I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried

I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried opening a document created with InDesign v9.x Cloud version and I get an error that do not have the latest... what is going on here?

CS6 Master Collection is the last perpetual licensed product. The files created with CC version of Adobe apps are not, in many cases, compatible with CS6 versions.
Is there some reason you thought they were?

Similar Messages

  • I just installed Creative Suite 6 and want to know if I can uninstall versions 5 and 5.5

    I just installed Creative Suite 6 and want to know if I can uninstall versions 5 and 5.5

    Adobe upgrade installers are always full installers and do not need to find a previous version installed.  If they don't , they just prompt you for the old serial number as well as the new one.
    That being said, if you plan to uninstall older versions, the time to do so is BEFORE you install the newer version.  The problem is that when you run the uninstaller for each older version, they will in turn mess with the newer installation iof already present. There are just too many similarly named files in similar locations for each version.
    If you already have CS6 installed, running the CS5 and CS5.5 uninstaller will mess with your existing CS6 installation.
    At this point, you're better off uninstalling all three versions, running the Adobe CS Cleaner and then re-installing CS6 from scratch.
    I know, it sounds like a pain—and it is—but it will save you a lot of grief later on.

  • I just installed Creative Suite 6 Design & Web Premium - I already had Photoshop CS5 - it is still o

    I already had Photoshop CS5 - after installing the Creative Suite 6, the CS5 is still on my hard drive.  Should I uninstall the CS5 or do I need to keep it for some reason.  What is the best way to uninstall the CS5.

    There is no requirement to uninstall CS5, but feel free to do so. Just be aware that you will have to reinstall CS6 after that to fix file associtaions and shared components...
    Mylenium

  • I have just installed Creative Suite CC free trial. When opening Photoshop I get an error. "Adobe Photoshop CC 2014 has stopped working". My graphics drivers are the latest so that's not the problem. Please can someone help?

    @

    Which operating system?
    How much memory?
    Does your system meet the min-requirements to run CC 2014?
    System requirements | Photoshop
    Nancy O.

  • Can't install Creative Suite CS5.5 on Macbook Pro

    I recently purchased a new Macbook Pro and tried to install the trial of Creative Suite CS 5.5 Master Collection.
    After pressing the "Download Now" button, a new window opened up saying "Install Adobe Download Assistant."
    When I double click that, the download window opens up. But the whole download bar has been loaded, nothing happens. No window pops out or whatsoever.
    I tried to contact Apple to see whether they could help me, and the person told me that a possibility is that the system reuirement states that it's compatible for "Mac OS X v10.5.8 or v10.6; Mac OS X v10.6 required for Adobe Flash Builder™." Apparently the one I bought is a newer version of 10.7.
    Do you maybe have an installer for the 10.7 version? Or any other solution to this problem?
    Thank you.

    Hi,
    You need Snow Leopard. If your MacBook can be update - http://store.apple.com/uk/product/MC573Z/A/mac-os-x-106-snow-leopard.
    Jim

  • How do i download and install creative suite 6 with a serial number?

    how do i download and install creative suite 6 with a serial number?

    Download and Installation Help -
    https://helpx.adobe.com/download-install.html
    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  • I have creative suite 5.5 for windows, i have just brought a mac, how can i install creative suite?

    i have creative suite 5.5 for windows, i have just brought a mac, how can i install creative suite?

    brook55 wrote:
    i have creative suite 5.5 for windows, i have just brought a mac, how can i install creative suite?
    You cannot install CS5.5 Windows onto your Mac.
    You must either purchase a new copy of CS6 for your Mac or join the Creative Cloud (and pay the monthly fee).
    If you join the Cloud you can then install CS6 (and soon version CC) on both your Mac and Windows for the same membership fee.

  • How to install creative suite 4 on windows 8.1?

    I have a new Windows 8.1 laptop and am trying to install Creative Suite 4 on it.     I was able to do this on another laptop with 8.1, but that was over a year ago.   When I tried installing to the new computer from the CD, I got a message that "the Installer database is corrupt."   I contacted Adobe Support, and per their instructions I downloaded the "ADBESTDSCS4_LS1.7z" and "ADBESTDSCS4_LS1" files from the Download CS4 products page.   I clicked the applications file, and it created a  "Adobe CS4\Design Premium\Adobe CS4" directory under my desktop.  However, when I click the setup file, I get the same message - "the Installer database is corrupt."   I contact support again, and they told me that CS4 doesn't work with W8.1 - which is nonsense because it installed just fine on my W8.1 ultrabook.   So - what are the steps for installing CS4 on Windows 8.1, and how do I deal with the "installer database is corrupt" issue?   Thanks!

    I found the solution.  I did some research and found references to deleting the caps.db files under older versions of Windows.   I did find a caps.db file under C:\Program Files (x86)\Common Files\Adobe\Backup.   I deleted the file, and then right-clicked the setup file and used "Run as Administrator" (didn't do that the first time),    Everything installed fine, except for an error message with Adobe Flash CS4.   But so far, the programs seem to work fine.   BTW, Adobe Reader 11, Photoshop Elements 11, and Premier 11 came preinstalled with my computer), which may have created some conflicts.
    For what it's worth, Adobe's own website indicates that there are no known issues with Windows 8.1 for CS4 (http://helpx.adobe.com/x-productkb/global/windows-8-1-compatability.html).

  • Good morning , I have installed Creative Suite 5.5 Design Premium and I want to uninstall the Adobe Indesign CS5.5. Deactivation of the license is necessary before then reinstall ?

    good morning , I have installed Creative Suite 5.5 Design Premium and I want to uninstall the Adobe Indesign CS5.5. Deactivation of the license is necessary before then reinstall ?

