I just order Acrobat Pro and wish to cancel Adobe Pack PDF...Both are still being charged to me. Please cancel Adobe Pack

Please tell me how to cancel adobe pack pdf.

Hi yhaskins,
Please contact Adobe Customer Support. They can help you cancel the subscription that you no longer want. Here is the contact information: Contact Customer Care
Best,
Sara

Similar Messages

I just purchased Adobe Acrobat Pro and am getting an error each time I try to download it. Help, please and thanks.

I just purchased Adobe Acrobat Pro and am getting an error each time I try to download it. Help, please and thanks.

Hi Melanie Wheeler,
Please let us know the Exact error message, that you are facing while downloading Acrobat.
Hope to hear from you soon.
Regards,
Rahul Tyagi

We paid the annual premium and are still being charged for the monthly.

We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person. This is the transcript:
Adobe <[email protected]>
Jan 9 (3 days ago)
to Debi
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 9, 2015 8:01:45 AM PST
Chat end time
Jan 9, 2015 8:28:01 AM PST
Duration (actual chatting time)
00:26:15
Operator
Sunil Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Sunil Kumar.
Sunil Kumar: Hello! Welcome to Adobe Customer Service.
Sunil Kumar: Hi Debi.
Sunil Kumar: One moment while look into the issue
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
Sunil Kumar: Thank you for the information.
Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
Debi Smith: k
Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
Sunil Kumar: Okay.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: I'm sorry, did I lose you?
Debi Smith: ARE YOU STILL THERE?
Sunil Kumar: Yes. Sorry for the delay.
Debi Smith: What is the status of the refund and the correction to my account?
Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
Sunil Kumar: Will that be helpful for you?
Debi Smith: I have contact Adobe before about this and thought it was taken care of.
Sunil Kumar: Thank you for your patience.
Sunil Kumar: I check and see that I need top forward the case to our relevant team for the for the refund for the subscription.
Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
Sunil Kumar: Is that okay for you?
Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
Debi Smith: Will they email or call? I have to go now.
Sunil Kumar: They'll email you.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: Are we still connected?
Sunil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sunil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

I just updated Acrobat Pro and now I am unable rotate and save .PDFs - Help!

I have Adobe Acrobat 9 Pro. I updated this via the Adobe site on Friday. Now I am unable to do two very important editing tasks that I was previously able to do. I am unable to rotate individual pdf pages within a larger set. I am also unable to rotate a pdf sheet and save it. Please help!

I uninstalled the update completely and reinstalled 9 Pro. I don't remember the version number of the update. I updated it on Friday so I assume it was whichever is the latest.
I am unable to save the file after I rotate the sheet. I can do a save-as, but it does not save the sheet as I rotated it. I am also unable to select and rotate an individual sheet within a larger set.
- Peter
Peter L. Iezzi, RA
Richard M. Cole & Associates
15 South 3rd St., 3rd Floor
Philadelphia, PA 19106
T: 215.922.6930
www.rmcoleassoc.com

Ei just paid for Adobe Acrobat Pro and I can not download the program, verytime i go to down load it tells me it doesn't download in my language which is english?why is this program I ordered not letting me download

i just paid for Adobe Acrobat Pro and I can not download the program, every time i go to down load it tells me it doesn't download in my language which is English? why is this program I ordered not letting me download

http://www.howtogeek.com/120277/how-to-install-flash-on-the-nexus-7-and-other-jelly-bean-devices/
You do not need a Beta channel build of Firefox (which currently is 32.0b6) to use Flash as the issue was you needed Firefox 27.0 or newer to use the old Flash 11.1 plugin on Android '''4.4'''. after it came out on tablets/phones.
What Nexus 7 version do you have as there was a 2012 and a 2013 model. A easy way to tell if it is a 2013 is it has a camera on each '''back''' and front while 2012 only has one on front.
If it is the 2012 then it has a Nvidia Tegra 3 so the old Flash 11.1 Plugin is disabled.
For reading only as Bugzilla is not a discussion forum or for "me too" comments.
*[https://bugzilla.mozilla.org/show_bug.cgi?id=968219 Bug 968219 - flash does not work on Nexus 7]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=957694 Bug 957694 - Hang/deadlock with Flash on 4.4 on Tegra3]

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

Hi Laura ,
Could you please elaborate about the issue and also about the error message?
What does it say except contacting the support?
Is it something to do with Licensing and Activation of Acrobat DC?
Also please update us from where are you trying to download Acrobat DC?
I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
If you want to opt for perpetual ,follow this link .
Download Acrobat products | Standard, Pro | DC, XI, X
And if you wish to subscribe for Acrobat DC .Kindly refer this link .
Download Acrobat DC (Continuous) | Enterprise or VIP
Regards
Sukrit Dhingra

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

Gabbimai please try downloading utilizing a different web browser. If you continue to face difficulties with the download process then I would recommend reviewing Find a download link on Adobe.com.

I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software.

