I just got an iphone 6. Not all of my music was on itunes, so I logged in and instead of clicking set up as new iphone I hit restore from backup, thinking it only pertained to the music in itunes. Now my new iphone looks just like my old iphone and h
I just got an iphone 6. Not all of my music was on itunes, so I logged in and instead of clicking set up as new iphone I hit restore from backup, thinking it only pertained to the music in itunes. Now my new iphone looks just like my old iphone and has iphone 5 settings. How can I undo and get back to iphone 6 settings?
Settings/Reset/Erase all content and settings...
Recently I had to do the sequence above and when the phone rebooted, it came up as a new phone.
Similar Messages
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I had to re-install XP on my laptop. I then installed itunes again. Now I want to restore my music from backup CD's. But the option device under file is greyed out. I can't select restore from backup. How do I make the restore option active? i have an IPOD nano.
I think it's QuickTime player causing the problem, when I try to open it I get the windows error that an error has occured
Let's try swapping out your QuickTime again, taking a few extra explicit precautions this time.
Head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Now download and save a copy of the latest standalone QuickTime installer to your hard drive. (We'll run the install from there rather than online.)
Latest Quicktime Installers … get the one that doesn’t mention iTunes
Switch off antivirus and antispyware applications prior to the install. Start the install by doubleclicking the QuickTimeInstaller.exe.
If that install goes through okay, restart the PC and try launching iTunes again. Does your iTunes launch properly now?
(If you get an error message on the QuickTime uninstall or standalone reinstall, let us know what it says. Include error message numbers if you're getting any.) -
I recently got a new iphone 4. Before plugging it into my Mac, I had taken a ton of pictures with it. I finally plugged it in to update my phone and get my music from my Mac. In the process, I selected "restore from backup". After losing all of my new pictures on my phone, and not syncing my music, it seemed like the worst thing I could have done. Is there any way to retrieve these pictures? Any help will be appreciated.
The pics are gone. This is what a restore is. You erased your iphone, reinstalled your software, then added back your settings from the date of the last backup.
You should have imported your photos to your computer as you would with any digital pictures, before any restore or update.
Sorry -
It replaced everything with old phots, ringtones, sounds, and his homepage for safari is different.
Reset the phone in settings and when the set up gives you the option to back up from iTunes or iCloud. It's possible to get most of the lost information back if you back up from iCloud after resetting the phone.
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At first, the bookmark list included all my bookmarks, but they had an empty box for their icon, and clicking on the properties window showed no name or URL. Clicking on the bookmark itself was just ignored. I went to restore bookmarks from a backup - backups are listed for each day, but choosing any one gives an error. This has also wiped out the list of bookmarks.
There may now not be much that can be done. Immediately find your current profile the easiest way of doing that is using
* Help -> Troubleshooting -> Profile [open containing folder]
Copy the whole profile folder with all sub files and folders and put it somewhere safe, outside Firefox program or Profile paths (Windows desktop is a suitable location)
Once you have done that it is also worth exporting any bookmarks you have as a backup, do it as firefox backup, and HTML, it is just possible they may contain usefull info in an easily accessble form.
If the bookmarks were somehow corrupted, and then you have overwritten current bookmarks with corrupt backups there may not be much that can be done,but if you copy the profile as I mentioned above at least we still have the files and can see if anything is rescueable. There is also a possibility the files are okand the fault is with firefox,but that may be less likely.
* see also [[Lost Bookmarks]]
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
* and the oddly named [[The bookmarks and history system will not be functional]] -
Just bought new Mac pro when I sync my iPhone 4 i lost all my contacts on the phone .tried restoring from backup no luck .is there any way I can retrieve my contacts
Why don't you just restore the to your pc from your most recent backup? You'll get the warning about erasing the media on the phone, but since you'll have all of your media and apps restored from backup, you shouldn't have much of a problem.
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ITunes only gives iPhone 5 the option to restore from backup or eject
I know this question has been asked in the past, and I have read many threads and articles on this question, but I still have not been able to find a way to backup my iPhone 5 (running iOS 6.1.2) to my computer without losing all the data on it.
Brief explanation of my problem.
I purchased an iPhone 5 new back in December 2012 Removed it from the box, powered it on and started entering my contacts from my old (non-smart) phone by hand. After done entering my contacts, I then proceeded to setup Messages, iTunes, the App store etc with the Apple ID of my wife's phone since we really don't have a need for separate Apple ID's.
