I just get a blank screen whenever I click on iTunes store.

I recently had a virus in my computer. Ever since I got rid of it my iTunes seems to be acting up. Whenever I open it up, the program is displayed as "Previous iTunes Library" and whenever I click on iTunes store it just shows me a blank screen. Any ideas or tips on what to do?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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SOLVED! I also received "Loading" message when I clicked on Apps store.
Go to Settings, General - ensure Restrictions are Enabled.
Also in settings, General Reset Network Settings.
You you then see Apple logo for a few moments.
Go to Settings, turn on wifi (you will need you network pass code)

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Hi, iTunes Store Help 12.
Thank you for visiting Apple Support Communities.
Here is an article I would recommend going through when experiencing issues with the iTunes Store.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H.

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It's not a virus.
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If that doesn't work then try closing the Mail app completely : from the home screen (i.e.not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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TS3297 Open iTunes and just get a blank screen. All other apps working.

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Remove all CC files and be sure to uninstall AAM.
Then download the CC Desktop App here: https://creative.adobe.com/products/download/creative-cloud
After you launch the desktop app, use the Apps panel to install the programs you need.
-Britt

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davidfromloudon wrote:
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I had this same problem. Tried everything the internet said including a full restore. Which was terrible. Nothing worked until.....go to general...reset....reset all settings.
You had to go back in and reset anything you customized afterwards, however it does not allow the store to load. Thanks!

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this is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me...

I just get a blank screen whenever I click on iTunes store.

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