    Are you just uninstalling ID, and leaving the rest of the suite in place? You don't need to deactivate to do that.
    A suite license does not permit you to install individual components on many different machines so that different users have access to them, if that is what you are contemplating.

  • Script error when installing creative suite 4

    I've been trying to work this one out for days.
    I uninstalled the creative suite to see if it would help download dreamweaver(I've since given up on dreamweaver for the time being). So when I tried to re-install creative suite an error message popped up right after the components page when I click next.
    Internet Explorer Script Error
    An error has occured in the script on this page
    Line: 1879
    Char: 2
    Error: 'id' is null or not an object
    Code: 0
    URL: file:///C:/program%20files/common%20files/adobe/installers/1e3ba55b33b1e8227645fbac82acca 3/resources/common/scripts/utils.js
    Do you want to continue running scripts on this page?
    Yes/No
    It makes no difference whether I click yes or no. On the next page it freezes at 'preparing to install'. This has happened everytime.
    Urgent help needed!

    Hi dear Experts,
    I URGENTLY need your HELP!
    I got the same script error message and don't know how to solve it ....after 3 days of searching and trying.
    Due to a system crash I reinstalled the same Win7x64 Ultimate (=> clean image, incl. SP1 and all updates, drivers etc) on the completely same computer hardware. But still the same package CS4 Design Premium refuses to get reinstalled again.
    BUT, I can not install CS4 Design Premium (Western Version), even though I have the original CD’s. It shows after checking the system profile and let me enter the license code and choose the software component to be installed, suddenly a window pops up saying exactly the message of above. I also tried to install as test version....
             An error has occured in the script on this page
             Line: 1879
              Do I want to continue run this script? (yes/no)
    Either way, the system starts with the next screen, but stops working at all. Nothing happens.
    So I downloaded the files from
    http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
    and tried the same with the download. After unpacking to a temp file and starting “SETUP.EXE” the system does a system profile check for about 75% and then stops …simply does not do anything anymore.….for ages. Ok, another trial brought me further but only to the script error.
    Note: any other Software including Adobe software, like: Lightroom 3, PS Elements 9, Acrobat Reader …. etc do not have any problems with installation.
    What did I do to help myself:
    - I tried again recopy the clean Win7x64 boot image and tried again... same result
    - used the cleaner tools http://www.adobe.com/support/contact/cs4clean.html , but actually it does not offer the cleaning tool for CS4 but for CS6, but still I managed it successfully, no impact on the installation process of CS4
    - I deinstalled any other adobe products, including Flash player, shockwave player , air, Reader, ...what ever Adobe was the product I deinstalled .... no impact
    - I tried to install the package in Windows protected mode => does not even start the installation.
    - I tried a new user (administrator rights) and .... same ****
    Does anyone has an idea how to solve this problem?
    ... and no, to buy an upgrade is not an option for me.... then I take the hard way and change to CorelDraw Graphics Suite. I paid my full license and the CS4 is doing what I need. It is already very hard to swallow that CS4 is not support the very young CS4 (and I don't mean improvement, just to keep investment alive) ... So no option!
    Hardware:
    ASUS mainboard, Intel Pentium D90, RAM 8GB, Sapphire HD6950 Radeo AMD Graphic Card, ...but nothing has change since previous working installation.
    I appreciate any help and thank you in advance for looking into this.
    Best regards
    Georg

  • Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6". Where can I find it? Thanks for

    Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6“. Where can I find it? Thanks for your answer! Jana

    Prompted to install Java SE 6 Runtime | Mac OS 10.9
    Mylenium

  • Can I install Creative Suite on more than one computer?

    Hi,
    I have bought Adobe Creative Suite 6 Design & Web Premium, Student and Teacher Edition. I own an IMac and Macbook Pro. I have installed the Creative Suite onto my IMac. I have recently bought my Macbook Pro. Can I install the creative suite onto my Macbook as well as having it already installed on my IMac? I'll need to use both computers at the same time when running the programs in the creative suite.
    Thanks.

    Hi kglad,
    Thanks for that. So I'm not supposed to use both at the same time, or am I not able to? Because I usually do use my laptop when travelling but often still have the same programs open on the laptop still while I jump onto my Imac and use the same programs.

  • I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

    I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. Have Disabled UAC and Startup items and Services with no success. Please help - frustrated to no end. Can someone help me?

    make sure you're using the adobe cleaner, not crap cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    copy the installation files to a desktop folder and install from there.

  • I recently got a new HP PC 500-267c/64 bit Windows 7 computer. I installed Creative Suites CS5 and I cannot scan into Photoshop? It says I need the Twain Plug In. How do I get it?

    I have a new HP PC 500-267c/ Windows 7/64 bit c omputer. I installed Creative Suites CS5 and I cannot scan into Photoshop.
    It says I need the Plug In Twain to scan into Photoshop and can download it but nothing else. How and where
    do I find the download?

    http://helpx.adobe.com/photoshop/kb/twain-plug-photoshop-cs4-cs5.html#main_Photoshop_CS5_a nd_TWAIN
    There's no 64 bit TWAIN so you need to use the 32-bit version of Photoshop. Personally I'd recommend that you use the scanner software as a standalone application and forget TWAIN, which is rapidly becoming obsolete and more or less abandoned everywhere. All it does is call up the very same scanner software, only from within the PS UI, and tying up Photoshop in the process.

  • I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
    You are welcome to post any specific errors you are able to discover within your installation log to this discussion.  Since you are using Windows then Exit Code 15 could mean one of the following:
    Installer database is corrupted
    Update pending to your operating system
    Improper permissions set for the Media.db
    The installation log file should provide additional insight into the exact error you are experiencing.  Please make sure to use the find command to look for the words 'ERROR' and 'FATAL' to locate the relevant error messages.

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