All works fine with all our Apple iOS devices.
My problem lies with me not being able to plug my iPhone 5 into my computer and being able to make a backup to the computer. No matter what computer I plug the iPhone 5 into, I get the Welcome to Your New iPhone screen. If I right-click on the phone in the left hand column, my only options are Eject (or Restore from backup... if I plug the iPhone 5 into the same computer that my wife's iPhone has been backed up to) as seen in this image.
How do I get the phone to be recognized by my computer so I can do a backup to the computer like my wife's iPhone. I currently do NOT have a backup anywhere of my iPhone 5?
Is the only time you can associate an iOS device to a computer is when it is brand new before being used?
By comparison, I can plug my iPad 2 (running iOS 6.1.3) into any computer (be it the one it is synced and backed up to, or a completely different machine) and iTunes will show the device, ask to update the firmware if an update is needed, and allow me to see what is currently installed, drag and drop items to certain apps that allow it, see the breakdown at the bottom of the screen as to what percent of music, apps, pictures, etc are installed on it and such.
So, why can't I see my iPhone 5 in the same manner when I connect it to a computer?
Any and all advice greatly appreciated.
If any further info is needed, I will be glad to supply it.
Thanks in advance to all that respond.
- DanI would like to preface that I have NOT tried what I am about to post.
I came across this forum post that seems to answer the question I originally posted above.
The post is will itunes erase my iphone if I set it up as new?
Based on this post, it seems that if I create a new library using the hold Shift Key while starting ITunes and then selecting Create library, and then starting iTunes in this new library, when connecting my iphone I should be able to select the Setup as new and then based on the postings in the above link, give the phone a name and it should backup the phone without deleting anything from it.
Again, I have not tried this myself as I finally broke down and created a new user on my PC to do the backup. I came across this link after I had finished my backup.
Just thought someone might find this useful.
Dan -
I was attempting to update my ipad to the newest OS system and it crashed... I came back with it saying that it had an error and did not update. Now I only get the iTunes logo on the ipad witht he usb cord picture.
I have gone into iTunes & it says I have to do a restore. But it does not give me the RESTORE from Backup option. Only the Restore to Factory Settings. Is this normal?
Thank you for any help you can give me.
DMarrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
You can't get it reset; if you could there would be no point in having it. If you have an encrypted backup there are two ways this could have happened:
You checked "Encrypt Backup" in iTunes at some time in the past, either intentionally or by accident
You have a corporate MS Exchange account and your Exchange administrator installed a security profile on your phone that requires the phone'a contents to be encrypted. This, in turn, requires the backup to be encrypted for obvious reasons.
In either case you were prompted for a password the first time you backed up after whichever of these happened. So think about what you might have entered for a password at that time. Fortunately you get an unlimited number of tries. Other threads on this subject have shown that it is always a password known to the user, so it wasn't something made up by iTunes. Also, everyone who has figured it out has found it to be a different password type, so try your Apple ID password, your computer's login password, your WiFi password, your corporate domain password, etc. And try passwords that may have been changed since your first backup. As a last resort there is a professional password cracker available, but it isn't cheap - it's targeted at the law enforcement market - from Elcomsoft. There are also some scam password crackers available that don't actually work and possibly steal your information. It's likely that a developer of one or more of these will post a response with a link (possibly hidden) to their "product". So before clicking any links you might want to install the Web of Trust plugin that keeps track of scam sites and warns you. http://www.mywot.com. -
I've selected the "restore from backup" button numerous times, but iTunes continues to give me the message, "This computer has previously been synced with another device." It then gives me the option to set up as a new phone or restore from backup. I want to put my music and apps back onto my phone! How can I get my computer to recognize my phone again?
I found this article some time ago when I was trying to help someone else in this same situation. This is a copy and paste from the website. The website is provided below for you to read before you try this.
