I just now heard about the replacement program, and it won't let me finish with the request for replacement. what can I do?

I have entered the product #, signed in, then checked my address info, after that, clicked continue. it said,
we're sorry, the transaction cannot be completed at this time. Please try again later or contact us.
contacting them seems to be even more difficult because it seems like its giving me the run around. my ipod was a gift. I have no idea when it was bought. i dont even remember if i registered it... what can I do. I am very frustrated with this because i have ran into this same window the last 3 days! do i just keep trying??

I'm not exactly sure what the issue is.  Have you waited up to 24 hrs as suggested in the link I provided?
If "Waiting for Activation" still appears after you perform these steps, turn FaceTime and iMessage off and on in Settings > Messages and Settings > FaceTime. You may need to wait up to 24 hours to complete activation. Most attempts will take less than an hour, but some attempts may take up to 24 hours. If your issue isn't resolved after 24 hours, please contact Apple for assistance. If you've recently performed a remote wipe on your iPhone, wait 24 hours from the time you performed the remote wipe, and then turn iMessage off then back on.
iOS: Troubleshooting FaceTime and iMessage activation

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