I just got new apple headphones and the earpiece came off, how can I get new ones?
I read that the 5s and what's included in the box when you get it comes with a 1 year warranty and I take care of my earphones so I don't know why the earpiece just broke off. Would I need to buy new ones or can I get new ones from apple since the year warranty isn't up yet?
Bring them to Apple and find out. The Genius will examine them. Only the Genius can determine if the headphone broke from manufacturer defect or from user abuse.
Similar Messages
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i just bought an iphone 5 and the pin is missing, how can i verify it is brand new and i was not sold a refurbished phone
after reporting a fake problem, i was asked for my serial number, i entered it and got this message
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Doesnt this mean this a returned/refurbished iphone? it was sold as brand new -
On startup, I get a gray screen w the apple logo and the gear going underneath, help can't get into my sign in and password..
Hi there,
Yes it does. Please read this training manual that is supplied by apple that clearly states that it does.
http://service.info.apple.com/service_training/en/010/comp-theory/index.php?page =startup
Oh, if you cannot access it please look here.
Please note that the ""Some other issue" means that there could be a possible other issue, but the chance of that
happening is small.
Thanks an ACMT Trainee (Apple Certified Mac Technician) -
Hi, I purchased apple applications and did not receive receipt, how can I get the receipt?
Hi,
I purchased some apple applications and already paid for this in my credit card, but I did not get receipt for it.
The purchase was on July 5, 2012.
How can I get the receipt for this purchase?
Thanks!Call the Apple Store and inquire. I believe I read that it can take several weeks for them to send the card, but I'm not certain. The store should be able to tell you.
Regards. -
My screen on my iPhone 5s 16g has broken and i just received a new one in the mail. i want to sync my old phone to iTunes so i can restore my new one, but cannot sync do to the fact that my screen is broken and i am unable to unlock the phone… how can i get around this?
You don't. If you use a 3rd party to "fix it" or attempt to do it yourself, Apple will reject the return and charge you the full price of the phone as if you had not returned it at all.
It's too late. You should have been backing up before it failed. -
I tryied to download a new movie to itunes and I started to watch the movie before the download was done and something went wrong with itunes and the movie stopped playing and I couldn't close the movie so I turned off the computer and then I turned it on again, but now I don't have the movie anymore.
and now its down from 2 hours left to 46 min left, for some reason after 11pm the speeds change on itunes store and Apple tv for the past 3 days
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I can't play my music from my cds on my ipod because they are in grey how do I get them back to normal
SKF5656 wrote:
I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back.
No you didn't.
Now everything is in the cloud
Except for anything you did not purchase in iTunes Store.
Only you iTunes purchases are in the cloud.
Reada the article that brenden dv posted to copy your iTunes library to new computer. -
EXPIRED TRIAL....................trying to recover work created on MUSE TRIAL.... I will purchase the program however i want to recover work i created.
Any work you created and saved will be on your computer. Of course, if you don't purchase the program, you can't work on what you saved.
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HT1539 my movie doesnt want to download... i have a redemption code and the cd... how can i get it?
the movie doesnt download..
Hello archik83
Check out the Downloads Window to see what is going to the drop down menu Window > Downloads. You can even resume the download there. Also check your purchase history to see that it has been redeemed so you can download it again.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Regards,
-Norm G. -
I create a Project and when im working on it every thing is Fine, when finished I close the Project and Save it. But when i am ready to re open it later Only the SMPTE Meter is displays on My Deskktop with The Projects Name in it. Why wont the proect display?
Because you closed the main window before saving. Hit cmd-1 to get it back.
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Hi
Hi I just got my new Apple TV and I cant figure out how to connect it with My MacBook Air (11-inch, Late 2010- Processor 1.4 GHz Intel Core 2 Duo) OSX Version 10.8Are you referring to mirroring or you just unable to set up homesharing.
AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi. -
i just got an ipod 5 and the person that had it before has it link to there apple id and didnt give me a password i did a hard reset and nothing happen it still asking me for a password how do i bypass that cause i want to start useing it
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service -
Just got an ipad air and the apps that are meant to be free ie pages iMovie are coming up with a price how to I get them free
EvaCarton wrote:
I have this problem too on my ipad 2.
It's best to create a new post rather than tag onto an older post.
How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad
http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
About Free Apple Apps for iOS 7 compatible devices
http://support.apple.com/kb/HT5913
Cheers, Tom -
Purchased a new Apple TV and the remote double clicks each time I press the button. It worked fine during set up and for the first two days. I have since moved it and this problem started. Restarted,reset,unplugged,changed remotes, no change. Latest software update. This is really annoying. iPhone remote app works just fine. Any suggestions?
That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it... -
I moved iTunes folder location, now all my personal song ratings and playlists are gone. How can I get them back? All the iTunes files are intact, just in a new location. Running iTunes 11.1.5.5 on Windows 7
Put everything back the way it was.
Them move the folder correctly.
http://support.apple.com/kb/ht1364
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