Plug your phone into iTunes
Click setup as a new device
Immediately unplug your phone from the computer
Give it about 30 seconds and iTunes will give a message (I don’t remember the specific, but regarding you unplugging the device and it not completing)
Plug your phone back in
Viola! no restore occurred and you can access everything again
This computer has previously synced with an iPhone or another iOS device. -
Used iTunes to restore from backup and the Apple ID that shows up is a very old one
I have an iPhone 4s. I recently lost all of my contacts for some mysterious reason. I personally think it's a conspiracy by Apple to force me to upgrade to a new phone. Anyway, I hooked my phone up to my computer (Windows 7) and from iTunes I went to Devices, Restore from Backup. I know that within the last few weeks that I backed it up onto iTunes but I cannot figure out from the newest iTunes how to find it. So I restored the backup but it backed up from November of 2012 (I am only assuming this because the most recent pictures that are in phone are from that date). It did restore my contacts from 2012 but there are no recent contacts in there plus I lost all my photos from November 2012 on. Which is no big deal. My problem is that the Apple ID that is showing up is from a very old account. The e-mail address is no longer even valid.I tried to delete iCloud from my phone so that I could put it back on with my new Apple ID but I cannot remember the password of my old id. When I go to reset my password for my old id and the security questions come up the first thing it asks for is my date of birth. When I put my date of birth in it says:
The authentication information provided does not match our records. Please verify your personal information and try again.
I know that I did not enter the wrong birth date when I first set up that account. So now I am stuck because I cannot get any further without that date of birth. I HOPE SOMEONE CAN HELP. PLEASE AND THANK YOU.
PS-Not sure if this matters but I also upgraded to iOS 8 directly before I did the Restore From Backup.Hello risenhauer,
Thanks for using Apple Support Communities.
To reset your Apple ID password without knowing your security questions or have access to the email account, you will need to contact Apple Account Security in your country. Links to contact can be found in the article below.
Apple ID: Contacting Apple for help with Apple ID account security
Take care,
Alex H. -
I'm upgrading to the 5, do i set up a new phone or Restore from backup?
I'm upgrading to the 5, do i set up a new phone or Restore from backup?
That depends if you want your current data on your new phone, then restore from backup. IF you don't then set up as new.
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Hi, I just bought an iPhone 6, 64GB and had everything ready to do the "restore from backup" from my old iPhone 4 8GB. It kept stopping and I'd have to start over from the beginning. When I finally got it to do something with the help of my provider(who had walked me thru from the beginning anyway); I figured I was all set. Then I went to see my pics to use one for my lock screen and there were NO PICTURES AT ALL and only part of my calendar came over. I'm missing a lot of future appointments that I know are set up. I made sure not to wipe out my old one yet; as I will have to since I did the trade in plan; so I still have my old iPhone 4 and it has everything in it, in addition to having the backup on two computers in the house.
I also tried syncing it after the restore since things were missing, but that didn't work either.
I would appreciate any help so I can use my phone and get going with it.
Thanks!Did you choose the wrong back up? There should be a drop box when you go to "Restore from Back up" in iTunes and your iPhone is plugged in, on the Summary page. Choose the correct back up. If you can't find one, and you still have your device, back up your iPhone 4 again and then choose that back up. Or check for an old iCloud back up if you have one.
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Anyone help? The photos on my iphone do not all upload automatically to my pc, only some of them.
Anyone help? The photos on my iphone do not all upload automatically to my pc, only some of them.
Are they all Camera Roll pics?
Only Camera Roll pics can be imported. -
why is the ios6 compatible for all the iphones but not all the phones got the all upgrades, for example the panorama camera?? this is another reason I am starting to dislike apple. An ipod is able to us an upgrade but not all the phones are? makes sense
"why is the ios6 compatible for all the iphones"
Ios 6 is not available for all iphones. Original Iphone and iphone 3 are not supported.
"but not all the phones got the all upgrades, "
This is common for most any device/computer. Not all iphone/computer/device models can handle all of the new features. Like any device, hardware is limited and cannot always support all new features and software. -
ihone 4s lost all contacts. I tried to restore from backup but the error message now says there is not enough room. I have deleted all the apps without making any more room on iphone. Why did contact disappear and how do I get them back?
In the simplest sense, archiving a file means making a copy that you never change and never discard. You already know how to do that.
iPhoto has built-in archival features, in the sense that it saves all versions of an image that you've modified. As long as you have adequate backups, you don't necessarily have any reason to archive an iPhoto library. If you want to delete images from the working library but still have access to them in case you change your mind, then you do need to archive those images. I don't have a specific suggestion as to how you should do that. You might post a question in the iPhoto forum.
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