I just noticed my credit card was billed three times on the same day for the same amount and I didnt purchase anything what should I do?
What should I do or who should I contact? I did not make this purchase once not alone three times. Even if I did purchase something I never got it.
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Itunes and auto cc charges???my credit card was charged 19.99 by the apple itunes store....I have no purchases in my history....how do I cancel this transaction? and why is it on there....how do I find out?
You've checked the purchase history on your account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
There are instructions on this page for viewing / managing / stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
If nothing shows on your iTunes purchase history (you don't have a Mac and have any purchases in the Mac App Store), and you only have the one account, then you should contact your card issuer.
If something does show on your history but you didn't buy it, and nobody else has access to your account or devices and made the purchase, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT1918 My credit card was charged 5 times what do I do
My Credit card was charged 5 times from itunes what do i do
Try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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TS1702 I was billed three times for the same App. what do I do?
I was billed three times for the same App what do I do
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I bought the iphone 5 and can not purchase anything using my previous apple ID's card details. Do I need to get another account (card) to make purchases?
JamilyaFromALA wrote:
... Do I need to get another account (card) to make purchases?
Not necessarily...
To Contact iTunes Support and request assistance Click Here -
my credit card was stolen,since i cncelled and waiting for a replacement i cant update any apps or dl any apps because the billing info says its incorrect now,how can i update and dl while waiting for my new card?
It would be best for you to open iTunes, sign in and view your account. If all the purchases were paid already instead of entering your new card information, it will give you an option for "NONE" as a payment method. Again this is not applicable of you have a pending charges with iTUnes
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Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advanceHi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy -
Hi
I bought three song at 1.29$ each...but on my credit card there is three transaction more at 1.00$ ..so what is it those transaction?? I would like to know??
I'm a new user on itune store...I want to pay for the song that I buy but I don't want to pay a song that I don't buy or watever...so
Is there somebody here to explain to me how does it works on itunes store when i bought a song please??
NickyMost likely those are credit holds, placed to confirm that the card is valid. If that is the case, those holds will be reversed by your card issuer in a couple of days.
http://support.apple.com/kb/HT3702
Regards. -
I was billed three times for the same game.. what should i do?
i received a billing invoice with the same game billed three times... where should I ask for the refund about it?
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My credit card was billed by mistake.
please refund my credit card it was billed by error.
you may need to contact customer service regarding your request - http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | -
my iphone 4 had went black and now it wont turn back on i was jsut texting on it a few mins. ago then when i went to check my texts it was black i tried holding the power button down but that didnt work can someone please help
Hi alicia243,
Thanks for visiting Apple Support Communities.
If your iPhone wont power on, I recommend going through these steps first:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Best,
Jeremy -
Everything works great with Internet Explore So I know the problem is FFox. Going on for about 2 weeks now. For example trying to make a calendar with shutterfly. Once I click on upload, to find my photos I get a blank page, Banking site, click on the a check # was able to see the pd check front & back now all I get is a blank page. Can not open anything within a site. Already made sure Java & Adobe Flash is up to date.
Hi There Linc Davis,
Wow, you are the best.
Yip this is what the website looks like. Great job Linc Davis.
Not surprised that the "Shop" tab is missing. Darn.
Well can you try to access it's "sister" website: astralmusic.com and astralmusicshop.com?
Since you are awesome with the "Flash" can you investigate if this website has a issue withis this "Flash" too?
Please Linc Davis -
HT4993 My credit card was charged 7 times on one in-game app I bought.
What do I do?
I would either contact apple or the app developer. So go to the app store on your PC and find out any info.
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I am trying to listen to songs in my library. Certain songs require authorization. I purchased these songs using an old email which I no longer use and I have forgotten my old password. Therefore, I can no longer listen to a song I purchased!! Please advise.
You're supposed to remember them or make note of them because they are key to a resource in which you have invested financially, just like keeping records for bank accounts you have or keys to your car. It is just that people haven't woken up to the importance of having a digital legacy too.
Here are resources for forgotten passwords:
https://iforgot.apple.com/
http://www.apple.com/support/appleid/contact/
Contact Apple for help with Apple ID account security - http://support.apple.com/en-us/HT5699 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." -
My credit card was wrongfully charged when I downloaded theiTunes apication for free
Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.
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