I just installed Photoshop elements 11. Install fine. When I clicked to open Organizer, I received a messaging indicating that it was out of date and coudl not be upgraded. How can I address/fix this?
I just installed Photoshop elements 11. Install of the application was fine. When I clicked to open Organizer, I received a messaging indicating that it was out of date and coudl not be upgraded. How can I address/fix this?
Thank you for the replies. I'm afraid neither one helped.
kglad, I never get to any error code so your link can't help.
Jeff, I looked at your link and
a) again, I never make it to an error code
b) I'm definitely connected to the internet
c) I can access secure sites; I tried connecting with the firewall disabled and the same thing happened, so I don't believe it's a firewall issue.
d) I don't understand the checking host sites - this is far too complicated for a novice user. It should not be this difficult to get a software running. I don't want to mess with these kinds of settings.
e) I followed the steps for the global sign in root CA and my screen looks the same as the picture here.
I can't activate the software offline as there is no option to generate a response code when I click on having trouble connecting to the internet. All I get is a prompt to change my password.
If the problem were simply connectivity from my computer, then why does the box completely freeze? Can't cancel, can't click on the little X to close it, can't right click on the box to close it. I have to reboot every single time. I know others have had the same problem and I haven't found any answers that I could apply.
I don't understand for the life of me why Adobe does not have TELEPHONE customer support. I have spent 2 days on this, this is crazy.
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