. You can use another computer to do so, but in case you did not back up to iCloud your data and settings will be gone.
Follow this article to connect in recovery mode:
iOS: Unable to update or restore -
My phone is stuck on apple screen and i've tried to reboot it and connect it to my computer many times but it doesn't work. Can anybody help me?
This is covered in the basics section of the manual:
iPhone User Guide (For iOS 5.0 Software) -
I have downloaded icloud to my pc, however when i go to sign in to Apple through icloud, i get an error message saying my apple ID is valid but is not an icloud account. What does this mean and how can i update my account so i can access icloud?!
To use iCloud, you must first set it up with your Apple ID on a device with iOS 5 or a Mac with OS X Lion.
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Downloaded a movie from iTunes to my iPad. 2 minutes into the movie it stopped and My Videos is stuck in black screen mode. So basically rented a movie and never watched it.
The EXACT same thing happened to me last night! Rented a movie; it had barely started and then froze. When I touch the video app icon, all I get is a blank, dimly lit screen. None of the other videos I own will display either. Was your problem ever resolved?
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