I just got my MacBook Air and every time I go to a website other ads and websites pop up saying I need to clean my mac out. Any ideas on what I should do?
When I am surfing the web other websites pop up saying I need to clean my mac out or I am a winner of something. I just got my Mac so I'm not sure how this happened.
You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one. Even if you find none of the items listed in this step, go on to Step 2.
Step 2
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Similar Messages
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PLEASE HELP!
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best. -
i just got an macbook air for christmas and i can't seem to find pages, keynote, and numbers. when my mom got the macbook the guy she bought it from said it came with those applications, how do i locate them? please help
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠ for any new device running iOS 7, and are also available as free updates for existing users. GarageBand for Mac and iOS are free for all OS X Mavericks and iOS 7 users. Additional GarageBand instruments and sounds are available for a one-time in-app purchase of $4.99 for each platform. -
My iPhone and iPad are on my moms icloud account and i just got a macbook air and i want all my devices on my own iCloud account - i went to all of my settings and it won't let me change my iCloud account on my phone and iPad. can i change this?
You will have to do more than simply changing settings in your moms account. To set up everything in your own account, go to Settings > iCloud > scroll down and press sign out. From this, check out this link for how to setup iCloud on all of your devices after making a new icloud account on your phone: https://www.apple.com/icloud/setup/
Before you set that up, you will have to make a new iCould account which you can simply do after you sign out of your mom's account on your devices.
Hope I can help! -
i just got my macbook air, less then a week ago, and at least once a day it has frozen and ive had to restart it is there a way to fix that?
If the MBA is within 14 days of the purchase date from an Apple sore, you may return it for a refund or an exchange.
Regarding the specific problem you are facing, can you provide more details, such as the application that you were using and exactly what the response was.
Ciao. -
i just got the macbook air for christmas and i also got the dr dre headphones so i am trying to enable my soundcheck on my iTunes but i cannot figure out how to find where sound check is located can someone please help!!
Go to the iTunes menu > Preferences > Playback.
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I just got my macbook air and i thought i'd set up my email but it is not working and I do not understand anything on the website. I have a gmail account if that helps.
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
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I just started my Macbook air the first time, connected it with my wlan and know it asks me for a password and it does not accept the only password I know, what can I do?
It needs the user password for the wireless router, that would have been set by whomever installed the router, if that was you then try to find the password. If you can not find the password reset the router to factory default and set it up again.
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I updated to 3.6.15 and every time I open Firefox the Thank You for upgrading window pops up along with my normal homepage. How do I get rid of that?
This link shows how to do that - https://support.mozilla.com/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox
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How do i get rid of the pop ups that are constantly popping up on my mac. Everytime i search for anything on google an ad for mac keeper comes up and every time i access Netflix another stream of ads pop up... Do i have a virus HELPPPPPP
You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
this phone cannot be used because the required software is not installed. i have installed and re installed the program and every time i plug my iphone 6 in the same message pops up
Have managed to cure it based upon the following information received -
I keep having this problem with iTunes when I try to connect my iPod Touch to iTunes. I keep getting this error message: "This iPod cannot be used because the required software is not installed".
What I did:
Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.
I have already done this required step about a hundred times and I am still getting this same error so if you have any idea of what I can do please help.
Solution
I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:
1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
4) Click OK
5) Double click the AppleMobileDeviceSupport64.msi
6) Tell it to Repair your current installation
7) Done! -
I am trying to convert an Illustrator cs6 file to a PDF and every time I do it, I lose all text and images. Can someone provide some assistance? Thank you!
It's always a good idea to supply platform and AI version info.
How are you "converting" the file? Are you choosing "Save As" and selecting PDF from the file format options? This will bring up additional save options. I would suggest "Illustrator Default" setting unless you have specific needs. -
hello .. i am using mavericks OS and it is showing it needs updates about 800 meg. and every time i download that it dosent do anything and again it is beginig to download again and again that.. please help me. the update is 10.9.2
To answer the post title FireFox save all downloads automatically in the download folder, which you can find in the Documents folder. If you want to choose where to save your downloads go to tools>options>check always ask me where to save files.
Secondly, I am assuming you have IE 8 installed as this is the only version that supports this fix that is currently not in beta. Go to control panel>internet options>advanced tab and reset the settings at the bottom. This may or may not fix the problem but it is a good first step. -
iTunes keeps saying its the latest version. Ive downloaded a 4.3.5.ipsw but when I try and restore from this iTunes says the firmware isn't compatible...any idea's what to do next?
The iPod 3g will only support iOS up to 4.2.1 and nothing beyond that.
Allan -
I tried to export photos from iMac to iPad using a USB flash drive. The photos are on the drive but when I plug it into the iPad, the iPad says the device requires too much power. Any ideas of what type of USB flash drive I should use?
You can transfer photos outside of iTunes. I do it all the time. THat said, i have a 50/50 success rate with them. I'd avoid sandisk and kingston, their bundled software triggers the 'too much power' warning.
I've had mixed luck with lexar, some work, some don't.
I did have good luck with an older 4 gig geek squad one.
Look for drives without software on them, without bright LED lights and I haven't gotten any larger than 4 gig to work, but that may just be me.
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