I just installed CS 6 and now my Acrobat Pro is crashing. I marked several spots to redact and when I applied the redaction, it crashed and produced a report. How do I get it to stop crashing.

I just installed CS 6 and now my Acrobat Pro is crashing. I marked several spots to redact and when I applied the redaction, it crashed and produced a report. How do I get it to stop crashing? I am on OS 10.9.4

Report the problem to Adobe Acrobat Support along with sample PDFs and detailed description of the steps you perform.

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After installing Mavericks my iMac opens with the "rolling surf" desktop. I can then start my preferred desktop from a saved 'photo but when I retsart the iMAc it reverts to "rolling surf". How can I get it to remeber to open with MY choice rather than Ap

After installing Mavericks my iMac opens with the "rolling surf" desktop. I can then start my preferred desktop from a saved 'photo but when I retsart the iMac it reverts to "rolling surf". How can I get it to remember to open with MY choice rather than Apple's?

I did a little research on this, as I found some strange things with the .plist files.
It appears that Apple has changed the way that the plist files are handled, and there is now an extra step in the trashing-the-.plist-file fix:
1. hold down the option key
2. in the Go menu in the Finder, scroll down to Libary
3. in Library, find Preferences
4. in Preferences, find com.apple.desktop.plist and drag it to the trash.
5. go to Applications > Utilities > Activity Monitor
     1. Sort by Process Name and look for two processes named cfprefsd.
     2. Make sure you select the one that has your user account, not "root", listed as the User.
     3. Click the X up at the top left to kill that process
5. restart
6. this will generate a new .plist file, so you will have to reenter your preferences.
Sorry for the confusion. Could you try this and let us know-

The photos in my IPhoto have all become mini-thumbnails and I can't open or edit them. When I print the image it comes out normal size. How do I get the thumbnails back to the standard size and be able to work with them?

The photos in my IPhoto have all become mini-thumbnails and I can't open or edit them. When I print the image it comes out normal size. How do I get the thumbnails back to the standard size and be able to work with the photo files?

What version of iPhoto and system are you running? On the guess that you're running the latest iPhoto, 9.4.2, Try the following:
1 - launch iPhoto with the Command+Option keys held down and rebuild the thumnails, Option #2.
2 - It may take 2-3 attempts so don't give up after only one attempt.
OT

When recording my midi keyboard when I press the pedal down it records a low E, how to I get rid of this?

When recording my midi keyboard when I press the pedal down it records a low E, how to I get rid of this?

It was gift back in September. You can follow the instructions in the link below to remove them:
Remove iTunes gift album "Songs of Innocence" from your iTunes music library and purchases - Apple Support

TS3989 My 5th gen ipod touch was stolen. I removed the device from my iTunes account, but their pictures still show up on the photostream on the one I purchased to replace it. How do I get this to stop, the cops have no interest in their faces, nor do I

My 5th gen iPod touh was stolen a month ago. I immediately removed that device from my account and yet today I looked at my photostream and there are tons of pics of these people on my photostream. How do I get this to stop?!?

Change your iCloud ID password: http://support.apple.com/kb/HT5624. After doing so, go to Settings>iCloud, tap Delete Account, then sign back in with the new password.

I just upgraded to Mountain Lion. Now I can't open more than one website at a time. When I do the first site, minimized and in the dock, is taken up by the second one.

I just upgraded my computer from Snow Leopard to Mountain Lion. I used to be able to have as many websites open as I wished. Now when I open a website and minimize it, it minimizes and moves to the dock just like it used to do. But now when I open a second website, it takes the place of the first one down in the dock that was minimized. I can't open more than 1 website at time now.

There is something basic going on that unfortunately has me stumped.
Before you spend the $20 please try creating a new user, for testing purposes:
Creating a temporary account to isolate user-specific problems: Isolating an issue by using another user account
That is easy enough to accomplish. If Safari and the Dock behave as you expect while using that account, it will help determine the cause. Please report the results of this test.
Delete the temporary account after you finish testing.
Many of those features I mentioned are new in Mountain Lion, and represent a significant change from Snow Leopard. Though you should certainly continue to use your Mac the way you have been accustomed to using it, you may find using Mountain Lion's new features advantageous. If you are fortunate enough to have an Apple Store nearby, you would benefit by taking advantage of Apple's many free workshops: https://www.apple.com/retail/learn/
Otherwise you may find yourself spending the $20 often. The help available here is often better than Apple's. It is not always correct, but it is always free.

How can I get Shockwave to stop crashing?

Shockwave keeps crashing and now won't even let me load Farmville on fb....I have gone so far as to uninstall and reinstall it but this problem still persists. Has any one else encountered this problem? If so how can I fix it?

Hi Bubblegut. Do you get a crash error? You may be experiencing a Flash problem rather than Shockwave. People do get confused as Flash was once reffered to as Shockwave Flash. Now, Shockwave just corresponds to Director.
The Flash forum us at:
http://forums.adobe.com/community/flashplayer

Installing and now updating Acrobat Pro XI onto my Mac OS 10.1 has caused me no end of grief.

