I just got a new laptop, and when i went to go and buy something it asked me to verify my account because this was my first purchase on here. it asked me the security questions but i dont remember exactly what i put. Now my account is disabled. now what?
I just got a new laptop and when i went to go and buy something, it asked for some security question answers cause this was my first time buying on this computer. When i went to go type in the (so what I thought) correct answers, it said they were wrong. After numerous tries, it disabled my account. How do I get the answers sent to my email so i can start using my itunes again?
Go to item 12 in the AppleID FAQ for help with a disabled account.
You can also go to the AppleID support page and click manage your account for additional help.
Similar Messages
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i tried purchasing an in app thing but i need to kno security questions but i dont remember ever setting any how to i check them?
Have you find out? I have same problem.....
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i need to know how to reset my security questions becasue how do i remember 2 questions that my mother entered that i happened 3 years ago
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
I would also like to set it up so that if I unplug my external hard drive and take my laptop somewhere else, I can still have access to iTunes on said laptop. I realize that I wouldn't have access to the music that is on my external hd but I can still access the music that I have purchased from iTunes, right?
If your external drive has the right ports, you should be able to plug it up to your Mac and copy over your photos and wav files. You'll probably (I don't know this for sure as it's been a long, long time since I've dealt with wav files) need to convert the wav files to MP3 or some other format (but I would try opening them directly from iTunes, first - wait a second... yes, iTunes will open wav files).
There are only a fixed number of ways that Windows drive can be formatted and a Mac can read (though not necessarily write) them all. So you should have no trouble with that.
Good luck,
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display -
Please help me, this problem happened me a month later but i hadnt had time to solve it... (Im form Mexico, sorry if i have a bad English)
http://support.apple.com/kb/ht5312
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When I sign in to my Apple ID in "My Apple ID" and go to "Passwod and Security" I should answer the security questions but I don't remeber them and the bar that says "send to rescue email" doesn't show !! How could I recover the questions??
You will have to contact iTunes Support and tell them you have forgotten your Security Questions and need them reset. They will respond to you by email, usually within 24 hours. Here are two links to contact iTunes Support:
http://www.apple.com/support/itunes/ww/
or by email:
http://www.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
I don't have the option to change my security questions, but can't remember the answers. What can I do? I have given 2 rescue email addresses already and can reset my password.
Ajb1111 wrote:
I don't have the option to change my security questions, but can't remember the answers. What can I do? ...
See Here... Apple ID: Contacting Apple for help with Apple ID account security
ask to speak with the Account Security Team... -
I know this is probably a very common question, but I've heard too many different answers so I'd just like to make sure I know the correct one.
So I just got a new laptop yesterday because my other one fried.. I just downloaded itunes and was just about to plug in my ipod but then hesitated because I didn't know whether if I would lose all my songs or not. Will I lose my songs if I connect it to the new itunes? Thank You for your help!From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes. -
hi
i need help please . when i want to buy app from store ask me the security question
but i forgot the answer
so i need to the link to rest answer of security questionThe Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
Every time i try to buy something from the AppStore on my iPad or iPhone 4S i cant because i most answer the security question but I don't remember my security question answer, when I try to go change it from my Apple account he ask me the security questions agin and I don't know the answer help plzzz, note: I can't call the apple support because I live in Saudi Arabia
If you don't see the 'send reset info' button on the page where you can change them then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset. You could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
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I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do?
You've checked the spam folder on your rescue email account and tried clicking the reset link again to re-request it ? You could also contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?
Try here:
iTunes Store: My credit card's security code or zip code does not match my bank's records -
i just got a new laptop and i tried to transfer my music but it didnt work, it got erased form my ipod touch and its not on my computer can i get it back
If, for some reason, you can't do it the way Templeton Peck describes, see:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive -
I just got a new laptop and my new one says i cant have my ipod synced to another account and it wants to erase all my apps
That is right. An iDevice can only sync to one computer/iTunes library. If you still have the computer just cpy/export yur iTunes libray to a USB stick or similar and import it ito the new computer. Also copy the iPod backup file to the new computer. That file is locaed here:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Transfer iTunes purhases to the new computer by:
iPhone and iPod touch: Unable to update or restore
Then let iTunes erase you iPod and restore the iPod from the backup and then sync.
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