I just loaded iTunes 10.5 on my new windows 7 and cannot connect to the store
It sees my phone, syncs, shows my tunes, but I get a blank screen when I try to connect to the store or the help page. When I click on "View My Account" from the Store tab, I get my account info, but only as a text list - no graphics. I ran diagnostics from within iTunes (passed every test) and sent screen shots to support, but was unsuccessful in getting anyone to respond. I'm sure it's a setting somewhere within Windows (maybe???) because I can connect from other computers at my office, just not mine!
No problem, wha. Actually, I'd wanted to speak to you about this one anyway. (Apologies if I'm late to the party about the issue again.)
There's a good solid hint that this one affects Safari for Windows page loads as well as iTunes Store loads. (Presumably, it's via interference with the webkit engine for both applications.) Just the one example to work from so far:
Re: iTunes Store & Safari Won't Load
... but since coming back to ASC last year, I'd also seen some otherwise-mysterious systemwide SfW page-load failures (over at Safari) that I think might bear further investigation along these lines.
Similar Messages
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Can anyone please help! I haven't been able to connect to the iTunes store to purchase music for some time now. When I click on the iTunes icon my music library appears, but when I try to connect to the store (top RH side of window) I get a new window saying cannot connect to the store an erroe -3221 has occured.
Baseal wrote:
When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store.
When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
You might look here for some help.
http://www.apple.com/support/appleid/ -
i just updated my iphone to iOS 5.1.1, and shortly after it finished installing and i try to use my itunes it says it cannot connect to the store? what shall i do?
There are a number of threads from other people reporting the same iTunes connection issue - it looks like there might be a problem at Apple's end
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Make sure that you can access the Internet on your computer or device.
Make sure that your computer meets the iTunes minimum system requirements.
Make sure that your operating system is up-to-date:
Done all of the above...everything is in order, still cannot connect to the store. I have the 5th gen iPod and $50 iTunes gift card that I cannot use(been trying now for 6 days). I am going to return both of these items if I cannot find a fix for this.When I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops -
After trying all kind of possible solutions Itunes cannot connect to the store. Windows 7
after trying all kind of possible solutions Itunes cannot connect to the store. Windows 7
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networkl.
Can't connect to the iTunes Store
Make sure that time zone is correct in addition to date and time -
I am trying like **** to download itunes 10.6.3 (64 bit - Windows 7) and I keep getting "the installer was interrupted before the requested operations for iTunes could be completed. Your systems has not been modified." I NEED HELP, PLEASE!
I got it figured out myself... yaaaaay for me!
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Loaded itunes 10.6 on new Windows 7 computer. All screens in Store are black with light gray text that cannot be read. Album jacket covers are OK.
With that one, perhaps try Drgoo's suggestion from the following post:
Re: Itunes Store - ALL Text Black/Cant See Anything -
I can't get any updates or download any new apps from iTunes because I "cannot connect to the iTunes Store" or sometimes it says server. I have no trouble getting my email or surfing the Internet, so it is a problem specific to accessing iTunes. Incredibly frustrated! Please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe). After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime. After a restart, i opened itunes again, and got the same result. That led me to believe that iTunes was NOT being blocked by another program on my machine. I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work. Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not). I then tried to let iTunes update itself using the automated update function. It tried to update itself to the most current version, then 10.6. Again, iTunes was unable to connect to the iTunes store. I HAVE tried disabling the anti-virus software (AVG), but that made no difference.
I have since gone back and reinstalled iTunes 9. Here's the catch though. When I reinstalled using version 9, I had to redo all my library files. I'm about 1/2 way through my CD's, and now have a substantial library file going. The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9. However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file. At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
Here are my questions:
1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact?
2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install? I would really like to get all the benfits of the newer versions.
3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support. I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right? The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
Any help or ideas would be greatly appreciated,
-BrianMany thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
i have 64 bit windows 7- and itunes version 10.6.1.7. yet i cannot connect to the itunes store. do i need to download something additional?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I updated iTunes and now I cannot connect to the store
this is what showed up when i ran the diagnostics check. i've scoured the itunes support page with no outcome so i could really use your help
thanks so much
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HP Pavilion 061 PX721AA-ABA M7160N
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number EB9B9D169746A217
Current user is an administrator.
The current local date and time is 2010-09-25 12:11:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel(R) 82945G Express Chipset Family
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C5119328-4C8F-4207-878A-800A87FF8662}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Sep 25 12:09:31 2010
Lease Expires: Sat Sep 25 13:09:31 2010
DNS Servers: 209.18.47.61
209.18.47.62
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Last successful store access was 2010-09-09 14:26:08.I'm having the same problem, help would be appreciated!
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Just received my T530 and cannot connect to the internet
I just recieved my T530 laptop on Friday, 8/26. Right out of the box, I am unable to connect and sustain any internet connection. I have my other PC tried on two different wireless routers and it works fine. It is not the routers that is the issue.
My computer says I am connected to the internet but I cannot browse. I have enabled the Intel connection under properties. The drivers are all up to date. I have restored the system to factory settings because a Lenovo tech support rep said the Windows update was messing new laptops up.
All of this and I still cannot connect to the internet. I am a wits end. What do I have to do to get this working? Also, how do I return the laptop for a refund?
Thanks!ladiel,
Typically support will ship a box overnight to you for you to send the system in, and in most cases repairs at the depot are 1-2 days and then it will be shipped back to you overnight.
If you wish to return, you will need to call sales, and let them know you had a defective system and provide the service case number (where you called support to verify your trouble)
I appreciate your time urgency on this.
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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ITunes cannot connect to the store, nor can I activate my Touch.
My iTunes hasn't been able to connect to the store EVER on this machine. Naturally, without a functioning iPod or iPhone, this hasn't bothered me. Of course, now that I've got a touch, it's a little annoying.
I can't activate my touch, and I can't get at my purchases.
Here is the log from the diagnostic. I have tried flushing the DNS cache, I do not run a firewall, I have reinstalled iTunes (wiping it's registry details as I went), I have activated port forwarding on my router to some port I saw suggested. Please help!
[quote]
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 524BE20F40211390
Current user is not an administrator.
The current local date and time is 2008-09-07 22:28:23.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {BB302319-0548-4244-AC1A-F9E08C8F14A1}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 07 21:57:33 2008
Lease Expires: Mon Sep 08 21:57:33 2008
DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
[/quote]SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again. -
My Itunes cannot connect to the Store
I have the most recent version of itunes, however it cant connect to the store and i therefore cannot update my iphone4 softward.
I ran diagnostics and got the following message "The requested URL /itunes/win/10.5/ was not found on this server."
No idea what to do. Can anyone help??mwilli67 wrote:
What should I do?
To buy music, click here. It only requires a simple internet connection.
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