I just installed the creative cloud but i can't open it (also not as admin)

see title

The software is super finicky and as much as we appreciate John T Smith's links to fixes, none of them fixes the problems.
Good luck. We've bought a product that doesn't work as advertised and we are told to install previous versions which do not have the features we bought into CC 2014 for.

Similar Messages

  • I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

    I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

    I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"
    Can somebody explain why???????

  • Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

    Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I tried to upgrade my Photoshop 11 to 13, but it dosen´t work. I could install the Photoshop 13, but I can`t open it

    I tried to upgrade my Photoshop 11 to 13, but it dosen´t work. I could install the Photoshop 13, but I can`t open it.

    Hi Werner,
    Since you were able to successfully install PS13, can you please suggest what is happening when you are trying to open the Product? Are you getting a splash screen or is it not even giving that? Try to disable the graphics card & Switching back to the On board graphics and try again.
    Cheers,
    Kartikay Sharma

  • Subsribed to the Creative Cloud but I can only "test" Photoshop, Illustrator etc.

    Just subscribed and I wanted to install all the fine programs. I wanted InDesign, Photoshop, Illustrator and all the other big ones. Instead I am seeing a "test" button on the creative cloud launcher and next to programs like Edge Inspect CC it says install. So why can't I install Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Dreamweaver ? In the Information Page about Creative Cloud Memberships it said that you get all the programs to install and not to test..
    Please someone help me.. I hope I didn't subscribe for sth I in the end don't want ...

    Erikkli if you valid membership is not being authorized then it is due to a connection error between the computer and our activation servers.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the activation error.

  • Downloaded trial creative cloud but now can't open

    i downloaded the trial creative cloud, the install seems to be on my desktop but i can't open any apps, can anyone help?

    We can't know. You have not provided even the most basic system info or other technical details or an explanation what you actually did/ what doesn't seem to be working.
    Mylenium

  • I have installed Creative cloud but I can't open it. Why?

    When I click on the Creative icon on the desktop, creative cloud will not open.

    Windows or Mac and EXACT operating system version needed
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Literally Just installed the Creative Cloud app...downloaded one app, Photoshop,...

    but now when opening the CC app there's an error that says "Download Error" Press Retry.." etc... no apps load for me to download now.  I uninstalled the CC app and re-downloaded/re-installed that but nope. Also threw away the oodb file as suggested on the site but nope.
    I had a good online chat with someone and was really happy with the prospect but now the trial is failing after about the first 15 minutes?
    Latest OSX

    Hi Jeff-
    I (CanonBoy) visited that page and tried it all. Totally wiped all Adobe files whether invisible or not. Ran the cleaner, disabled all virus, tried both ethernet and wireless with no luck. The mac I have is barely two weeks old; our internet connection even newer. Though the GlobalSign Root CA cert doesn't show in my Keychain access, all the tests pass. I even tried to download the cert but was given a message essentially "you already trust the GlobalSign Root CA" so I'm guessing the steps shown on that page you linked to was for older OSX versions. Screenshot of the basic problem:
    The only thing I haven't done is try it on my wifes Win8 laptop....which wouldn't be ideal anyway. I wondered if there was a permissions problem as a co-worker pointed out that a file should just be replaced normally rather than having to remove it first so that omb.db or whatever that's called perhaps was the start of the problem.
    I was going to cancel my trial thinking maybe there is some remote issue and start again from that point, but then I get "Contact customer service to cancel" so I'm not going through creating a new Adobe ID with a different email and such. It's too bad. I've used Illlustrator since it was Illustrator 88 and all the others as they came on the scene since 1991 but this new method of delivery seems to janky where it really should be rock solid if they're going to save on production of actual dvds, packaging materials, transportation of the goods etc.
    Thanks for the link-
    Kelly

  • I keep getting error code 204 and can't install the creative cloud. Need Help!?!

    I am currently trying to install the Creative Cloud but error: 204 keeps popping up stating 'There seems to be a problem accessing a critical file/directory during download...'
    Can anyone help me?
    Thanks

    So, padraig, five weeks later, have you had any luck seeing this resolved?
    Chat sessions with two different support techs, and Error 204 still prevents my CC update install.
    Meanwhile my boss is paying for CC while I continue to use CS4.
    I know I'll have to go back to Adobe support, but I'm hoping someone will find a solution and post it in the forum.

  • I have a 2008 imac, and trying to use the latest iPhoto app. But it won't open. I have installed the library upgrade but still won't open?

    I have a 2008 mac, and am trying to use the latest iPhoto app. But it won't open. I have installed the library upgrade but still won't open?

    Why not? We can not see you so you have to give us details
    Did you run the iPhoto Library upgrader after you installed it - if not backup your iphoto library and go to the utilities folder in your Applications folder and double click on the iphoto library upgrader and RUN i - then launch iphoto 9.6 to complete the upgrade
    LN

  • Can I install the creative cloud on multiple machines but not use it or pay until activate it

    I would like to install the Creative Cloud software on several machines now but not use it or pay for it on all the machines until the person using that machines needs it then they can pay to activate it.  Is it okay to have the software installed on lots of machines but not activated?

    Hi There,
    If the software is installed on the machine and it is not activated, you would not be able to use it once the trial is expired after 30 days.
    Whenever, you wish to use it, you can buy it and can start using it.
    Thanks,
    Atul Saini

  • I installed the program from Creative Cloud but I can't find it in my computer...what should I do?

    I installed the program from Creative Cloud but I can't find it in my computer...what should I do?

    I have the same problem
    OS windows 7 32bit

  • Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?

    Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?

    Hi la dama cooks,
    I believe you are getting the blank Creative cloud applications.
    Please refer to the threads below where the issue has been resolved:
    Win: New Creative Cloud App unusable: it's blank!
    Mac: Cloud Desktop App is blank?
    Regards,
    Sheena

  • I just subscribed to the Creative Cloud but there's nothing to download?

    i just subscribed to the Creative Cloud but there's nothing to download?

    Can you elaborate on what steps you've taken and what's not happening?

  • I just used a creative cloud , but the thing is that all the apps are trial . Did I buy a trails?

    I just used a creative cloud , but the thing is that all the apps are trial . Did I buy a trails?
    if that is Tell me how Am I going to get my money back
    thanks .

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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