The iMac is very new, and now has Mavericks installed. The Acrobat XI came via a download. Error message 1301 when trying to update Acrobat.
Any suggestions?

See my answere to your post in the Mt. Lion forum.

I just bought a new computer, now itunes tells me I can only sync with one computer. It only offers me the choice to erase and sync. I do not want to erase my ipod, I just want my music on the new computer. Can't I just transfer the songs from the ipod

I just bought a new computer. Itunes only offers me the option of erase and sync, as I can only have it sync'd with one computer. I want to move my music to this computer from my ipod. Is this possible, or do I have to go back to my cds and upload everything from there? I just want to be able to move my music from my ipod to the new computer.

You need to transfer your iTunes Library from the old computer to the new one - then you can carry on syncing as normal. You can't move non-purchased music from an iPod to iTunes using iTunes. For purchased music, choose iTunes > File > Transfer purchases...

TS2529 just updated my iphone 4; now I cannot sync with my music on my mac nor download music from itunes. all other items: photos, calendar, email syncs; not music. how do i get music on my iPhone?

I just updated my iPhone 4. I now cannot synch with music on my iMac nor can I download from iTunes. All other syncing activity works: calendars, email, ibooks and contacts are all automatically updated across all devices. Not music.
How do I get music to download and sync?

Plug your phone into itunes.
Click the iphone there, and go to the music tab.
Is the Sync Music tab checked off? And is the entire music library selected?

My wired Apple Magic Mouse is frozen and I am unable to move around on my Mini Mac. I receive a window saying the computer cannot locate a wireless mouse. How do I get my mouse to work again.

My Magic Mouse is frozen. How do I get it to work again? Also I keep getting a window that says it cannot locate my wireless mouse. I do not have a wireless mouse.

Got confused between your header question about a wired mouse and the main question about a wireless mouse. You said your magic mouse was frozen and added you do not have a wireless mouse. Problem is ... the magic mouse is wireless. The original mighty mouse was the corded version.
The wired mouse is a regular problem. After two to three years it tends to clog up. You can clean it (to a degree) as follows.
Using an alcohol moistened, not wet, cotton bud, scratch at the mouse ball for a minute or so. Then turn it upside down and on a clean piece of thick white paper or card on a firm surface, vigorously rub the mouse ball on the paper in a regular figure of eight. Do this for a minute or so and occasionally tap the mouse on the paper. This will help dislodge bits of fluff etc. Then try again

Why does a skull come up on the screen when i turn the ipor touch on. it wont go away. how do i get rid of it?

why does a skull come up when the ipod touch is turned on. it wont go away how do i get rid of it?

Someone before you must have done it. Connect your iPod touch with your computer. In iTunes, under Devices, select your iPod touch, click Restore button and set up your device. Everything should get back to normal.

The icon that appears when you change the volume is stuck on my phone. how do i get it off my screen

the icon that appears when you change the volume is stuck on my screen. Can anyone help?

Hi antdagreat601,
Welcome to Apple Support Communities.
If you haven't already, I'd first try restarting or resetting your iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your device
Note: Reset your device only if you are unable to restart it.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If the volume icon doesn't go away, see our iPhone Troubleshooting Assistant for more help:
http://www.apple.com/support/iphone/troubleshooting/
Have a great day,
Jeremy

How do I get Firefox to stop crashing when opening?

I've been using Firefox for years but now it keeps crashing when opening and all I get is the Crash Report Dialog Box. I'm using version 3.6.12. Downloading it again does not help. Most important is getting back in to save my bookmarks. Some of the FAQ's mentioned creating a a new profile to get around the crash problem, but doesn't that mean Firefox has to be running to get to the Profile Manager?

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
Firefox doesn't need to be running to access the Profile Manager to create a new profile.<br />
So if you didn't manage to start Firefox in Safe mode then you can try the other suggestions in these articles.
* [[Firefox crashes]]
* http://kb.mozillazine.org/Firefox_crashes

PSE 7/Windows 7- How do I get PSE to stop crashing when I try to share photos?

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Catherine

I"m not sure exactly what to do because once I got mine sorted out I can't exactly replicate it to test it, but it's like somehow your ID gets messed up.
I tried to download an app, then Apple thought that I'd never bought anything from my device so went through the whole 'give your secret questions' thing and ended up having to call apple to get them to reset.
Long story short, the inability to update has something to do with the App Store not recognizing your device, even though part of it does recognize your device (which is why you get the little badges)
You could try downloading a free app and see if you can verify your ID. Or you can poke around in here
http://www.apple.com/support/appleid/
and see if you can manage your account and see if that helps.

I just installed CS 6 and now my Acrobat Pro is crashing. I marked several spots to redact and when I applied the redaction, it crashed and produced a report. How do I get it to stop crashing.

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