I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software. after about 50% of the way, it just crashes.
Thank you,
JTF

I am having the same problem - the install crashes around 40%.
I am using MAC OS 10.10.2 and purchased Acrobat Pro monthly subscription. The error message is:
'Acrobat installer has encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe support.'
I have tried several times but keep getting the same error message. Any ideas?
Thanks,
Cindy

Install order of Acrobat Pro and other CC applications

I work at a college and we're just getting started with Creative Cloud. When setting up the first seat of CC for my institution, it was a device license on a Windows 7 system. Only after my first attempt failed did I find the instructions for the command-line install of Acrobat Pro, and that it needed to be done before any other CC applications. This was surprising, but the instructions were effective after I uninstalled everything and started over.
Now I have a named user to set up on a Mac OS 10.9.5 system, and I'd like to do it right the first time. Anyone out there have any advice for me on this?
TIA, David

The command line install for Acrobat Pro Windows 7 is not that bad, the install information is all included in the packager once the its created.
In your exceptions folder there is file called Exceptioninfo.txt, if you read this you will see the correct way to install using command line. Below is an example of how to create a batch file to double click instead of typing these commands repeatedly.
Going even one step further you can do the following.
1) Copy the deployment package to the desktop
2) in the Exceptions folder create a new text document and call it "Acrobat_installer" or something of that nature, copy and paste the following into it.
cd \users\(username) \desktop\(Package folder name)\(package name)\Exceptions
ExceptionDeployer --workflow=install --mode=pre
3) Enter your windows user profile name in (user name) - Enter the (package folder name) enter the (package name you created)
4) Save the text document as "Acrobat_installer.bat"
Keep in mind you will copy this .bat file into the exceptions folder of your deployment package.
Lastly ensuring the user name is correct, run the batch file(.bat) on the PC.
Here is my example: Bold are the parts I mentioned above.
cd users\cpreslar\desktop\TAG_CCIP_7_14_2014\TAG Creative Cloud Installer Package 7142014\Exceptions
ExceptionDeployer --workflow=install --mode=pre
Feel free to use this next time you have to do a windows deployment.

I Just downloaded Acrobat Pro after trial and now I can't open any files...

I Just downloaded Acrobat Pro after trial and now I can't open any files, when I click on icon I get this message: the last time you opened Acrobat, it unexpectedly quit while reopening windows. Do you want to try to reopen its window again? If you choose not to reopen windows, you may have to open and position the window yourself. There are 2 options: Don't Reopen or Reopen Either choice leads to a window that pops upend says please wait while we launch Acrobat and then window just closes quickly.

Hi mbt6833,
You may goto control panel and then go to program and features.
Select the Acrobat pro and chose the option change from the top. Fallow the onscreen instruction a windows will pop up where you need to choose repair.
~Ajlan Huda.

I have just updated my computer to windows 8.1 pro and i dont see adobe acrobat pro x1

i have just updated my computer to windows 8.1 pro and i dont see adobe acrobat pro x1

Download CS3 products
Mylenium

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it-b4 it even gets to the opening menu-. Any solutions??

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it…b4 it even gets to the opening menu…. Any solutions??

Did you install it in the administrator account with anti-virus disabled?

Ive just purchased Adobe Acrobat Pro and when i pdf a Revit file all text is unreadable. If i do it on a free pdf as Cube i dont have the problem. Whats happening and have i wasted my money

ive just purchased Adobe Acrobat Pro and when i pdf a Revit file all text is unreadable. If i do it on a free pdf as Cube i dont have the problem.

Hi michaele,
What is the extension of the revit file you converted to pdf?
Regards,
Rave

I just downloaded Acrobat XI and the addin options is not showing up for Access 2010

I just downloaded Acrobat XI and the addin options is not showing up for Access 2010

Acrobat XI Pro/Standard doesn't support MS Access 2010: http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Third-party version/ Acrobat Version (ship date)
Acrobat 6
(April 2003)
Acrobat 7 (January 2005)
Acrobat 8
(November 2006)
Acrobat 9 (July 2008)
Acrobat X (November 2010)
Acrobat XI (October 2012)
MS Access
Office 97
x
x
x
x
x
x
Office 2000 (Office 9)
N/A
√
√
x
x
x
Office XP (Office 2002/Office 10)
N/A
√
√
√
x
x
Office 2003 (Office 11) (11/17/03)
N/A
√
√
√
√
x
Office 2007 (Office 12) (11/30/06)
N/A
N/A
√ (8.1)
√
√
x
Office 2010 (Office 14) 32 bit
x
x
x
x
√
x
Office 2013 (Office 15) 32 bit
x
x
x
x
x
x

Acrobat Pro and Reader fighting for Safari frameworks folder...

We manage hundreds of Macs of which most are at 10.4.8.
We have both Acrobat Pro and Reader 7.0.8 installed on all Macs.
Sometime within the last few weeks something has changed on our systems (eg: upgrading from something under 10.4.8 to 10.4.8) that is causing Acrobat Pro and Reader to fight for the Safari.app/Contents/Frameworks/ folder. This folder contains aliases to either Pro or Reader frameworks within that Acrobat app's own frameworks folder (...Acrobat Pro.app/Contents/Frameworks/)
This issue is that the end user is prompted to authenticate for either Reader or Pro to "repair itself" which it is just changing the aliases within the Safari Frameworks folder to point to their own frameworks.
If I set Preview as the default pdf viewer and then delete Acrobat Reader so that only Preview and Acrobat Pro are on the client, then it seems to work beautifully without authentication request. We would like to keep Reader on the systems though. We use Sassafras' Keyserver with a limited number of licenses for Acrobat Pro.
Has anyone else experienced this? Found a solution, etc?
Thanks!

I agree with rikbarry - I finally reinstalled Acrobat, then ran the
update to 9.4.5. The updater took nearly an hour to finish which can't
be normal, but the software appears to be the correct version now.
I work for a very small graphic design company and use an older emac
that has pretty much reached its shelf life for many apps and OS.
Could my aging computer be contributing to the problem?
Because we depend heavily on pdf workflow, I chose to reinstall
WITHOUT running the uninstaller first, as the 9.4.4 version was at
least still functioning. I was somewhat surprised that it worked, and
I am NOT looking forward to the next updater.

I just order Acrobat Pro and wish to cancel Adobe Pack PDF...Both are still being charged to me. Please cancel Adobe Pack

Similar Messages

Maybe you are looking for