I just installed Photoshop Element 13 and can not get it to load?

It will not go past the accept the terms page.  I am on windows.  Any suggestions?  Almost to the point I want my money back.

Rebooting the router did not help. The phone shows the wifi site, but will not connect even though the password is correct. But, my ipad (bought last summer) doesn't have any problems connecting.

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    I just installed Photoshop elements 11. Install of the application was fine. When I clicked to open Organizer, I received a messaging indicating that it was out of date and coudl not be upgraded. How can I address/fix this?

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    c) I can access secure sites; I tried connecting with the firewall disabled and the same thing happened, so I don't believe it's a firewall issue.
    d) I don't understand the checking host sites - this is far too complicated for a novice user. It should not be this difficult to get a software running. I don't want to mess with these kinds of settings.
    e) I followed the steps for the global sign in root CA and my screen looks the same as the picture here.
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