I just get an iPad mini and I love it but I cant syncronize with itunes: with a pc or mac

I already tried it with my pc : Windows 7 64bit, I followed All the steps but IT doesnt Worked, itunes didnt recognize the ipad.So I went to an Apple store in Perú and tried IT with macs: worst! When I connect the iPad the two computers that I tested put off so they didnt want continúe testing.
Now I am worry, I really hope that the problem is not in the iPad mini but in the lightning cable. Perú Apple store doesnt support iPad mini yet, what should I do?
Thanks!

It really doesn't matter what operating system you are using right now, but when you connected the iPad to your computer, did iTunes start up on its own and then give you this message?
Start with this. Quit iTunes on your computer, and then estart your computer. Restart the iPad as well. After the computer and the iPad start up again, connect the iPad to your computer again and see what happens. Post back after you do that.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

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Message was edited by: cheonweb

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