I just got iPhone 6 and am trying to restore my iPhone 5 backup but it keeps saying backup failed. Please help.
Im trying to restore my iPhone 5 backup that i made a few minutes ago to my new iPhone 6 - but it keeps saying backup failed. What do i do - need help Please.
Here's what I found in this article Update and restore error messages on iPhone and iPod touch about error 14:
I think you should start with checking the security software settings first.
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Similar Messages
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I just created my apple id and i tried to sign in on imessage but it keeps saying that it is already in use however this is the first time that i'm using my apple id to sign in on any device,what the problem could be?
You must create the account using an Apple device, a Mac (Lion or greater) or an IOS device (IOS5 or greater). Having done that you will be able to sign in from your Windows machine.
FYI, iCal is an application that can display calendars from iCloud (and others) it is not a calendar itself, merely a calendar client. In Windows Outlook is the calendar client. -
its a 4s, backed up on the 5/sept at 10.49pm, trying to restore on 7/sept and it saus password incorrect.
have tried 1234, 0000, and my only itunes password, and the lock phone password i had when i restored it.
resarted my computer, turned device on and off....still cant do it..
i'm annoyed now!
can anyone help??
thanks
bambicoBecause when you first saved an encrypted backup that is the password you used. The backup password does not "track" your password changes; it stays with what you started with unless you change it.
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so i was updating my ipod touch (4g) to ios 6 and i needed to stop it in the middle of updating. so i held the home button and the lock button at the same time for it to restart. It started turning on with the apple symbol and then the screen went white. I kept trying to do the same thing but it wouldnt work. Eace time i did that the screen was a different color. I was yellow/white at one point, blue at another time and sometimes the color behind the apple symbol. It got really HOT and i just let it die. When it was dead i put it on a charger. once it got charged up it started turning on with the apple symbol. then it turned white again and then restarted without me touching anything. When it restarted it turned the blue again. i took it off the charger immediantly because i didnt want it getting as hot as it was before. ive tried every way i know how to fix it but not putting it in the computer because i dont want it to ruin the computer. Please help because i really dont want to get a new ipod. Ive read a lot about how to fix it here on apple but there all the same answer and it still doesnt work. Please respond ASAP! thank you! i could really use your help right now!
First see if placing the iPod in Recovery Mode will allow a restore.
Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If not successful then time for an appointment at the Genius Bar of an Apple store. You are not alone with this problem. -
Help pleaseeeee
Is Find My Phone turned on?
You'll have to login to iCloud.com, from any computer, locate, then erase your phone. Once done, restore from backup, if you have one.
That's the only way for you to fix this. -
iPhone 4s won't connect to any wifi, have tried every restart, reset and update. The signal just got weaker and stopped altogether. The wifi address box in settings / about says N/A. Any ideas?
Hi there montypony24,
You may find the troubleshooting steps in the article below helpful.
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
-Griff W. -
my iphone 3gs stopped working and i tried to restore it on itunes but it said a file was corrupt any suggestions?
What file did it say was corrupt? What error number? What is showing on your phone right now? What version of iTunes? What kind of computer?
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Just got my 1st iMac, trying to load my iTunes library, but it only seems to want to load "purchased" music, not the music I've loaded by disc etc
Easiest way is to use Migration Assistant application in /Applications/Utilities/ on your computer.
This will migrate all yoru user data from old computer.
See this -> http://support.apple.com/kb/HT4796 -
I made a new apple ID and im trying to restore my iphone but it wont sync to itunes
I made a new apple ID and im trying to restore my iphone but it wont sync to itunes and my iphone is disabled. I forgot all my stuff to the account i used on the phone. HELP ME PLEASE
http://support.apple.com/kb/ts4451
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My delete button in my to do's closes the app. I've closed all the background running apps and have restarted my phone and even tried syncing to my iTunes. It's driving me nuts. Please help!
Will not complete a sync without crashing and saying cannot read to the device or something to that effect.
That sounds familiar.
Just doublechecking ... have you worked through the suggestions from the following document in the course of your troubleshooting to date?
[What to do when Windows displays a blue screen error message or restarts when syncing the iPhone or iPod touch|http://support.apple.com/kb/TS1502]
(The stuff I was worried about in my initial reply has since been documented in its own troubleshooting document. Some of the symptoms of that are covered in: [iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441] ) -
I am trying to log on to iwork but it keeps saying that my password is incorrect. I have already reset it and entered my new password and it still is not working. what should i do?
I really can't comprehend the logic that leads to believe that password for old apple id will come to e-mail for new id. Buy may be I just misunderstood something. Contact Apple for assist with password retrieval. If you can verify yourself as account owner they may be able to help you.
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i think itunes has removed my iphone software. because now not showing home screen. when i tried to restore my phone there generated an error no is 1015. please help me how can i recover my iphone again?
From the article which you posted your question from:
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. -
i forgot my passode to my ipod and im trying to restore it. i went through some steps. says connect ipod to itunes then when i connect box comes up n says i have to unlock my passcode to my ipod which i dont know. i thknk its lock now. want come back up to the passcode screen
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
I keep trying to buy something from a game but it keeps saying purchase failed and I know I have money on my card. so any help?
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
I have OS 10.4.11 with only 512 MB of memory and am trying to download Snow Leopard 10.6.3, it requires 1GB ram please help.
See Here for Installing RAM...
MacBook http://support.apple.com/kb/HT1651
Be sure to get the correct matching RAM for your Computer
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