I just opened my new earphones and the volume buttons don't work! Help

I just used my iPhone 5s earphones the first time yesterday and the volume buttons don't work. I tried unplugging them and then plugging them in again and they still don't work. Also when I plug in any kind of earphones in my phone it doesn't completely go in, is that supposed to happen?

Never mind, I found out why it didn't work. Since my phone and earphones were new the earphones didn't plug in well. So when I plugged it into my mac it went all the way in and the buttons worked. When I plugged it back in my phone it went al the way in this time and the buttons worked.

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