I just got my new iPhone 16 days ago and when I try to download an app it always give me a message "Cannot connect to ITunes Store." What can I do to fix this?

Please if anyone can help me help....

Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.
Here is how I got it fixed.
1. Contacted iTunes store support
2. Followed their instructions and replyed with the following info:
An order number from one of my purchases
Last 4 digits of the c.c. Used for the iTunes store acct
Answer to one of my security questions
And 2 items from this list.
Birthdate
Billing address for Acct
Phone number on acct
It was after all of this that they saw that someone had made an account modification back in February when the issue began. Seems they changed my email address just slightly and that is what kept me from being able to sign in and not a password issue. This was likely due to a phishing email that came out in conjunction with iCloud asking users to change their passwords to a more secure form by adding a capital and number.
To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
Hope this helps
Crash

Similar Messages

Maybe you are looking for

  • Array Example Not Working

    I'm working my way through a JAVA 6 text book to try and learn the basics of the language but I'm getting an error with code which is straight out of the book. the program is as follows. import java.util.*; import java.awt.*; class HalfDollar {      

  • G500 - Bluetooth not listed in device manager

    Hi, Bluetooth is not listed under device manager it doesn't appear in pc settings/pc and devices neither does the bluetooth switch appears une aiplane mode my model; product: 20236 serial: xxxxx thx Moderator comment: Serial number(s) removed to prot

  • User Authentication in Mobile Access

    Greetings, community! Does anyone try to allow mobile users access to Internet through TMG 2010? We have Radius server who authenticates users mobile devices and gives them access to our Wi-Fi Network. Users mobile devices get IP from TMG Internal Ne

  • How to reinstall without a disk

    How DO I reinstall without a disk

  • Spliting the periods in md61

    Hi we have the option of spliting the periods in to months weeks or days in md 61. but my client plans his requirements in a period of four weeks ie slightly less than a  month. in which place in img do i create a new  new period as month which is eq